Skip to main content
Weddings

x7 Couples' Choice Awards

Won the Couples' Choice Awards thanks to recommendations from couples on Weddingwire.com.
  • 2020
  • 2019
  • 2018
  • 2017
  • 2016
  • 2015
  • 2014

Heart to Heart Bride

Responds within 24 hours

Trending now

Highly recommended

About

On WeddingWire since 2008

Heart to Heart Bride is a bridal shop in Webster, New York, offering Rochester's largest selection of designer bridal gowns. A continuous flow of fresh inventory is alwasy arriving at Heart to Heart Bride to keep up with the latest trends. Some designers you can choose from include Lillian West, Sincerity Bridal, and Adore by Justin Alexander. The Ashworth Collection is a collection of gowns curated exclusively for Heart to Heart Bride! The team strives to offer a fantastic range of sizes and styles so all brides can fall in love with their gown at Heart to Heart Bride. At Heart to Heart Bride, you're guaranteed to find your perfect gown, so don't hesitate to reach out and become one step closer to saying "yes" to the dress. Visit Heart to Heart Brides website to view all appointment options and send in your appointment request!

Services Offered

Heart to Heart Bride offers bridal appointments weekdays, evenings and weekends. Free appointments are available as well as upgraded appointment experiences. Heart to Heart Bride will also start to offer Mother of the Bride & Groom gowns on 4/1/23!

  • Woman-owned

Frequently Asked Questions

What are your price ranges for full-priced wedding gowns?

$1,000 - $2,499
$2,500 - $3,999

Who do you provide services for?

Bride

Which of the following services do you provide?

Appointments Only
Cleaning
Preservation
Sample Sales
Trunk Shows

Which of the following items do you offer?

Bridal Belts
Hair Accessories
Plus Size Gowns
Sample Gowns
Veils

What is the average turnaround time for a bridal gown?

Less than 6 months
6-8 months

How often do you receive new bridal gowns?

Weekly

What is your return policy?

Final Sales
illustration question

Any other questions?

Message vendor

163 Reviews

Write a review
Rated
4.9
out of 5.0
Recommended by 98% of couples
  • Quality of service
    4.9 out of 5 rating
  • Average response time
    4.9 out of 5 rating
  • Professionalism
    4.9 out of 5 rating
  • Value
    4.9 out of 5 rating
  • Flexibility
    4.9 out of 5 rating

26 User photos

  • H
    Hannah Getting married on 11/16/2024
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Responsiveness
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Best dress shop!!

    My appointment was so wonderful at Heart to Heart Bride! My stylist was so sweet and asked me all the right questions to help me figure out which dress was my dress. I truly felt cared for by the staff.
    They also have an amazing selection of dresses and are so receptive to the things you like and don鈥檛 like about the dresses you try on!
    An amazing experience with them!!
  • Macey
    Macey K. Getting married on 05/18/2024
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Responsiveness
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Simply The Best

    loved my time with Katie at Heart to Heart. So much so I came back within the same week to revisit dresses. I found a dress I liked at another venue but wanted to come back here to see what they had that was similar. And I am
    So glad I did! Thanks to the help of Katie, I was able to find the dress I didn't know I would love. She was helpful when it came to trying on dresses I wouldn't pick out myself and listened to all the feedback I had able the dresses I did try on. This was my first stop in my dress shopping journey but the nerves quickly went away after trying on a few great dresses! I will definitely be recommending Heart to Heart to anyone and everyone!
  • Emily
    Emily H. Getting married on 09/02/2023
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Responsiveness
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Best Dress Shop!

    Heart to Heart Bridal was amazing to work with. The team was very welcoming, and my stylist Madison was incredible! I had picked out a few dresses on my own before coming in, but based on my reactions and likes/dislikes, Madison was attentive and listened and decided to pull one more dress she thought would check all of the boxes. And that dress ended up being the ONE!

    Dress shopping can be stressful, but Heart to Heart bridal made it relaxing and fun!
  • illustration stars

    Are you interested?

