Our Quality Commitment
At Five Star Tours, our motto is "driving quality with professional assistance" and it is embraced throughout the whole experience from the first contact to the final "goodbye". We have over 30 years of experience in the regional tourism and charter motor coach industry. We are most knowledgeable in regional and international tourism laws. Our drivers are well qualified and experienced in many fields of the industry. Our drivers are always fluently bilingual, flexible, reliable and committed to our client. Five Star Tours is fully compliant with US and Mexico Department of Transportations. We are a California Certified Woman Owned Small Business*. Rest assured we are always committed to providing the best quality standards in the industry.
* Terms and conditions are available upon request
Your Five Star Team
Our staff is fully dedicated to your success. We have taken every means to ensure a safe and quality service. Most of our staff is bilingual ( Spanish/ English ). Our drivers are trained to the utmost current laws. Five Star Tours participates in a Random Drug Pool Program. Each year, we are audited by the California Highway Patrol with an above standard rating. We have over 200 years of combined experience, you know you can trust us!
Five Star Tours & Charter Company offers:
Five Star Tours & Charter Company consistently reinvests in state-of-the-art equipment. The company's fleet of equipment includes:
All Five Star Tours coaches are deluxe, wide-bodied models featuring climate control and contoured, reclining seats with individual reading lights. Other standard features include:
Some of our newest coaches include wall-to-wall carpet, CD players and DVD players
Five Star Tours is a member of several national & local trade associations including:
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Recommended by 64% of couples
Lucy · Married on 02/08/2015
I was very happy with the service provided by Five Star Tours. The bus that I ordered show up to pick up our guests and take them from our hotel to La Jolla Shores. The service was easy to book and the price was very reasonable. The driver showed up on time and was an expert in the area.Sent on 03/12/2015
User3461871 · 2+ years ago
Five Star Tours was contracted for our wedding transportation on July 27, 2013 to provide a 56-passenger charter bus. Instead, only a 29-passenger shuttle was provided (a $150 difference in service). Additionally, the driver got lost and was unable to communicate in English, depending on supervisor via telephone for interpretation services. This caused delays in service necessitating two trips rather than a single trip, with guests arriving late and delaying the events of the night.Sent on 08/13/2013
After the wedding, I contacted the company to request a refund of the difference in service paid for and service actually provided. Although Michael verbally agreed to a refund, it seemed that he was not actually going to do anything (despite me calling every other day...not how I wanted to spend the week after my wedding). Eventually, we posted a complaint with the BBB and the refund was granted.
Save yourself the hassle, use a different company for transportation!
I have worked with Five Star Tours twice, both times for custom charters from San Diego to LA and back. They are an exception company with friendly staff, clean modern buses, and great prices!