Hotel Xcaret Mexico

Cancun, MX MX 0000Z Map · Phone number
5 Reviews
1.2 out of 5.0
Guest capacity 10 to 800
Availability Check your date
  • Photos & Videos 10
  • About
  • Reviews 5
  • FAQs
  • Real Weddings 5

About Hotel Xcaret Mexico

Hotel Xcaret Mexico is a natural haven by the Caribbean Sea and the mystic jungle, a new destination inspired by the warmth of the Mexican hospitality, full of tradition and modernity in every detail. Designed with an eco-integrative architecture, from each of the 900 suites you can admire unique natural spaces such as rivers, coves and beaches of white sand dedicated to rest and fun.

Living and enjoying the best of Mexico has never been so easy as at Xcaret Mexico Hotel, where you have unlimited access to Xcaret parks and tours: Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco, Xenses, Xenotes and Xichen, with transportation included and the meal plan that each attraction offers. In addition, free shuttle airport-hotel-airport, with the service Check-in On the Go® where it is possible to register on the way to the hotel so when you arrive, you just have to enjoy.

Delight your senses at our 18 restaurants and bars, 3 of them for adults only. Kids & Teens club. Non-motorized water activities such as kayaking, stand up paddle, snorkeling. Tennis and paddle courts. 11 swimming pools. 3 gyms and a functional training circuit in nature. Muluk Spa & Wellness. Spaces for events and celebrations, and a church.

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Photos 9 Photos
Real Weddings 71 Photos
Videos 1 Video

5 Reviews for Hotel Xcaret Mexico

Recommended by 24% of couples


1.2 out of 5.0
  • Quality of service 1.3
  • Professionalism 0.9
  • Flexibility 1.3
  • Value 1.7
  • Average response time 0.9
Sort by:
  • Jennie

    Jennie · Getting married on 11/01/2022

    2.2
    • Quality of service:
      3.0
    • Responsiveness:
      1.0
    • Value:
      3.0
    • Flexibility:
      3.0
    • Professionalism:
      1.0

    Poor communication

    The resort looks great. Wanted to schedule a time to view the venue while I'm in cancun viewing other resorts.
    Literally no response to 2x emails. I called and was transferred 5x and then finally spoke to someone who clearly spoke minimal english and just told me they don't have availability for me to view their venue 6 weeks ahead of time on a random weekday? Not even sure if thats what she meant....lol just forget it at this point i'll stick to the hyatt.

    Sent on 02/06/2020
  • Zoila

    Zoila R. · Getting married on 01/09/2023

    1.4
    • Quality of service:
      1.0
    • Responsiveness:
      1.0
    • Value:
      3.0
    • Flexibility:
      1.0
    • Professionalism:
      1.0

    They don't answer phone calls or emails!

    I reached out to them to book my wedding and no one answered my emails, so I called the hotel directly and got transferred to a wedding sales rep by the name of Carolina. She was not helpful and basically an order taker- there was zero consultation. In fact, you can tell she couldn't wait to get me off the phone. I asked her to send me a cost estimate and I never received anything from her even after following-up. If they are this in the pre-planning, I can't even imagine how they are with the planning and execution- no thank you!

    Sent on 03/03/2021
  • Trang

    Trang D. · Getting married on 03/07/2022

    1.0
    • Quality of service:
      1.0
    • Responsiveness:
      1.0
    • Value:
      1.0
    • Flexibility:
      1.0
    • Professionalism:
      1.0

    Worst communication from any business

    We wanted to have our wedding at Xcaret but has been trying to get ahold of the coordinator for literally two months and the response time is extremely slooowww. I have never dealt with such bad customer service. I called the wedding coordinator, I got ahold of her one time and then next time the phone number has been disconnected. When I called their department, they either don't answer me or hang up on me. Guess I'll take my business somewhere else.

    Sent on 03/29/2021

Awards

5

Hotel Xcaret Mexico FAQ

  • Do you have a site fee for wedding receptions at your venue?
    No
  • Do you have a site fee for wedding ceremonies at your venue?
    No
  • Which of the following are included in starting site fee?
    Bridal Suite
    Chairs
    Clean Up
    Event Planning
    Glassware
    Lighting/Sound
    Linens
    Parking
    Set Up
    Tables
    Transportation
  • Which of the following are included in the cost of wedding catering?
    Cake Cutting
    Dessert
    Server(s)
    Wedding Cake
  • What is the starting price per person for bar service?
    $ 25.00
  • Which of the following are included in the starting price for bar service?
    Bartender(s)
    Champagne Toast
    House Liquor
    House Wine
    Open Bar
    Premium Liquor
    Signature Drink
  • What is the maximum capacity of your venue?
    800
  • What is the minimum number of guests required to book your venue?
    10
  • How many event spaces or rooms does your venue offer?
    8
  • Describe your venue:
    Beach
    Religious
    Resort
  • What kind of settings are available?
    Indoor
    Uncovered Outdoor
    Scenic Views
  • Which of the following wedding events does your venue service?
    Ceremony
    Reception
    Engagement Party
    Rehearsal Dinner
  • What event services do you offer?
    Accommodations
    All Inclusive Packages
    Bar Services
    Cake
    Catering Services
    Event Planner
    Event Rentals
    Get Ready Rooms
    Lighting / Sound
    Outside Vendors
    Set Up
    Wifi
  • What catering services do you offer?
    Buffet
    Cocktail Reception
    Dessert
    Family Style
    French Service
    Hors d'oeuvres
    Outside Cake
    Plated
    Server(s)
    Stations
    Tastings
  • What bar services do you provide?
    Bartender(s)
    Champagne Toast
    House Beer
    House Liquor
    House Wine
    Open Bar
    Outside Alcohol
    Premium Liquor
    Signature Drink
    Specialty Wine
  • What event items are available?
    Aisle Markers
    Aisle Runners
    Altar/Arch
    Audio Equipment
    Centerpieces
    Chairs
    Dance Floor
    Decor
    Drapery
    Furniture
    Lighting
    Tables
  • What transportation and access is available?
    Parking
    Shuttle
    Valet
    Wheelchair Access

5 Real Weddings

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    52-9848715200 (Phone number)
    Location of (Hotel Xcaret Mexico)