NEO on Locust Reviews

22 | Saint Louis, MO
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22 Reviews for NEO on Locust

Recommended by 92% of couples

4.6 out of 5.0
  • Quality of service 4.6
  • Professionalism 4.5
  • Flexibility 4.7
  • Value 4.6
  • Average response time 4.6

Awards

22

6 User photos

Order by:
  • Leslie

    Leslie Furdek · Married on 11/16/2019

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Book the neo!

    The NEO is an absolutely fantastic venue in downtown St. Louis and you cannot beat the price! We used the first floor, Montana Room, for our wedding on 11/16/19 and couldn't have asked for a better night. We toured the NEO several times even after booking just to make sure we got a good feeling for the layout and had several chances to ask questions. There is always a staff member there to stop and talk to you, which was nice! Cathy, the owner, lives out of state, but is available via email what seemed like 24/7! She never complained about my numerous emails and always provided me with respectful, prompt, and detailed answers! The night of her staff was nothing short of amazing! I didn't have to worry about a single thing the entire night. I would highly recommend this venue to anyone looking for a large St. Louis venue! Oh and they have free valet and overnight parking!

    Sent on 11/20/2019

    NEO on Locust's reply:

    Thanks for taking the time to share your evening with us and thanks for allowing NEO to be part of your milestone event. Best wishes for the future.
  • Alice

    Alice Bailey · Married on 01/11/2019

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    The Perfect Day and Night

    We held our granddaughter’s wedding and reception at Neo on 11/1/19. This historic old building is a magical place. The wedding was on the first floor which is simple and lovely. The bridal prep room on this floor was excellent. The large round lights and string lights provided the right touch. After the wedding, guests took the elevator to the 4th floor. When the doors opened you enter a fantasy world of lights and beauty. INCREDIBLY AMAZING. The room is full of large windows reminding you of the beauty of downtown. The sun was just setting, .... the guests with phone in hand ran to the West windows to get pictures. It was simply beautiful. Complimentary valet parking a big plus. Rooftop drone video of the “first look” for the bride and groom, tears fall every time I see it. Neo on Locust is the perfect place if you want the perfect night. I strongly recommend and will not be surprised if our other two granddaughters want the same venue for their wedding. I give Neo 10 stars. The building crew helped us with everything and tended to every need. Totally impressed ....love Neo on Locust!

    Sent on 11/05/2019

    NEO on Locust's reply:

    Thanks so much for your kind words and for allowing NEO to host your granddaughter's milestone day. Best wishes for the future.
  • G

    Gabrielle · Married on 05/04/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    My husband and I were married at NEO on May 4th and can't recommend it enough. We rented the first floor for our ceremony and the fourth floor for our reception. The space is absolutely gorgeous and a clean canvas. We wanted to keep decorations simple and the beauty of the space, especially the fourth floor, allowed us to do just that. There are lanterns and decorative lights left up in the reception area at all times, which made our prep super easy. Cathy was always really responsive - we were planning the wedding from out of state and she eased our minds with experience and professionalism. Her entire team (shout-out to Eric) was great to work with on the wedding day. Excellent place and experience.

    Sent on 06/14/2018

    NEO on Locust's reply:

    Thank you for letting NEO be part of your special day. Best wishes from the NEO Staff.
  • C

    Colleen · Married on 04/07/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    BEST RECEPTION VENUE ever. So beautiful. Book it early, you won't regret it.

    Sent on 04/17/2018
  • A

    Allie · Married on 09/08/2017

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    We had our wedding reception in the Neo Room and could not be happier that we chose this venue! From the moment the elevator doors opened to the Neo Room on the 4th floor, we knew this is where we wanted our reception. Cathy was excellent to work with. She would answer emails extremely fast which was so helpful and appreciated when trying to get things figured out leading up to the big day. They were also very accommodating, as we had an outside vendor bring drinks in and served by them and my dad's band played. No request was too much. We were able to go a few times to the Neo Room in the months preceding the wedding to get ideas for the layout and were also able to set up our space the day before the reception, which was such a huge stress reliever! The room is absolutely gorgeous with the floor to ceiling windows, sunset views of the city, bistro lights and soft lighting all around. It is so neat to see it lit up at night. Our guests all loved the space and had an amazing time. The Neo staff/bartenders were also very helpful the entire evening. We could not recommend Neo on Locust enough. Thank you for helping make our dream wedding become a reality!