    Message vendor

Awards

163
WeddingWire Couples' Choice Awards 2020 Winner
WeddingWire Couples' Choice Awards 2019 Winner
WeddingWire Couples' Choice Awards 2018 Winner
WeddingWire Couples' Choice Awards 2017 Winner
WeddingWire Couples' Choice Awards 2016 Winner
WeddingWire Couples' Choice Awards 2015 Winner
WeddingWire Couples' Choice Awards 2014 Winner

Real Weddings

Sadie & Joe
37 photos 路 09/18/2021
Hannah & James
10 photos 路 09/07/2019
Skylar & Greg
67 photos 路 12/29/2018
Natosha & Kevin
28 photos 路 10/06/2018
Krischelle & Mitch
30 photos 路 08/25/2018
Kristen & Jon
36 photos 路 08/18/2018

Deals

Heart to Heart Bride 1
Discount

At Heart to Heart Bride we always recommend getting your wedding dress cleaned and preserved right after your wedding. If you plan on getting your gown preserved, you can have a great time and party the night away without any worries of ruining your dress. The sooner you get your dress cleaned and preserved, the more likely the stains are to be removed. The full price of gown preservation and cleaning for 2023 is $325, but our Heart to Heart Brides get a $25 discount! The best part is, we do all the work for you! Just drop your dress off and we will get it boxed up for you. Cleaning and preserving a wedding dress typically takes 1-2 months. When the dress comes back we just ask that it is picked up as quickly as possible and then you can store it easily in a closet or under a bed and since preservation comes with a 100 year guarantee, your dress will be in pristine condition if you ever have a daughter that might be interested in wearing it!

Team

Sarah
Sarah
Owner

Sarah started her career in bridal in 2005 at the age of 16! She was a bridal stylist for 5 years, and then in 2010 when we opened our second location, became the Store Manager. After 9 years of managing our Webster location, in October of 2019 Sarah purchased both of our stores! Sarah has been married to her husband and co-owner, Ryan since June of 2015. They have a cockapoo named Daisy! When Sarah is not at the shop you will likely find her spending time with Ryan or Daisy or travelling.

Ashley
Ashley
Store Manager

Ashley started her career in Bridal at Heart to Heart in January of 2015. In 2018, her and her husband Jeff, moved to Boston where she worked as a Full-Time Stylist at a large bridal shop. In 2020, they decided to move back to the Rochester area and to start a family! Ashley has been back at Heart to Heart Bride since 2021 as our Store Manager. When she is not at the shop, you will find her spending time with her husband, Jeff, and daughter, Jovie. Lastly, she would like to say鈥o Bills!

Zoe
Zoe
Assistant Manager

Zoe joined our team in September of 2021. After working as a corporate retail manager for three years, Zoe is excited to be working in a more intimate environment where she can truly help and have one-on-one connections her brides! Zoe graduated from SUNY Oswego in 2016 with a BA double major in Political Philosophy and Global Politics. After that Zoe went on to teach English in France for two years before moving back to Rochester. When she鈥檚 not at Heart to Heart, Zoe can usually be found listening to music or podcasts, going to museums, painting, or playing Pok茅mon with her partner, Oliver.

Professional Network & Endorsements

1 Endorsement
Justin Alexander Justin Alexander Wedding Dresses

Justin Alexander is pleased to work with Heart to Heart, one of the most sought after shops in the Rochester area. They have a fantastic assortment that includes classic pieces, boho looks, trendy styles, plus sizes, and much more! The staff is friendly, very knowledgeable and most of all - fun! They're more than happy to service brides on a budget, close wedding dates, as well as extravagant affairs. You're bound to have a wonderful experience at Heart to Heart!

Map

1170 Ridge Road Webster, NY, 14580
5858729696

Monday & Wednesday 11-8 Thursday, Friday, & Saturday 10-5 Sunday 10-3
Location of (Heart to Heart Bride)

Other vendors in Buffalo for your wedding

Wedding Vendors

Responds within 24 hours