The Westin Annapolis

Our wedding went as planned thanks to our venue! Mr. Grace was so attentive and flexible. As soon as something changed I was able to email him quickly and he made the adjustments and he made sure things ran smoothly the day of with what was in his control and his domain. I would recommend the Westin for weddings over and over again. The bridal suite was wonderful and the staff was great with accommodations within their limits of course. We had a great wedding. All of our guests gushed about the food and the venue!! One of my friends is getting married there next year now because she loved how my wedding was!

I had the best experience at the Westin Annapolis thanks to the incredibly dedicated William Grace! His knowledge, dedication, taste, and execution are truly remarkable. He was responsive to me with any questions or comments I had, no matter how big or small. Working with him made you feel like the only bride in the world!! My Christmas themed wedding was truly the best day of my life and the Westin Annapolis will always be so special to me.

Our wedding was originally planned for April 2020, but we ended up having to reschedule twice due to COVID. William Grace at The Westin Annapolis was always so responsive and so professional, and he helped make everything happen. We had both our ceremony and reception in the Capitol Ballroom (had about 150 guests day of, original wedding planned for 250). It was set up so nicely and the room flip during cocktail hour was seamless. William and the incredible reception staff made sure everything flowed so well, and the food was really delicious. There was also another wedding happening in their other ballroom, but we wouldn't have had any idea if we didn't see the other couple leaving for their ceremony at one point! William is so good at his job and really makes you feel like you're the only couple he's working with. We were really happy with our wedding at The Westin Annapolis and would recommend it to anyone looking for a great downtown Annapolis wedding celebration.

The Westin Annapolis was the PERFECT venue for my dream wedding on Friday, August 20, 2021. The accommodations from the food, ballroom space, to the guest rooms to the valet were PHENOMENAL. I had both my ceremony and reception in the Capitol ballroom and the space was perfect for my 150 guests to enjoy and be safely distanced. The staff was very friendly, responsive, and treated my guest and I like royalty.
I had the honor and privilege of working with William Grace from my initial contact with the Westin all the way through until my wedding day. Over the entire 11 months of planning my wedding, William was amazing to work with. He was super responsive to emails, answered all my questions and truly made me feel as if I was the only bride he was working with at the time. With all the 2020 wedding cancellations due to COVID-19, I know that was far from the truth. William was thorough, organized, and very knowledgeable on the entire process. Being a first time bride planning a wedding in a pandemic, this put a lot of my anxiety at ease. I would recommend this venue and William directly 1000x over if I could. They are truly amazing!

I only rated high for visibility. I would NOT recommend this place!!!!!!!!!!!

I was so excited to get married here after working with Lindsey who was amazing! However, when the pandemic hit, she unfortunately was no longer my point of contact and everything went absolutely downhill.


I ended up working with William Grace who is NOT FRIENDLY at all. He was very responsive to messages when he wanted to be, but he selectively didn’t respond to certain questions. For example, whenever I asked a Covid related question, he would just ignore that portion of my email. As a Medical Student, it was really important to me to make sure that we were safe and our guests would be as safe as possible. I ended up having to call him to get these questions answered because he would never fully respond in email!!!!! It was ridiculous. He specifically never wanted to fully answer questions about cancellations or rescheduling weddings during the pandemic. He would always say to me “check back 4-5 weeks before and we can discuss at that time”... mind you.... The contract specifically states that if you wait until 4 to 5 weeks before you will not receive any money back for cancellations. So essentially, he was always trying to defer to get me to wait until the point when I could not receive any money back for canceling!


He was also horrible to deal with for scheduling. With less than 3 months before the wedding, he knew we were on a time crunch to meet with all of our vendors and do walk-throughs. I reached out to him to schedule these things as well as our tasting, and it was always so difficult to schedule! When I finally got the opportunity to schedule a perfect date for myself and my florist, he told me less than a week before that I would not be able to come.

HERE’S THE KICKER: He only told me because I had to call him after he wasn’t responding to a question asked repeatedly my email! Otherwise, he made no effort to inform me that he booked a whole event on the day and time of my walk-through. I am from out of state and would have come all the way up there to meet my florist only to be told that we couldn’t even do it that day. How unprofessional is that?

IT GETS WORSE!!
When I was on the phone with him, the way that he informed me was as follows...


“By the way you won’t be able to do your walk through.”


Me- “wait, why? And why wasn’t I informed before now?”


Him- “we booked another event at that time so you’ll need to reschedule”


Me-“ given the fact that I am out of town, it is not easy for me to reschedule. Why would you book an event knowing that I had this date and time for a walk-through, especially given how difficult it’s been to even schedule it?“


No lie.. he then says to me these EXACT WORDS.