    Sent on 10/10/2017
  • B

    Brittany · Married on 09/03/2017

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    NEO was a dream come true for our venue. From the moment we walked in during our tour, my husband and I fell in love. This space is absolutely GORGEOUS and pictures just never seem to do it justice. The views of the arch, the bistro lighting, and the beautiful brick walls were incredible. Cathy was so helpful from start to finish, and we were so impressed with the bartenders' service. They were so efficient, made our guests happy all night and treated the bride and groom like royalty. I can't say enough how perfect our night was, and having our reception at NEO definitely made it that way. We wish we could have a hundred more events at NEO, and we will be dreaming of our perfect night for years to come. Thank you, NEO!

    Sent on 09/07/2017
  • A

    Ann · Married on 07/28/2017

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    We had our daughter's wedding reception at Neo and couldn't have been more pleased. Cathy was excellent to work with. She promptly answered all of our emails and calls during the year before the wedding. We were able to go a few times to the Neo Room in the months preceding the wedding to get ideas for the layout. We were also able to set up our space the day before the reception. The room is beautiful with all of the windows, the views of the city, and the white lights in the room when it gets dark outside. Our guests all loved the space and the Neo staff was very helpful all evening during the reception. We highly recommend Neo for any special event.

    Sent on 08/02/2017
  • L

    Laura · Married on 11/19/2016

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    They worked with us to make the reception perfect!

    Sent on 03/05/2017
  • B

    Bobby · Married on 05/03/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    I want to start by saying that this room (4th Floor) is so amazing we could have gone without any decorations. Our guests and wedding party found the panoramic view of the St. Louis skyline through the gigantic windows to be breathtaking—and our minds were blown when the sun went down in the western sky. The service was impeccable and Cathy is a very thoughtful, generous and encouraging host. She was truly dedicated to making our wedding reception special. Compare this room to other venues like Windows on Washington or Lumen and NEO wins in every category—particularly in value. You can't find a better space for the price. We're already trying to think of excuses to throw another party there soon.

    Sent on 05/05/2015
  • J

    Kelly · Married on 01/03/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    I cannot say enough great things about the venue and Cathy who runs it. She's willing to answer any and all questions you have. Being a newer venue, my guests were blown away at how pretty it was and that it was some place different. Plenty of room without being too big or overwhelming. The entire staff, including the bartenders were fanatastic and you definitely get what you pay for. The rental fee and bar were a bit high, but absolutely worth it. For the beautiful venue and large selection of domestic/craft beers and liquor it was perfect.

    Sent on 01/06/2015
  • User4834083 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    After scouting out a dozen reception venues in Saint Louis for our August wedding, we settled on NEO on Locust. Cathy, who is the coordinator at the NEO, was helpful, responsive and open to answering all of our questions. Payments were smooth and we knew from the beginning how much everything would cost - there were no surprise fees or costs.

    The things we loved about our venue: high ceilings, exposed brick, open layout, tons of space, amazing bar service, included valet parking for guests, the opportunity for roof top photos of the wedding party, and of course, the amazing view.

    We couldn't have been happier with our reception venue.

    Sent on 03/01/2015
  • L

    Laura · Married on 04/26/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    We just had our wedding on the 4th floor at NEO and it was wonderful! The space was just beautiful and it was exactly what we wanted. It had a great "loft" style look with gorgeous floor to ceiling windows, exposed brick walls, exposed duct work, concrete floors, etc. It is a great room that you can do so much with!! My fiancé loved it because of the natural look of the room and I loved it because it allowed for so much creativity! Cathy and Eric were both great to work with. Cathy was incredibly responsive, which was very helpful. She answered the hundreds of questions I had! :) Eric did a great job decorating the room with the items that needed to be hung. They are very flexible as well and allowed us to visit many times to help with our planning. The cost was great as well, especially for downtown St. Louis. Valet parking is included on Saturday nights which was a huge plus! We had many guests from out of town and they were so impressed with the venue!! We were so, so pleased with NEO and would definitely recommend this venue to anyone!

    Sent on 05/07/2014
  • S

    S · Married on 09/07/2013

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Our Daughter’s Wedding

    Fabulous service!! Cathy was awesome to work with. Everything was perfect for our daughter’s wedding.

