Skip to main content
Weddings

Premier Luxury Rentals, Inc. Reviews

Premier Luxury Rentals, Inc.

Premier Luxury Rentals, Inc.

Philadelphia, PA
View more information

Reviews

4.2 out of 5 rating
30 Reviews
  • Quality of service
    4.1 out of 5 rating
  • Average response time
    4.2 out of 5 rating
  • Professionalism
    4.2 out of 5 rating
  • Value
    4.2 out of 5 rating
  • Flexibility
    4.1 out of 5 rating
76% Recommended by couples

Awards

30
  • User2068251 Sent on 03/16/2015
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Our driver was great, very prompt and patient although we were running late. Max was also great to work with and highly responsive to all inquiries leading up to the day of! I would definitely recommend others to use PLR!!
  • User1987619 Sent on 12/29/2014
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    I found PLR by driving by and am happy I did. My bride and I used PLR for our limo bus to move our wedding party to and from the church, and during pictures. Max and Jennifer were very easy to deal with, and responded quickly to any request. Even arranged a time for me to come see the bus in person prior to booking. On the wedding day, the bus (Bigger than originally planned), arrived 30 minutes early, so no stress there. Everything was top notch, super clean, and very impressive. Driver needed zero help negotiating center city and northern liberties - made our pictures easy. For professional and reliable party transportation in the city, I would highly recommend PLR. Thanks again Max and Jennifer!
  • User1963586 Sent on 12/10/2014
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Prompt, friendly, helpful, considerate and cooperative. A very good value.
  • illustration stars

    Are you interested?

    Send a message
  • M
    Maura Sent on 11/11/2014
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    The driver was kind and efficient! Drove safely and we arrived at each destination on time. Transportation can be tricky for weddings, but Premier was dependable, reliable and provided the services we expected and payed for, which is great as the bride and groom worrying about everything else.
  • User1873755 Sent on 10/20/2014
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Great service and very reliable.
  • J
    Juan Sent on 09/29/2014
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    from the chauffeur to cleanliness i give 5 stars
  • User1836262 Sent on 09/29/2014
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    I would use your services again!
  • E
    Elizabeth Sent on 10/23/2013
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Very responsive, they listen to your needs, ask you immediately for feedback on their performance and do everything in their power to ensure you have a positive experience.
  • User1219477 Sent on 06/28/2013
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    FABULOUS LIMO
    We used PLR for our wedding and they were wonderful. The arrived right on time and the driver was very nice. The limo was clean and fully stocked with glassware and napkins to match our wedding colors. Would definitely recommend
  • M
    Taylor Sent on 06/18/2012
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Premier Luxury Rentals was the only transportation company in my area that carried the high end luxury autos I wanted to add that special touch to my wedding. The Phantom and the Bentley Spur both gave me the princess for a day dream come true. The service was great from the first call to the driver arriving early and going above and beyond to make sure we had everything we needed to have a great day. The price was not the cheapest nor the most expensive when compared to other companies I contacted that did carry the limobus and 10 passenger limos. At the end of the day they delivered exactly what I needed in style of car and level of service. Thanks PLR for making my day special!
  • N
    Nicole Sent on 06/19/2012
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Hey Mark and Company,

    I just wanted to take the time out to say thank you so much for your efforts on my wedding day. We had an amazing time and an even more fantastic experience with the 2009 Jaguar XF. The vehicle was delivered on time, clean, and with a full tank of gas. As most are, I was very nervous about our BIG day and wanted everything to run smoothly. I stressed to Mark that the vehicle had to arrive on time and to please make sure of it. Well, Mark called me the day before and also did a great job of keeping me informed throughout the entire process. Mark was wonderful and so was his supporting cast!! Mark told me that the vehicle was going to arrive at 9:00am SHARP. I looked at the clock and no later than 9am the vehicle was sitting in my driveway. The delivery men were just as nice and professional as Mark, they even showed me how to use the car. My wife and I would just like to thank Premier Luxury Rentals and especially Mark for helping us with our big day and easing the stress of ! how we were going to make it to the church. I signed up for the newsletters and will be doing business in the future with this fine company. HIGHLY RECOMMENDED and a VERY HAPPY and SATISFIED customer!!! You guys ROCK!

    - Daniel Maldonado
     
     
     
     
     
     
     
    Thanks,
     
  • User846662 Sent on 06/29/2012
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    They were great!!! Our driver, Nick was great great GREAT!!!!!
  • A
    Arlene Sent on 06/19/2012
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    I used PLR services for my wedding back in May. I was very pleased with the services. My driver's name was Elijah Jones, he was very professional and had a great attitude which was very pleasant. Not only was he on time, but even a bit early which helped ease any anxiety about arriving to the church on time. PLR services are extremely professional and I would definitely recommend them to any one that's getting married, going on a prom, or any event where a driver is needed. My overall experience was great, ask for Elijah.
  • J
    Jim Sent on 05/24/2012
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Premier Luxury Rentals was a pleasure to work with from the first call to our salesperson Jim to the professionalism of our driver Art. The Chrylser 300 Limo showed up on time (actually 15 minutes early) and was clean and beautiful. We had to change a few addressed only hours before and they made it seemless. I will use them for all my future events and refer them to all our friends. Thank you PLR for making our wedding amazing.

