Herteen& Stocker

101 S. Dubuque St, Iowa City, IA 52240 Map · Phone number
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About Herteen& Stocker

Herteen & Stocker Jewelers has been your family jewelry store since its opening in 1947. Located in the heart of downtown Iowa City’s pedestrian mall, Herteen & Stocker is owned and operated by Willa, Terry, and Tim Dickens. We offer a variety of fine jewelry, watches, and gifts, as well as in-house repairs by our certified watchmaker and gemologists. Come see what makes Herteen & Stocker one of Iowa City’s most trusted jewelers.

Willa Dickens –Owner (65 years at Herteen & Stocker)

Willa Dickens is the Dickens family’s first generation owner of Herteen & Stocker Jewelers. After graduating from the American Academy of Horology in 1948, Willa began working as a watchmaker for Mr. Bill Herteen and Mr. Walt Stocker in 1949. Following many dedicated years working alongside Mr. Herteen and Mr. Stocker, Willa was given the opportunity to become co-owner with business partner and long-time employee, Bob Lipsus. Upon ownership, Willa and Bob chose to retain the Herteen & Stocker name as it had become synonymous with honest business, dedicated customer service and quality product. Bob retired in 1994, allowing Willa’s two sons, Tim and Terry, to become second generation partners together with him. Willa enjoys the chance to get to know each and every customer that walks through Herteen’s glass doors. By the time he is done working with you, he considers you a friend and won’t forget the next time you stop in! Willa’s knowledge, passion and love for this industry have allowed Herteen & Stocker to be a staple in downtown Iowa City for over 65 years.

Tim Dickens- Owner (41 years at Herteen & Stocker)

Tim Dickens is a second generation owner of Herteen & Stocker Jewelers. As a Graduate Gemologist, both his learned skills and innate talent is put to use daily as Herteen & Stocker’s resident bench jeweler. He is extremely creative, patient and skilled when creating, setting or fixing any piece of jewelry or custom design idea brought to him.

Terry Dickens- Owner (39 years at Herteen & Stocker)

Terry Dickens is a second generation owner at Herteen & Stocker Jewelers. Terry handles all of the day-to-day operations of the store, from accounting to inventory control to human resource manager, Terry wears many hats. Terry is also very active in both the jewelry industry and the community. For the past 18 years, Terry has served as the President of the Retail Jewelers Organization’s Board of Directors, an 800 Store Buying Group. He has also served on the Iowa City Council for the past six years. Terry has the people skills, the smarts and the personality to make you feel right at home when you shop at Herteen & Stocker.

Kate Dickens- Sales (5 years at Herteen & Stocker)

Kate Dickens is the third generation of the Dickens family working at Herteen & Stocker Jewelers. Following in her father Terry’s footsteps, she has the passion and drive to continue the family tradition and make Herteen & Stocker your trusted jewelry store for years to come. She is a member of the Retail Jewelers Organization’s Next Generation Board and has graduated from the GIA Diamond Essentials course. With a design degree from Chicago’s Harrington Institute of Design, Kate’s background gives her the opportunity to design window displays, showcases, marketing material and the newly launched website. Kate strives to help all who walk in the door leave with the perfect gift for any occasion.

Barry VanFosen- Watchmaker (37 years at Herteen & Stocker)

Barry VanFossen is our incredibly skilled watchmaker, with nearly 40 years of experience in the field. As the art of watch making is becoming a lost profession, Herteen & Stocker feels extremely lucky to have Barry as its full-time watchmaker. From simply replacing your watch battery to the exceedingly intricate process of overhauling the entire movement of your watch, Barry’s skills, attention to detail and focus, make him such an asset to the Herteen & Stocker team.

Lisa Kober- Sales (21 years at Herteen & Stocker)

Lisa Kober is often referred to as family; with her dedication to Herteen & Stocker for over twenty years, people just assume she’s one of the Dickens’. Her professionalism, patience, and expertise in the industry make her an invaluable member of the Herteen & Stocker team. Lisa works very closely with our custom jeweler and is the go-to source for custom orders. Lisa’s meticulous attention to detail ensures your custom designs are beautifully created, just as you imagined. Lisa, as a graduate of the GIA diamond grading course, works alongside our diamond dealers to buy our loose diamonds – ensuring we can provide you the best diamonds at the best value.

