Deeply disappointing experience
I had a deeply disappointing experience purchasing my wedding suit here.
My initial experience with Onur was excellent. He was professional, helpful, and took the time to discuss the suit and alterations I would need. I purchased the suit and paid for the alterations we agreed upon, leaving with every reason to believe everything was in good hands.
Unfortunately, that was not the case.
I returned the following week, as scheduled, for my fitting. The associate working had no knowledge of my purchase or appointment and told me Onur was out of town. After eventually locating my suit, I was told I would need to come back when a tailor was available. We scheduled another appointment for the following Saturday.
When I returned, the same associate was there. Despite having been unable to assist me the previous week, he now decided he could handle the alterations himself. He was unwilling to perform all of the alterations I had discussed with Onur and had already paid for. He then began prioritizing walk-in customers over the appointment that had been scheduled specifically for me.
When I questioned why I was not receiving the alternations that had been previously discussed, I was handed a Post-it note with another tailor's contact information to arrange my own tailoring with an outside business . I expressed that I felt I was being screwed over.
The response was astonishing.
The associate became hostile, grabbed my suit from my hands, called me a "son of a bitch" and an "asshole," and continued berating me. I had to repeatedly ask him to return a suit that I had purchased and paid for. He eventually did so and told me to leave. This entire interaction took place in front of other customers.
Six weeks before my wedding, I was left with a suit that still needed tailoring, having already paid for alterations that had not been provided, and was left to resolve the situation myself.
Mistakes happen. Scheduling issues happen. Staff members can be unavailable. None of those things are particularly concerning on their own. What is concerning is how a straightforward customer-service issue was allowed to escalate into a customer being insulted, having his purchased property taken from him, and ultimately being asked to leave the store.
I went in expecting to leave with a properly tailored wedding suit. Instead, I left with a Post-it note, an unresolved refund, and an experience I will not soon forget.