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KWK Studios Reviews

KWK Studios

KWK Studios

Simsbury, CT
2.7 out of 5 rating, 6 Reviews
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Reviews

2.7 out of 5 rating
2.7 out of 5 rating
6 Reviews
53% recommend it
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  • Quality of service
    2.6 out of 5 rating
  • Average response time
    2.6 out of 5 rating
  • Professionalism
    2.6 out of 5 rating
  • Value
    2.8 out of 5 rating
  • Flexibility
    2.7 out of 5 rating
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  • L
    Lisa Sent on 10/05/2011
    5 out of 5 rating
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    They are the best! We had a really big wedding party and are photos where awesome. Karen made our day when we needed more time to get some extra pics in after the reception and she stayed way beyond that! Our wedding album was sooo fantastic that instead of the parents book my parents ordered their own album. I would highly recommend her.
  • S
    Sue Sent on 03/04/2010
    5 out of 5 rating
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    They were great! We met with them several times before our wedding to go over what the family wanted. They were very professional and fun. They had the kids getting involved so that the pictures were awesome. We would highly recommed them.
  • Elin
    Elin Sent on 05/22/2012
    4.9 out of 5 rating
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      4.5 out of 5 rating
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    KWK Studios was amazing, they were creative and thought of pictures that my husdand and I would never of thought of. We are so happy with their work
    • illustration stars

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  • N
    Clifford Sent on 08/12/2011
    1 out of 5 rating
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      1.0 out of 5 rating
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      0.5 out of 5 rating
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      0.5 out of 5 rating
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      2.0 out of 5 rating
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    Buyer beware..!!

    We selected KWK Studios as a local semi-experienced wedding photographer. All was very well at first, we got a "good deal" for a complete wedding package. For the most part the experience was good..... KWK made a bad decision at our wedding, over-ruling our wishes. We had an hour planned in between the ceremony and the reception and we stated and confirmed with KWK that family pictures will be taken at the chapel. Well KWK decided at last minute that this wasn't going to happen and that during the reception was when it was going to happen. This meant 45 minutes of our paid reception was taken up by photos. Dumb move #1.

    But here is the worst.... the real issue came afterwards when getting our pre-paid for wedding books. We did all she asked, selected 200 photos for each of the 3 books, listed 100 of them each as prominent and background and sent KWK the list. Well months went by and many, many calls and emails went unanswered. When KWK did reply it was always a bad excuse. Finally after 3 months of begging and pleading (nicely) we received 1 book. Now granted it was an "ok" quality book.... but nothing else.... where were our other 2 books?? And to top it off the book we got had only half the photos in it and some were not ones we picked out..!!

    We give her one star for the photos.... but the service and response to the customer is truely appalling and shameful. KWK basically ignored us and did not fullfill there contract. We have no other recourse since we paid in full in advance (our stupid mistake) but to take them to court to sue for breach of contract.

    KWK Studios is a poor example of a business geared towards providing couples with lasting memories of what should have been a truely happy experience. Shame on KWK and the sour grapes they spread.
  • K
    Kathy Sent on 03/27/2012
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    Stay away! Long story short; KWK was contracted out to do our wedding by David's Bridal. It's been 5 months and we are still working with DB on picture selection and photo correcting. If that is not enough, prior to our wedding Karen (KWK) suggested she create our wedding album since we only bought into a print package with DB, we agreed. We had limited contact with Karen during the Holidays. She emailed late January a promise to send a cd to work off of. We never received it. She stopped responding to emails and returning phone calls. I do not wish to spread any ill will, however, there are no "do overs" for weddings. Her unprofessionalism in ignoring us obviously is something she does best! We had a beautiful wedding, our friends and family had a great time-sadly our memories that were supposively "captured' in pictures will now have to be truly "memories".
  • U
    Upset Sent on 03/02/2012
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    run run away fast, don't look back, find another photography, our experience was horrendous.