    Premier Luxury Rentals, Inc.'s reply:

    Thank you for your review. This is exactly the experience we expect for each and every client.
  • Joe
    Joe Sent on 06/06/2011
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    These guys were great. We rented a bus for the whole day and a Bentley for my wife and I after the ceremony. The bus driver was great, he was funny and very professional. I heard later that he also helped keep my wife calm on the way to the ceremony and when they arrived. We did not get the Bentley because it apparently was in an accident the day before our wedding so they sent the brand new Rolls Royce instead. The car was amazing and the driver was very professional and made sure my wife and I were comfortable and having a good time. Overall these guys were great.

    Premier Luxury Rentals, Inc.'s reply:

    I am happy to hear of your great experience. We strive to make each and every clients experience as pleasant.
  • S
    Shari Sent on 06/19/2010
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    The limos I rented were the newest and cheapest around...plus they were beautiful! The drivers arrived on time and knew exactly where they were going! One of my bridesmaids loved the driver she had so much, she asked for a card so she could use them for her upcoming wedding! Highly recommended!

    Premier Luxury Rentals, Inc.'s reply:

    Thank you for your review. Please call us at 877-505-8987 for your future needs.

  • User1161096 Sent on 05/13/2013
    4.9 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      4.5 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Limo bus was very clean and beautiful! Our driver was very professional and on time! Very satisfied!
  • User1883368 Sent on 10/24/2014
    4.8 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      4.0 out of 5 rating
    Premier is a great company and they provide a great service. Working with anyone else in this area would be ludicrous!
  • User1799678 Sent on 09/08/2014
    4.8 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      4.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Provided the services for which they were engaged in a professional, friendly and timely manner.
  • User1382362 Sent on 10/16/2013
    4.7 out of 5 rating
    • Quality of service
      4.5 out of 5 rating
    • Average response time
      4.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    We rented the 10 passenger white Crysler 300. The Wedding party thoroughly enjoyed their ride to the church and then to the reception. The driver Jayson was very friendly and offered to pick up any other guests that needed a ride. The car was clean and the bridal party rave about the music and lights in the car. Best of all they arrived safely and on time!
  • User1835739 Sent on 09/29/2014
    4.6 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      4.0 out of 5 rating
    • Flexibility
      4.0 out of 5 rating
    Great service for a good price. Clean up to date vehicles. Prompt timing. What more could you ask for?...
  • D
    Diana Sent on 01/24/2016
    4.2 out of 5 rating
    • Quality of service
      2.5 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      3.5 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    The limo was great, big enough for our entire wedding party. Plastic champagne flutes and glasses were provided for our ride from the ceremony to the reception, which made life easy on my part. The downfall was the driver took long ways and to get to our destinations. The driver also had to be told when to leave the groom's even though we had timelines that were provided. Lastly, the driver had the wrong address for my parent's house so we ended up being 25 minutes late to the ceremony which through off our whole timeline. The priest had to rush the ceremony and we were rushed to get photos since in the winter the sun sets rather early. Other than being late and taking the long ways it was okay,
  • K
    Khadriyah Sent on 10/01/2013
    4.2 out of 5 rating
    • Quality of service
      4.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      4.5 out of 5 rating
    • Value
      4.5 out of 5 rating
    • Flexibility
      3.0 out of 5 rating
    The service was pretty good for the most part but the company should be more flexible with clients when needed.
  • T
    Tony Sent on 09/02/2014
    4 out of 5 rating
    • Quality of service
      4.0 out of 5 rating
    • Average response time
      4.0 out of 5 rating
    • Professionalism
      4.0 out of 5 rating
    • Value
      4.0 out of 5 rating
    • Flexibility
      4.0 out of 5 rating
    Driver did not know route to take that would allow for underpass clearance. We figured it out for him.
  • J
    James Sent on 07/02/2013
    2.8 out of 5 rating
    • Quality of service
      2.5 out of 5 rating
    • Average response time
      2.5 out of 5 rating
    • Professionalism
      2.5 out of 5 rating
    • Value
      3.5 out of 5 rating
    • Flexibility
      3.0 out of 5 rating
    I'm a bit conflicted as I write this review.

    I rented two cars from Premier Luxury for the day of our wedding. A Rolls Royce Phantom for my bride and I and a stretch limo for the bridal party.

    The Phantom was on time (in fact, he was 15 minutes early). The driver was incredibly accommodating and very professional - everything I would want in a limo service on the day of my wedding.

    Unfortunately, the same cannot be said about the limo.

    He showed up 75 minutes late. In fact, he was so late that our wedding started 20 minutes late. Luckily the church was not booked for another wedding after ours or I'm not sure what I would have done.

    After both his colleague and his office were unable to get a hold of him, he finally reported that he was lost. I live in a fairly small suburb and there are literally 2 turns to get to my house off of the highway.

    Why did he not come with the Rolls Royce driver? Why was the route not planned out? Why did I never receive a follow up from management? I'm not sure.

    All things considered - this was the biggest issue we had all day, so I'm thankful for that. But I would expect some follow up after knowing what happened.

    To top it off, Premier Luxury asks you to sign a waiver stating that they are not responsible for any mishaps/tardiness due to acts of God or other unforeseen events. I somewhat begrudgingly signed it since we had just arrived at our reception but any other time I may have declined to do so.

    To anyone who is considering these guys - their prices are fair and the folks in their office are quite nice. But I would really hesitate to recommend them to anyone else after my experience. The only reason this even gets a 2.8/5 for review is because of how great our driver in the Rolls Royce was. If not for him this would easily be a 1.5-2.0/5
illustration stars

Are you interested?

Send a message