We chose ADA based on the phenomenal reviews that everyone had posted on various sites and by word of mouth. We cannot be any more dissappointed in our experience with them! It started when someone that doesn't even work there "helped us" to book the party. Someone eventually came in to the office and saw what was going on and didn't even apologize, just looked confused. Then, we were told that we would have two photographers and the lead photographer was going to be "Big John". A week before the wedding, I had to call them to confirm all the details, as they hadn't bothered. At that time I was told that we would have one photographer and if I wanted an assistant that I would have to pay extra...ridiculous; and there is nobody there by the name of John. They got very rude with me when I questioned them about this and asked me to look at the contract, because it doesn't say it anywhere on there. Finally, the wedding day comes and we have a nice lady named Ida. She was friendly enough, although she did make an inappropriate comment to my sister about her and her husband about their sex life, however, the pictures were fairly dissappointing. There wasn't even a picture taken with the bride, groom and bride's father. As we go through the proofs, which they did get back to us rather quickly, we see many things that we would like to get edited. Only to find out that there is a $50-$100 charge to edit each picture...are you kidding me? During the contract signing, there was no mention of this and it doesn't say it anywhere in the contract. Now the thank you cards...we selected a picture and explained that we wanted the picture cropped...they print them up and call us in. The picture was not cropped at all. Instead of apologizing and fixing it, they want to charge us another $50 to have it fixed! They spent an awful lot of time blaming my wife about the mistake. What kind of customer service do these people actually provide?