Unreliable wedding planners
I don’t usually write reviews unless I receive an outstanding service or terrible service. Unfortunately, I will be writing a bad review for the negative experience I received on The W Event Planner.
I decided to hire them because they interviewed well over the phone, charming and will say everything you want to hear just to get hired.
After hiring them, I did everything they asked from signing the contract and making the 1st deposit of $2250 (half of the fee); you would think they would get the ball rolling soon after but that wasn’t the case. I had to follow-up with them a week after making my deposit to schedule our first meeting, which they wanted to make a virtual meeting. I thought that was inappropriate for a 1st meeting, so I suggested an in-person meeting, especially if I paid a substantial amount of money. I just think it’s important to meet face-to-face in the beginning, so we ended up having our 1st meeting at BJ’s in Montebello, at the location they chose (which is the halfway point between South Bay and Monrovia) 3 weeks later after the contract signing and paying my deposit.
Before having our first meeting, the W event sisters scheduled for us to tour Turnip Rose venue in Costa Mesa (the only venue they provided me in OC). I asked them if they would be joining the tour(as per their contract they will attend venue tours with their clients) but they said they’re unable to go because they have another meeting and it should be fine for us to go on our own since they are already familiar with that venue, but per their contract, they are supposed to attend venue tours with their clients regardless I if they have been there or not. On 2 other occasions, they were again unable to attend the venue tours. So basically I was left to do the job that they were hired for - their reasoning was being on vacation and the other time they had a funeral to attend, but they didn’t notify me of this prior to signing the contract. Well, I was in disbelief, 3 times they couldn’t attend any of the venue tours. If I was able to do all that they asked me to do (signed the contract & paid the deposit) why can’t they do their job?!? Again, I was gracious enough to let them slide because I still wanted to give them the benefit of the doubt.
I requested a list of venues in the OC area (which they have said they are very familiar with during their interview and meeting – but that was a BIG fat LIE!). Instead, they sent me a handful(just a handful) of venues closer to their area in Monrovia. The list had venues in Chino and La Canada area. Keep in mind that each time I asked for listings, they would only provide 1-2 venues (again closer to them) at a time and then I had to follow up again and again (this was exhausting). This continued for a while; ignoring my preferred location in OC and kept pushing venues closer to them in LA knowing that those venues are too far for my guests but still referred them anyway. They continued to not listen and tried to push their own agenda. I felt unheard and dismissed by these planners and at this point, I started to regret hiring them because I felt alone and overwhelmed all over again with wedding planning. I never felt more stressed than after hiring these ladies because now, I’m not only dealing with the stress of planning my wedding (contacting venues and other vendors to get quotes); I am also dealing with these planners who did not uphold their end of the contract. I gave them multiple chances hoping they could get it right because of how much time, energy, and money had already been invested, but they continued to fail at every aspect.
Finally, I reached my breaking point, I couldn’t afford to waste any more time and energy as I was falling behind on wedding planning (my wedding is 7-8 mos. away, so urgency was very important in my case). My fiancé wrote an email of grievance and sent it to them. After receiving the email, they finally offered to do their job by assuring me that they will give me quotes of vendors and vendor referrals that I requested a while back before we part ways.
I was still open to working with them, but they opted to take the easy way out, so I had to ask to get a partial reimbursement of my deposit since they didn’t really do anything. I talked to Nicole over the phone to ask for some empathy and to also consider my feelings. Nicole sounded like she was going to give me back some of my deposit, but she said she would have to speak to her sister/partner Laura then she’ll let me know and I respected that. I felt good after that conversation with Nicole believing that she had the heart and decency to return some of my deposit back. Later that night, I got an email from Nicole saying that they won’t be able to reimburse me as they had already used the deposit to pay towards their rent and bills. She couldn’t even call to tell me…she had to write an email to inform me. Nonetheless, I was crushed either way because they just took my hard-earned money just like that without any remorse or considerations for the patience and kindness I’ve shown to them. I learned the hard way to trust your gut and go with your first choice instead of picking someone more affordable especially when it comes to wedding planning.