    Sent on 04/09/2019

    NEO on Locust's reply:

    Thank you so much for taking the time to share your experience and for allowing NEO to be part of your family's milestone event. Best wishes for the future.
  • J

    Janet · Married on 06/21/2013

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    The NEO is a beautiful place to host a reception. The staff, Cathy and Eric, could not have been more helpful and accommodating. We have heard such positive comments about the party and could not be more pleased. The entire event from the planning stages to the endless emails I sent on a pretty regular basis to the night of the reception met all of our expectations. Thank you

    Sent on 06/26/2013
  • User2688281 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    My husband and I would definitely recommend Neo on Locust as a reception venue! They were easy to work with and very responsive to our requests. The space is very modern and spacious, and our guests loved it. We would like to sing our praises to the bartenders. It literally was the best bar service we have ever had at any wedding! Our guests still are commenting on that. Bravo!

    Sent on 06/28/2013
  • A

    Allie · Married on 09/08/2018

    4.8
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      4.5

    The Neo team did an amazing job and made everything so easy. Great space for a large wedding!

    Sent on 09/22/2018

    NEO on Locust's reply:

    Thanks so much for allowing NEO to be part of your milestone experience. Best wishes for the future.
  • K

    Kim · Married on 03/23/2019

    4.6
    • Quality of service:
      4.0
    • Responsiveness:
      5.0
    • Value:
      4.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Beautiful Venue

    NEO on Locust was great! The venue was absolutely beautiful! So many of our guests commented on how beautiful and unique the venue was! Everyone loved it! Cathy was fantastic to work with and very responsive. It was difficult to do a seating plan, we were hoping they had some more advice, but apparently they didn't do a lot of long tables. And the day of, the tables were set up incorrectly, leaving some people to think that they didn't have a seat, which was unfortunate. Other than that, everything went smoothly, and the guests had a great time! Would definitely recommend! Plus we got some amazing pictures on their rooftop!

    Sent on 07/25/2019

    NEO on Locust's reply:

    Thanks for your feedback and we will work on making the floor plan process easier. Best wishes for the future!
  • C

    Colin · Married on 04/06/2013

    4.6
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      4.0
    • Flexibility:
      5.0
    • Professionalism:
      4.0

    Awesome venue (4th floor), and good customer service-- although you certainly pay for it.

    Sent on 06/02/2013
  • User1571143 · 2+ years ago

    4.6
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      4.0
    • Flexibility:
      4.0
    • Professionalism:
      5.0

    NEO provided a fantastic setting for our wedding reception. We loved that you could see many downtown features from the 4th floor (such as the City Museum and some of the Arch). Our timing was perfect as the sun was setting right as our guests started to arrive. We liked that valet parking was included, and bar was also taken care of in-house. Unfortunately we had to pay extra for some paper lanterns to be taken down (they were over the dance floor) because the event the next day wanted them up. I wasn't happy about that as it was somewhat last minute that I was informed about it.

    Sent on 06/01/2013
  • R

    Roshonda · Married on 12/18/2010

    4.0
    • Quality of service:
      4.0
    • Responsiveness:
      3.5
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      2.5

    The space is phenomenal; beautiful venue, bar service was great. However, the lead management staff was not as attentive to us in the planning stages. Overall great space; lacking effective management.

    Sent on 01/30/2011
  • User2413524 · 2+ years ago

    2.8
    • Quality of service:
      3.0
    • Responsiveness:
      2.5
    • Value:
      3.5
    • Flexibility:
      2.5
    • Professionalism:
      2.5

    The venue is gorgeous and fit the motif I was going for, but the planning process was difficult because of the service provides

    Sent on 11/05/2012
  • R

    Raequel Jacobs · Married on 08/09/2019

    1.0
    • Quality of service:
      1.0
    • Responsiveness:
      1.0
    • Value:
      1.0
    • Flexibility:
      1.0
    • Professionalism:
      1.0

    No refund policy

    This venue is absolutely beautiful on all spectrums! However; there is no refund policy listed on their website or in their contracts. When asked to cancel the event 8 months prior, the owner was unreasonably unwilling to provide a full refund of our deposit, even though there was nothing in the contract stating they do not provide refunds. Be cautious when booking this vendor.

    Sent on 01/19/2019

    NEO on Locust's reply:

    Raequel, we offered to allow you to move your date for up to one year from the original date and apply your full deposit but you chose not to do so. You never gave us a reason for cancelling your reservation so we were unable to help you further. We attempted to re-rent the room in order to refund your deposit but were could not do so as dates book out a year in advance. Thanks, Cathy