Hotel Xcaret Mexico is a natural haven by the Caribbean Sea and the mystic jungle, a new destination inspired by the warmth of the Mexican hospitality, full of tradition and modernity in every detail. Designed with an eco-integrative architecture, from each of the 900 suites you can admire unique natural spaces such as rivers, coves and beaches of white sand dedicated to rest and fun.
Living and enjoying the best of Mexico has never been so easy as at Xcaret Mexico Hotel, where you have unlimited access to Xcaret parks and tours: Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco, Xenses, Xenotes and Xichen, with transportation included and the meal plan that each attraction offers. In addition, free shuttle airport-hotel-airport, with the service Check-in On the Go® where it is possible to register on the way to the hotel so when you arrive, you just have to enjoy.
Delight your senses at our 18 restaurants and bars, 3 of them for adults only. Kids & Teens club. Non-motorized water activities such as kayaking, stand up paddle, snorkeling. Tennis and paddle courts. 11 swimming pools. 3 gyms and a functional training circuit in nature. Muluk Spa & Wellness. Spaces for events and celebrations, and a church.
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5 Reviews for Hotel Xcaret Mexico
Recommended by 24% of couples
Jennie · Getting married on 11/01/2022
The resort looks great. Wanted to schedule a time to view the venue while I'm in cancun viewing other resorts.Sent on 02/06/2020
Literally no response to 2x emails. I called and was transferred 5x and then finally spoke to someone who clearly spoke minimal english and just told me they don't have availability for me to view their venue 6 weeks ahead of time on a random weekday? Not even sure if thats what she meant....lol just forget it at this point i'll stick to the hyatt.
Zoila R. · Getting married on 01/09/2023
They don't answer phone calls or emails!
I reached out to them to book my wedding and no one answered my emails, so I called the hotel directly and got transferred to a wedding sales rep by the name of Carolina. She was not helpful and basically an order taker- there was zero consultation. In fact, you can tell she couldn't wait to get me off the phone. I asked her to send me a cost estimate and I never received anything from her even after following-up. If they are this in the pre-planning, I can't even imagine how they are with the planning and execution- no thank you!Sent on 03/03/2021
Trang D. · Getting married on 03/07/2022
Worst communication from any business
We wanted to have our wedding at Xcaret but has been trying to get ahold of the coordinator for literally two months and the response time is extremely slooowww. I have never dealt with such bad customer service. I called the wedding coordinator, I got ahold of her one time and then next time the phone number has been disconnected. When I called their department, they either don't answer me or hang up on me. Guess I'll take my business somewhere else.Sent on 03/29/2021