My husband used Tuxedo World for his tux, groomsmen, and both our fathers. The day of pickup, my father was given pants without a button and had to return them. They were accomodating for that, but then he realized that the shirt was too small, so he ended up keeping it, to not bother with waiting for a new shirt. My brother in law was given a suit in a whole different size than he is. They never ordered his size so he had to go back there to pick up the new suit the morning of the wedding. Thank goodness they had it, but what a nightmare between all of this!