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Chelsea
Savvy October 2020

Help! Photographer isn't answering

Chelsea, on October 20, 2020 at 2:51 PM Posted in Planning 0 70
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So here we are 4 days before the big day, my photographer hasn't answered me back and i can no longer find her in social media and I already paid her half. what should I do? I'm so stressed that my chest is starting to hurt and I'm legit loosing it.

70 Comments

Latest activity by RaylaSan, on October 24, 2020 at 10:07 AM
  • Lisa
    Rockstar July 2022
    Lisa Online ·
    • Flag
    How long has it been since you last heard from her? If it's been less than a week, give her another day or two to reply, and then reach out again. Do you have a phone number for her listed in your contract? If so, try calling. Otherwise, can anyone else see her page on social media? If so, ask them to reach out using their account. If not, I would start looking for another photographer as a backup. Since so many people postponed from 2020, you may have an easier time finding someone else last minute. If the original photographer doesn't end up getting back to you or even doesn't end up showing up on your wedding day, I would leave negative reviews on every site (The Knot, Wedding Wire, Google, etc), as well as possibly seek legal action to get the deposit back.
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  • Chelsea
    Savvy October 2020
    Chelsea ·
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    Its been about 2 weeks since her last reply i tried searching her page but its like its been deactivated. i feel as though if she doesn't reply by tomorrow morning ill have to eat the 250 because he contract states that if an emergency happens and she cant make it she will not be held accountable

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  • Cyndy
    Rockstar May 2019
    Cyndy ·
    • Flag
    Wow that’s crazy. I would trying emailing again and calling if you have a phone number. If you don’t hear from her by tmw I would look for a backup plan. I’m sorry that you have to deal with this so close to your big day! Try to stay positive.
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  • Lisa
    Rockstar July 2022
    Lisa Online ·
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    Does she normally take a while to reply? If so, give her until tomorrow, or try calling her today. Otherwise, I would spend today researching other photographers and start contacting them to find out availability for this weekend. Losing $250 certainly isn't ideal, but at least it isn't thousands.
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  • Chelsea
    Savvy October 2020
    Chelsea ·
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    I just sent a email and tagged all the vendors fingers crossed she gets back to me

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  • Chelsea
    Savvy October 2020
    Chelsea ·
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    Thank uu #SendPositiveVibes

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  • Chrysta
    Master November 2022
    Chrysta ·
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    Yikes. If it were me, I would be reaching out to other photographers ASAP! It would be good to know if anyone is available for your wedding, and if so what their packages/prices are. It doesn’t mean you have to sign a contract with them, but it would be good to have the information ready in case you do need to replace your current photographer. I would reach out to other photographers today – it will usually take them at least 24 hours to get back to you with prices anyway.
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  • Mrs. Spring
    Master April 2021
    Mrs. Spring ·
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    I agree with this. I would be looking for others. If her social media is bo longer available that makes me suspect she is no longer in business.
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  • Chelsea
    Savvy October 2020
    Chelsea ·
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    I found 2 back ups, fingers crossed they reply back

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  • Chelsea
    Savvy October 2020
    Chelsea ·
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    What gets me is it shows she's active from messenger but her page is unavailable and messages cant be sent

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  • V
    Master July 2019
    Veronica Online ·
    • Flag
    Have you tried calling her rather than just emailing her?
    • Reply
  • Chelsea
    Savvy October 2020
    Chelsea ·
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    Yes i think she has her phone on do not disturb because it goes to vmail after the first ring

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  • Chrysta
    Master November 2022
    Chrysta ·
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    Good! It never hurts to have a back up plan!
    🤞🏻🤞🏻
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  • Chelsea
    Savvy October 2020
    Chelsea ·
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    Yes ma'am!

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  • V
    Master July 2019
    Veronica Online ·
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    Based on everything you have said it doesn't sound like she is in business anymore. Our photographer has her own website. Does your photographer have a website? If so, is that still active or have any information?
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  • Belle
    Rockstar August 2022
    Belle ·
    • Flag
    Yikes. I agree with pp. I just hope you luck! Have fun at your wedding!
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  • Katie
    Rockstar August 2021
    Katie ·
    • Flag
    Yea it doesn't sound like she is in business anymore. It sounds to me like she took your money and ran. I would try to get your deposit back. I know In your contract it says if there is an emergency and she can't make it that she will not be held accountable, however her just taking your deposit and then close to the wedding not answer you back in 2 weeks and deactivating her account that's not an emergency, that's a business owner sc🔩ing over her client. I'd definitely see what you could do about getting your deposit.
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  • M
    Super October 2022
    Michele ·
    • Flag
    Seek out another photographer on Thumbtack.com and explain your situation. A vendor taking down social media means they quit.
    • Reply
  • Chelsea
    Savvy October 2020
    Chelsea ·
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    Maybe im holding on to positivity but you do have a great point and i do feel like im being screwed over

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  • Chelsea
    Savvy October 2020
    Chelsea ·
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    Yes ma'am ! doing that right now

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