The Golden Quill
Custom Invitations
148 Main Street
Oasis Commons
Lebanon, NJ 08833
Products: Catalog Products, Custom Products
Services: Assembly, Design, Printing
Specialties: Embossed, Engraving, Letterpress, Recycled Paper
 
 
 
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4.9 out of 5.0
4.9
out of 5.0
Quality of Service:
 (4.9/5.0)
Responsiveness:
 (4.8/5.0)
Professionalism:
 (4.9/5.0)
Value:
 (4.9/5.0)
Flexibility:
 (4.9/5.0)
 
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5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
Kristen designed custom save the date magnets and wedding invitations for us. Our invitations were two layers and each was wrapped with twine, which Kristen tied herself. I felt that we had very personalized service from our first appointment and throughout the process. Kristen was flexible with dates and times for pick up and had very quick turn around. She gave us etiquette tips as well, very knowledgeable about the whole process. The price was about the same if we ordered them from an online site with a standard design--but it was so much less stressful to have Kristen walk us through the process personally. I'm so glad we chose Kristen and the Golden Quill for our save the dates and invitations!
Wedding: 08/18/2012
Services Used: Invitations
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
We could not be happier with our invitations! Kristen was an absolute pleasure to work with--showed us plenty of options & gave us a lot to think about to ensure that the invites fit what we were looking for while staying within our budget. Kristen was always responsive and easily available for appointments. We found Kristen through a recommendation...and Kristen knows her customers so well she actually recalled the invites that the bride who had recommended us had purchased 3 years earlier!! We will certainly be telling all of our friends to use her as well.
Wedding: 08/11/2012
Services Used: Invitations
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
I love my invitations I sent out to all our guests. They were beautiful. At Golden quill there were plenty of sample invitations to choose from!
Wedding: 06/03/2012
Services Used: Invitations
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
Kristen at Golden Quill did such an amazing job helping us get invites that were in our budget and spent alot of time helping us figure it out! The price was perfect and we had the most elegant invites ever...she also did our seating chart that came out so beautiful that its hanging in my home! Highly recommende her!!
Wedding: 06/01/2012
Services Used: Invitations
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
Kristen Doyle is the absolute best! From working with us to find the perfect theme graphic to being 100% available / accessible, she listened to what we wanted and thought of ways to make every printed piece perfect, starting with the "Save the Dates", through the invitations and ending with the reception seating chart....and we even came in under budget! Everything was FLAWLESS! Everyone kept coming up to us, saying how beautiful everything was decorated and it always started with a comment about the seating chart! Even when the first Save the Date was received, we began receiving compliments, and all the guests noticed the scroll theme throughout the communications and decor. There just are not enough words in the dictionary to describe how wonderful everything was and even "seasoned wedding guests" were impressed with the elegance of even the smallest printing detail. If you want a stress-free wedding right from the start, Kristen Doyle / The Golden Quill is the place to go. (And she is great for recommending other quality wedding vendors such as florist, music, favors, as well!)
Wedding: 09/03/2011
Services Used: Invitations
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
My husband and I went to Kristen for our save the dates, wedding invitations, and thank you cards. My mother and mother-in-law also worked with her for my shower invitations and our rehearsal dinner invites. I (we) could not have picked a better person to work with! From start to finish, Kristen is so buttoned up! She's extremely flexible (especially with appointment times), she will work with you're budget and she's completely up to date on all her wedding etiquette, which believe it or not is very handy down the road!! Kristen helped us come up with an original monogram to use for our wedding stationary and favors and she also helped us rework an invitation set from one of her vendors so our invitation would look exactly the way we wanted it to! I can't explain enough how flexible she is when it comes to changing directions or making revisions to things before printing. She always had good suggestions and she even showed us how to keep with in budget without changing the look and feel of our invitation. I promise you won't be disappointed if you make an appointment! I can't wait to have more events (baby shower, baby announcements...hehe) so I can work with her again!
Wedding: 06/25/2011
Services Used: Invitations
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
Kristen at the Golden Quill was a pleasure to work with, she truly went above and beyond to help me get my dream wedding invitations while staying within my budget. She was extremely responsive and always replied to emails promptly and made herself available to meet in person whenever I needed. I would highly recommend the Golden Quill for invitations and hope to use her for future events.
Wedding: 06/11/2011
Services Used: Invitations
3.5 out of 5.0
3.5/5.0
  • Quality of Service:  3.5
  • Responsiveness:  2.5
  • Professionalism:  3.5
  • Value:  4.0
  • Flexibility:  4.0
