Hotel Xcaret Mexico

Cancun, MX MX 0000Z Map · Phone number
Hired? Save
2 reviews
0.8 out of 5.0
Guest capacity 10 to 800
  • Photos & Videos 10
  • About
  • Reviews 2
  • FAQs
  • Real Weddings 1

About Hotel Xcaret Mexico

Hotel Xcaret Mexico is a natural haven by the Caribbean Sea and the mystic jungle, a new destination inspired by the warmth of the Mexican hospitality, full of tradition and modernity in every detail. Designed with an eco-integrative architecture, from each of the 900 suites you can admire unique natural spaces such as rivers, coves and beaches of white sand dedicated to rest and fun.

Living and enjoying the best of Mexico has never been so easy as at Xcaret Mexico Hotel, where you have unlimited access to Xcaret parks and tours: Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco, Xenses, Xenotes and Xichen, with transportation included and the meal plan that each attraction offers. In addition, free shuttle airport-hotel-airport, with the service Check-in On the Go® where it is possible to register on the way to the hotel so when you arrive, you just have to enjoy.

Delight your senses at our 18 restaurants and bars, 3 of them for adults only. Kids & Teens club. Non-motorized water activities such as kayaking, stand up paddle, snorkeling. Tennis and paddle courts. 11 swimming pools. 3 gyms and a functional training circuit in nature. Muluk Spa & Wellness. Spaces for events and celebrations, and a church.

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Photos 9 Photos
Real Weddings 26 Photos
Videos 1 vídeo

2 Reviews for Hotel Xcaret Mexico

Recommended by 15% of couples


0.8 out of 5.0
  • Quality of service 0.8
  • Professionalism 0.8
  • Flexibility 0.8
  • Value 0.8
  • Average response time 0.8
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  • Jennifer

    Jennifer · Getting married on 10/31/2021

    1.0
    • Quality of service:
      1.0
    • Responsiveness:
      1.0
    • Value:
      1.0
    • Flexibility:
      1.0
    • Professionalism:
      1.0

    First Impressions Speak the Loudest

    We were in the process of getting details together with our guests and were trying to get specific information on wedding package inclusions, customizable options/prices, and to be able to speak directly. NO RESPONSES FOR 33 DAYS.... we are passing on this venue and now have to look for other options. Terrible for such a beautiful resort...

    Sent on 01/21/2019
  • J

    Julieta · Married on 12/19/2017

    0.4
    • Quality of service:
      0.5
    • Responsiveness:
      0.5
    • Value:
      0.5
    • Flexibility:
      0.5
    • Professionalism:
      0.5

    They knew we booked this place for our wedding and all of our guests and still they weren’t there to make our experience “a breeze”. If anything they made our special day very stressful. The worst place to block for your wedding party. Being a new hotel they obviously were poorly trained. They hardly ever responded to emails and phone calls. On my wedding day I was supposed to have the spa booked for my makeup and hair and when my bridal party arrived they told us the reservation didn’t exist. The transportation to the wedding venue hadn’t been booked. Also when our guests arrived they weren’t even shown to their rooms, they were “pointed” in the direction, mind you it’s a large hotel. When asked if they could please take some guests to the right building, they sarcastically said they changed the rule that night and couldn’t. The worst experience I’ve ever had. Never returning to this awful place. It’s a shame for the few good workers they do have.

    Sent on 01/01/2018

Hotel Xcaret Mexico FAQ

  • Do you have a site fee for wedding receptions at your venue?
    No
  • Do you have a site fee for wedding ceremonies at your venue?
    No
  • Which of the following are included in starting site fee?
    Bridal Suite
    Chairs
    Clean Up
    Event Planning
    Glassware
    Lighting/Sound
    Linens
    Parking
    Set Up
    Tables
    Transportation
  • Which of the following are included in the cost of wedding catering?
    Cake Cutting
    Dessert
    Server(s)
    Wedding Cake
  • What is the starting price per person for bar service?
    $ 25.00
  • Which of the following are included in the starting price for bar service?
    Bartender(s)
    Champagne Toast
    House Liquor
    House Wine
    Open Bar
    Premium Liquor
    Signature Drink
  • What is the maximum capacity of your venue?
    800
  • What is the minimum number of guests required to book your venue?
    10
  • How many event spaces or rooms does your venue offer?
    8
  • Describe your venue:
    Beach
    Religious
    Resort
  • What kind of settings are available?
    Indoor
    Uncovered Outdoor
    Scenic Views
  • Which of the following wedding events does your venue service?
    Ceremony
    Reception
    Engagement Party
    Rehearsal Dinner
  • What event services do you offer?
    Accommodations
    All Inclusive Packages
    Bar Services
    Cake
    Catering Services
    Event Planner
    Event Rentals
    Get Ready Rooms
    Lighting / Sound
    Outside Vendors
    Set Up
    Wifi
  • What catering services do you offer?
    Buffet
    Cocktail Reception
    Dessert
    Family Style
    French Service
    Hors d'oeuvres
    Outside Cake
    Plated
    Server(s)
    Stations
    Tastings
  • What bar services do you provide?
    Bartender(s)
    Champagne Toast
    House Beer
    House Liquor
    House Wine
    Open Bar
    Outside Alcohol
    Premium Liquor
    Signature Drink
    Specialty Wine
  • What event items are available?
    Aisle Markers
    Aisle Runners
    Altar/Arch
    Audio Equipment
    Centerpieces
    Chairs
    Dance Floor
    Decor
    Drapery
    Furniture
    Lighting
    Tables
  • What transportation and access is available?
    Parking
    Shuttle
    Valet
    Wheelchair Access

Real Weddings

Map

  • Solidaridad See on map
    52-9848715200 (Phone number)

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