Luetta Green- Bench Jeweler (16 years at Herteen & Stocker)

Luetta Green is a graduate gemologist and works as our bench jeweler. Luetta studied jewelry repair, stone setting and jewelry design at Paris Junior College in Paris, Texas. Luetta has an inherent talent in working with customers, explaining the process of a repair and/or how a new piece will be created. When leaving a piece of jewelry with Luetta, you can be assured it is in good hands. Your piece of jewelry will be handled with care and treated as if it were her own. Luetta’s talent at the bench makes her an integral member of Herteen & Stocker team.

Kristin Fletcher- Sales (13 years at Herteen & Stocker)

Kristin started working at Herteen & Stocker in 1995, when she was hired strictly as holiday help. We never let her go. We knew right away she had a knack for jewelry sales, a sense of dedication to the customer and an eye for wedding and bridal lines. After a six-week maternity leave turned into a six-year leave, we welcomed Kristin back with open arms in 2013. Kristin is a natural organizer and has the magical ability to keep every one of our thousands of engagement rings in exactly the right place. Kristin just shines when you get the opportunity to work with her.

Kelly Jones- Sales (5 years at Herteen & Stocker)

Kelly is a graduate of the University of Iowa with a degree in Art & Art History. Her art background lends her the ability to find beauty in the many intricate facets colored stones possess and her eye for color aids in finding you the perfect piece to compliment any occasion. With Kelly’s study of history, she is well aware of the story just one piece of jewelry can tell from generation to generation. Although Kelly is soft spoken, given the chance, she will amaze you with her knowledge and passion of the jewelry industry.

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4 Reviews for Herteen& Stocker

Recommended by 100% of couples


5.0 out of 5.0
  • Quality of service 5.0
  • Professionalism 5.0
  • Flexibility 5.0
  • Value 5.0
  • Average response time 5.0
Sort by:
  • V

    Vanessa · Married on 06/17/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Outstanding Quality

    Growing up in IC I had heard all of the radio jingles (especially around the holidays) but I hadn't really looked at their selection until I got engaged. Willa was especially helpful to my husband when he was picking my engagement ring and then Lisa and Tim were especially helpful to us both as we were picking our wedding rings. Knowing I could talk to experts who grew up here and knew their clientele and had years of experience with ring fashion made the choice an easy one for both of us. Quality of service, responsiveness, and value would be 6 stars if I could give them. My only regret is not getting a photograph of my engagement ring with our wedding rings!

    Sent on 12/05/2018
  • L

    Lisa · Married on 06/06/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    We bought wedding bands from Herteen and Stocker and could not be happier. I was quite indecisive thorughout this process and they were so helpful each time I came in. I ended up finding exactly what I was looking for, with their help combining different styles into a unique ring. They are very reasonably priced and I could not be happier. Excellent staff and excellent jewelry!

    Sent on 06/14/2015

    Herteen& Stocker's reply:

    Thank you Lisa for the wonderful rating!!! We look forward to seeing you and your fiance again soon! Congratulations on the engagement!!!
  • User3645389 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    My fiance bought my engagement ring here and it's perfect for me! He told the lady working there what I was like--no frills, not blingy, active, simple--and she found a perfect ring for us! It was designed by an Iowan jeweler, too, so that was a nice touch. We are planning on buying our wedding bands here since the service was so great, and so is their selection.

    Sent on 02/23/2014

    Herteen& Stocker's reply:

    Thank you so much for the wonderful rating!!! We are looking forward to helping pick out wedding rings in the near future!!! Congratulations on your engagement!!!

Awards

4

Herteen& Stocker FAQ

  • Which of the following services do you offer? Appraisal, Cleaning, Payment Plans, Ring Sizing, Shipping, Stone Upgrades
  • What kind of jewelry do you offer? Antique Wedding Bands, Custom Accessories, Custom Engagement Rings, Custom Wedding Bands, Designer Accessories, Designer Engagement Rings, Designer Wedding Bands, Loose Diamonds, Ring Setting
  • What is your average turnaround time for an engagement ring? 1-2 weeks, 3-4 weeks

Map

  • 101 S. Dubuque St Iowa City, 52240 See on map
    3193384212 (Phone number)

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