We came across this vendor through the bridal show held at our reception hall. The store wound up being only 10 minutes from my house which was a plus. She appeared to have beautiful things. She also offered to stuff and send all invitations ( she charged us for postage) should we chose to buy from her.
We made an appt with her, and she had TONS of invitations. We wound up spending much more then we would have liked, but they were beautiful. Since I was worried about messing anything up, I had her stuff all the envelopes and mail everything.
After the invitations were ordered, I had such a difficulty getting in touch with her. I know she had a blackberry , so the emails went directly to her phone, however there were times when she wouldn’t respond for over a week! I confronted her about this, and she said she knew that this was an issue!
We also wound up having an issue with some of the postage and the invitations ( we had to mail some to Europe) and she didn’t want to take much responsibility for it. She did wind up fixing her mistake free of charge.
Overall, she had beautiful things, however her customer service was not up to par.
The Golden Quill responded with the following comments:
In my defense, I did respond to Samantha's email right away from my Blackberry. Her question was "Did you receive my email?" She said she did not receive it. I called her after I had not heard from her for 3 days, so all told it was about 5 days. The postage issue, Samantha had of her husband relative from England ship over the UK postage for the over seas invitations. She never told me she was doing this, and I sealed the envelopes with US postage the rsvp envelopes. I simply had not had a bride do this before and Samantha told me I should have "assumed" that was what she was doing, even though she never mentioned it to me. I replaced the ruined envelopes at my expense. I am very sorry that Samantha was not happy with my services, but it has helped me to prompt my customers with additional questions, and to not rely on my blackberry 100%.
Wedding: 06/04/2011
Services Used: Invitations
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
John and I just want to thank Kristen for all of her patience, professionalism and guidance...
I fully changed my mind after much work on her part, and she just took it all in stride...
When my husband (now) and I went back together, she instictively seemed to have a better understanding of what I wanted then I did!
Wonderful work, beautiful results...
Thanks for helping to make our day special
Megan and John
Wedding: 06/04/2011
Services Used: Invitations
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
Kristen was great, she took the time to find me the perfect invitation.
Wedding: 11/06/2010
Services Used: Invitations
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
Kristen at The Golden Quill was wonderful to work with. She is detail-oriented and got my invitations out faster than I expected. I know she put in many hours printing, stuffing, stamping, etc for me. She also is very knowledgeable in wedding etiquette so that helps! I am very happy with the service I received and would absolutely recommend The Golden Quill to other brides.
Wedding: 10/01/2010
Services Used: Invitations
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
Kristen (the owner) was an absolute pleasure to work with. My fiance and I spent hours looking through books of invitations and ended up combining 2 different versions of a Vera Weng invitation. Kristen knew every pertinent detail about each and every stationary vendor she worked with and how much flexibility we had with each. She helped walk us through each detail of the invitation wording (which was way more intricate than we anticipated) and allowed us to express our preferences. She is patient, kind and extremely knowledgeable of her product. She also advised us on which vendors had promotions. Her prices were beyond reasonable and she did an incredible job from addressing the envelopes for us to the name cards. I would absolutely recommend her to anyone!
Wedding: 09/24/2010
Services Used: Invitations
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
I had a wonderful experience with the Golden Quill. My invitations were beautiful and I got many compliments from my family and friends. My favor boxes and menu cards were gorgeous, it fit my theme and my taste perfectly. I very much enjoyed the process of working with the Golden Quill on all my wedding stationary needs.
Wedding: 08/29/2010
Services Used: Invitations
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
The Golden Quill was amazing to work with. I can not speak highly enough about the wonderful job that Kristen did for me and how helpful she was. Our invitations were BEAUTIFUL and we were told by everyone that they were the prettiest wedding invitations they have seen in a long time. I spoke with Kristen often and she was patient, thoughtful and kind with us. I will use her for anything invitation, card and note related for as long as she is around!!
Wedding: 06/12/2010
Services Used: Invitations
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
I loved working with Kristen and the Golden Quill. Kristen pulled samples for us that were within our (low) budget. We were able to get thermography invitations that we designed ourselves (with Kristen's help) that matched the modern/whimsical theme of our wedding perfectly.
Wedding: 06/04/2010
Services Used: Invitations
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
Kristen was a joy to work with. She never rushed me, helped me stay within my budget and was always full of ideas. I will contact her when I need thank you cards and any other stationary in the future.
Wedding: 10/12/2008
Services Used: Invitations
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4.9 out of 5.0
4.9
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