The Bride Was a Number
We booked Events by Renee for our daughter’s recent wedding (May 2022) for the full planning services plus extra for help planning two additional parties.
Overall Impression: This was not a good value for the money spent. Our daughter’s wedding was not given any significant priority, even the month of the wedding. Note that Ms. Rhinehart, the owner of the business, works part-time in this business and full-time developing partyhosthelper.com. We were not privy to this when booking.
Pros:
• Day of Support good; the Planner worked long hours, even helped with clean up
• Taping job for bride's wardrobe malfunction excellent, stayed in place
• Help with bridesmaid's dress also very good
• Flexible with some last minute/late changes (changing three lights to two on the tables, changing plans to attend the AA tasting)
• Helpful in acting as the bride and groom’s witness when they applied for their marriage license
• Picked up favors and stored centerpieces for the bride
Cons:
• Planning missed a lot of important details throughout planning (wedding date, etc.); does not take notes at meetings
• Did not feel like personal service as requested in the initial interview, not enough time with bride. The bride missed dates to do things because the Planner was not in regular touch with the bride. The MOB had to step in to actively plan the wedding.
• Very difficult to contact except email, even to schedule a meeting which had to be during business hours
• Vendor search limited to one vendor, even after MOB mentioned the one vendor did not work
• Planner not flexible to redo the vendor search after COVID rescheduling (extra fee for this), resulting in MOB, bride doing their own vendor searches for some vendors
• Not budget-oriented as requested in initial interview in terms of purchasing additional services, resulting in going over budget continuously with nearly every vendor hired
• Forgot that we were out of town in planning the wedding
• Did not receive payment notifications when things were due or adequate budget spreadsheets
• Nearly all communications (mostly emails) left something to be desired, resulting in lots of wasted time for the MOB, FOB, and others
• Lack of timely response to many inquiries
• Knowledge of venue not adequate (overstated in initial interview)
• Planner did not know the correct order for a Jewish wedding (where they stand at the altar) and directed incorrectly. This resulted in bride's family not seeing her face on the video.
• Suggested lots of add-on fees for things that should have been included even though we paid for the premium service plus extra for planning additional parties.
• Two special requests from MOB (a search of more than one vendor for chairs and welcome bag assembly) were handled mostly by assistants, resulting in uneven results.
• No support given for times the planner was not available (her honeymoon and maternity leave)