“Um. REVENUE.”

WOW!!! You do not say that to somebody who’s paying you the astronomical prices you are charging for a wedding and reception!! Am I not also providing revenue??? My husband and I stared at each other in disbelief.

From there, I spoke with a lawyer and was advised to keep everything in written format. Whenever we did end up having a conversation verbally or in person, I always took their own notes and sent a meeting summary. After this, and asking to speak with his supervisor about options, he seemed to be much more careful about his words and was a lot more willing to work with us.

On the day of, he was not friendly at all to my wedding party or my guests. We had not fully disclosed to everyone how we were treated by the venue, and even without letting them know, several people made comments about how rude the staff was. Several members of my bridal party and wedding guest list were told that they could not get drinks from the bar. Specifically, one of my bridesmaids was asked to go to her hotel room to get her ID, despite the fact that ***no one else was asked for ID***. Although irritated, she went to get her ID and returned to the bar area. At that point she was still refused a drink!!!!!

While my groom and his groomsmen were getting ready, they were listening to music in the provided space while our photographer was taking candid photos of them singing. They were told by hotel staff that William thought the music was too loud. What?? Come on now. We had booked the large ballroom on the first floor and we’re about to have an entire reception with the DJ and sound system. How was the music too loud from a personal speaker???

On top of that, one of the groomsmen brought champagne and drinks to the room that the guys were getting ready in. As you can imagine, during a wedding sometimes people like to have a drink to celebrate. WILLIAM GRACE however threw a fit, saying that NO ALCOHOL was allowed??? WHAT!?

How does that make sense, when three hours from now we will all be having alcohol provided by the bar that is already paid for? And, we are in a hotel! Since when were people not allowed to bring their own alcohol to the hotel at which they are staying?!? What kind of sense does that make? Myself and my bridesmaids had champagne as well and we were not told anything like this. We even asked for champagne glasses and they were provided by the hotel!!!!!!

Lastly, after the wedding several of our guests complained that their food was cold and we even had some guests complain that their CHICKEN was NOT COOKED all the way through. For $100 a plate, you would think they could at least cook chicken to a safe temperature.

There is so much more, but hopefully you get the point! Not sure whether William treats everyone like this or if he’s not fond of black people.... no clue. But I WOULD NEVER RECOMMEND this venue to anyone for any event.

We are getting married at the Westin Annapolis in October. Lindsey has been truly amazing to work with. We do not live in the area, but it feels like she is right down the street! She is incredibly responsive to (my one million) emails, she is thorough in her details, etc. I am super excited about all of our planning and what I imagine is going to be an amazing wedding!

William Grace at the Westin Annapolis Hotel is the best! He had so many great ideas and advice for my daughter's wedding! He was always available when I had questions about the food, bar, decor, table settings, transportation from the USNA chapel, hotel rooms, etc. I can't say enough good things about William. Also, the Westin Hotel Annapolis has a great location in downtown Annapolis and has so much parking available (which is a big plus in Annapolis). I would DEFINITELY RECOMMEND him and the Westin Hotel Annapolis. They were more than accommodating with the planning and implementation of my daughter's Christmas wedding reception. The food was phenomenal, the service was perfect and the timing of all the events was on time with no issues. William had so many unique ideas that I didn't even think of and helped me every step of the way. William always seemed to know exactly what to do and say when I had a question or problem. He is a miracle worker!!! Thank you William for making Christina and Andy's wedding magical!

We had a wonderfully magical wedding. All the details of the decor, table settings, lighting, serving staff and assistants were executed to perfection.

Lindsey and her team are a dream to work with. My husband and I had to plan our wedding from the West Coast and by ourselves. Lindsey was so kind, helpful and communicative that it was an absolute pleasure. We could only fly in a few days before and had planned to have minimal decorations because of the distance. She and her team were so thoughtful, they tastefully decorated the family tables without us having to ask- just being thoughtful! It was a great reception - we didn’t have to worry about a thing. Food was superb, service was flawless and we were able to enjoy our first hours as man and wife because of Lindsey and the Westin team. Thank you so much!

The Westin Annapolis was the perfect venue. It is absolutely beautiful. The food was delicious and there was a huge menu to choose from. I have to say, the sea bass was the absolute best I have ever had!
We had the pleasure of working with William (the director of catering) in planning our wedding there. From start to finish, William helped with everything. He honestly went so far above and beyond for us. Any question was answered almost immediately and he strived to make my dream wedding a reality. Thanks to William and The Westin, I got my perfect fairy tale wedding.
I could not recommend The Westin enough. It is truly a beautiful venue, and getting the chance to work with William is a tremendous gift.