Five Star Tours & Charter Bus Co

1050 Kettner Blvd. Suite D, San Diego, CA 92101 Map · Phone number
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  • Reviews 2
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About Five Star Tours & Charter Bus Co

Our Quality Commitment

At Five Star Tours, our motto is "driving quality with professional assistance" and it is embraced throughout the whole experience from the first contact to the final "goodbye". We have over 30 years of experience in the regional tourism and charter motor coach industry. We are most knowledgeable in regional and international tourism laws. Our drivers are well qualified and experienced in many fields of the industry. Our drivers are always fluently bilingual, flexible, reliable and committed to our client. Five Star Tours is fully compliant with US and Mexico Department of Transportations. We are a California Certified Woman Owned Small Business*. Rest assured we are always committed to providing the best quality standards in the industry.

* Terms and conditions are available upon request

Your Five Star Team

Our staff is fully dedicated to your success. We have taken every means to ensure a safe and quality service. Most of our staff is bilingual ( Spanish/ English ). Our drivers are trained to the utmost current laws. Five Star Tours participates in a Random Drug Pool Program. Each year, we are audited by the California Highway Patrol with an above standard rating. We have over 200 years of combined experience, you know you can trust us!

Variety

Five Star Tours & Charter Company offers:

  • Individual sightseeing tours in San Diego and Baja, Mexico such as Baja Culinary Tour Products
  • Group sightseeing tours
  • Charter services for a wide variety of events
  • School bus contracting services
  • Customized Shuttle Ground services throughout Baja, Mexico

Equipment

Five Star Tours & Charter Company consistently reinvests in state-of-the-art equipment. The company's fleet of equipment includes:

  • 9 deluxe coaches, which accommodate 47, 50, 52 or 53 passengers
  • 3 mini-coaches which provide seating for 30, 28, or 23 passengers
  • Vans that can accommodate 7 or 14 passengers
  • A wheelchair accessible van

Amenities

All Five Star Tours coaches are deluxe, wide-bodied models featuring climate control and contoured, reclining seats with individual reading lights. Other standard features include:

  • TV/DVD players
  • restroom
  • cellular phone
  • panoramic windows
  • extensive storage
  • step stool
  • AM/FM stereo/cassette
  • public address system
  • trash bags
  • card tables (by request)

Some of our newest coaches include wall-to-wall carpet, CD players and DVD players

Safety

  • Five Star Tours & Charter Company holds the United States Department of Transportation's highest possible safety rating and an outstanding rating from the U.S. Department of Defense
  • We are fully insured beyond the required certificate of insurance
  • Our fleet is subject to random, on the road inspections annually
  • We operate our own full-maintenance facility to keep equipment in top-notch condition

Trade Associations
Five Star Tours is a member of several national & local trade associations including:

  • San Diego Convention & Visitors' Bureau
  • San Diego North Convention & Visitors' Bureau
  • San Diego Concierge Association
  • San Diego Regional Chamber of Commerce
  • San Diego Hispanic Champer of Commerce
  • National Association of Catering Executives
  • National Tour Association
  • United Motorcoach Association
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  • Photos 9
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2 Reviews for Five Star Tours & Charter Bus Co

Recommended by 64% of couples


3.2 out of 5.0
  • Quality of service 3.0
  • Professionalism 3.0
  • Flexibility 3.5
  • Value 3.5
  • Average response time 3.0
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  • L

    Lucy · Married on 02/08/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    I was very happy with the service provided by Five Star Tours. The bus that I ordered show up to pick up our guests and take them from our hotel to La Jolla Shores. The service was easy to book and the price was very reasonable. The driver showed up on time and was an expert in the area.

    Sent on 03/12/2015
  • User3461871 · 2+ years ago

    1.4
    • Quality of service:
      1.0
    • Responsiveness:
      1.0
    • Value:
      2.0
    • Flexibility:
      2.0
    • Professionalism:
      1.0

    Five Star Tours was contracted for our wedding transportation on July 27, 2013 to provide a 56-passenger charter bus. Instead, only a 29-passenger shuttle was provided (a $150 difference in service). Additionally, the driver got lost and was unable to communicate in English, depending on supervisor via telephone for interpretation services. This caused delays in service necessitating two trips rather than a single trip, with guests arriving late and delaying the events of the night.

    After the wedding, I contacted the company to request a refund of the difference in service paid for and service actually provided. Although Michael verbally agreed to a refund, it seemed that he was not actually going to do anything (despite me calling every other day...not how I wanted to spend the week after my wedding). Eventually, we posted a complaint with the BBB and the refund was granted.

    Save yourself the hassle, use a different company for transportation!

    Sent on 08/13/2013

Five Star Tours & Charter Bus Co FAQ

  • What types of vehicles are in your fleet? Motor Coach, Party Bus, Shuttle, Van
  • Schedule permitting, which of the following driving services do you provide? Round Trip, One-Way Trip, Multi-Locations
  • Typically, what is the minimum rental time required to book your services during peak season? 3 Hours, 4+ Hours
  • Which of the following amenities are your vehicles equipped with? DVD Player, Premium Stereo System, Wedding Signage

Professional Network & Endorsements

1 Endorsement

  • Left Coast Quintet
    Left Coast Quintet Wedding Musicians

    I have worked with Five Star Tours twice, both times for custom charters from San Diego to LA and back. They are an exception company with friendly staff, clean modern buses, and great prices!

Map

  • 1050 Kettner Blvd., Suite D San Diego, 92101 See on map
    6192325040 (Phone number)

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