Best Cleaners

My wedding dress was covered with intricate beading and lace so it was imperative that the preservation work be done with great skill and attention to detail. I was also married on a beach therefore the bottom skirt of my dress was exposed to sand and salt water. Best Cleaners didn't blink an eye when I dropped off my dress for preservation. My dress was returned to me cleaned, preserved and stored in a lovely ribbon tied box for safe keeping. I would highly recommend Best Cleaners for wedding dress preservation.

Excellent. Very pleased. Need ten more characters...makes a person not want to respond to your survey.

The Best Cleaners Guilderland location did a fantastic job on cleaning my wedding dress. I dropped it off several months ago covered in dirt and mud with the expectation of it not being able to be cleaned 100% knowing how soiled it was. Erika the wedding gown specialist did a fabulous job working tirelessly to get my gown clean again. It took her some time but she excepted the challenge willingly and would not return the dress to me until she could remove all the mud and stains. Their customer service was fabulous as well as their communication, their overall dedication to the job was phenomenal. I highly recommend best cleaners for wedding gown cleaning and preservation as well as every day cleaner needs. I will certainly recommend them to anyone in need and be returning for future needs. Thank You!

My experience with Best Cleaners was great and I would completely use them again. The girl in charge of the bridal gowns was extremely friendly and flexible. I had dropped my gown off to be pressed before the wedding and picked it up the next day. It was perfect and nicely taken care. The price was also right compared to many other places. I didn't want to risk taking my gown to just any cleaner and I'm glad I found them. I would recommend them to any bride.

I was so happy with my service from Best Cleaners, and Erika specifically! I had fallen in love with a secondhand dress that had a few stains on it, so I took it to Best Cleaners. They did a great job and the dress came back stunning. I had to take off a star for responsiveness because I had to call to inquire about my dress being ready - the store never called to tell me it was back from their central cleaning location. Otherwise, I would absolutely recommend them to any bride!

Best Cleaners was great to work with. They were very courteous, pleasant, and kept us informed of the timeline when things got delayed. The only downside was that they are somewhat limited in the options for storing your dress. I wanted my dress to be preserved in a manner that I could keep it hung in my closet, but they would only store it in a box. At least the box has a window in it to see your dress and is packed very well. Overall, it was a good experience.

I used Best Cleaners to Clean my dress prior to my wedding as I purchased my dress off the rack at David's Bridal. I also used their seamstress to put the bustle in my dress, fixing some beading, and taking the buttons in an inch or so. I left my dress there and was told someone would call me to let me know how much it would cost to clean the dress since it depends on the dress material. No one EVER called me to tell me the price. I got a call saying that it was cleaned and that I should come in to begin the alterations. So I went to have her pin it for the alterations, but when i put it on in the dressing room, it got dirty again from their filthy floors. I pointed this out and was promised it would be cleaned. The seamstress was very nice and did a great job fixing the beads and taking the buttons in as I had lost a bit of weight since purchasing the dress. I was not so impressed with the bustle however since there were hooks that came undone several times throughout the night and part of my dress dragging in the back. Which of course led to me stepping on it and made for some not so great photos. Now for the cleaning. I had them keep the dress until a week prior to the wedding so that it would be freshly pressed. When I picked it up and brought it home, there was a BLACK spot on the front of my dress that was not there prior to them cleaning it. Not to mention that the bag (newly purchased from David's Bridal) was Filthy at the bottom with two quarter size holes in it. I called and was told to bring it in the next day which I couldn't since I had to work and live 45 minutes away. I ended up calling the first morning I was able to bring it in and was told to bring it to the Latham store and it could be taken care of that day. So I brought it to the Latham store and they had NO IDEA what I was talking about. I spoke with the "wedding dress" person on the phone and she promised me that if I left it there over night she would have it back to me the next day, clean and pressed. So I left it there and came back the next day to pick it up, this time checking it over VERY carefully and the black spot was gone, but another smaller black spot appeared on the back. I was again put on the phone with a manager who promised me I would get 30% back from the cleaning I originally paid for. It has been over a month and they have giving me nothing back. I WOULD NOT HAVE MY DRESS CLEANED HERE OR PRESERVED. Once it's preserved in a box, you'll never know how many black spots there are until you take it out many years later!