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Let me start this off by saying that Leigh takes some amazing and gorgeous photos. She definitely has an eye and talent for photography. There aren't many photographers out there that can take amazing photos. Unfortunately, she doesn't know how to run her business.
We met with Leigh Taylor (LT) in April of 2009 and hired her in September. I was in love with her from the start. I had to have her and she wasn't cheap. My husband was with me at the meeting and love her work as well. We had been thinking of hiring a videographer but in order to have her we would not be able to hire a videographer. I was 100% fine with that because her photos were just breathtaking.
I had no problems with her in the beginning with communication. She answered my e-mails quickly and was very sweet and helpful. It all started though in the beginning of 2010. I was told to contact her in January of 2010 to set up our engagement session so I did. It took her a little bit longer to respond but nothing too bad. I e-mailed her in February to get a little more info on the engagement session and find out what time. It wasn't until a few days before our session (April 10th) that her husband Andy (AT) e-mailed me back. I worried a little but they responded and our session was amazing. They were both great and she brought a ton of props and jewelry for me to wear. I knew the pictures were going to be amazing and they were! But, that's when it really all started for me. The package we got included save the dates so I scheduled the engagement session according to her telling me it would take her a month to send us the photos and have the save the dates back. She had a teaser up the day after the session and her blog was up about 3 days after! After the blog was up though we received no communication after. She was suppose to put a gallery up so we could look at the photos and pick our favorite for the save the date. I e-mailed her a few times and got no responses. Meanwhile we were friends on Facebook and I could see her commenting and posting stuff on Facebook which definitely upset me. There was a couple that had their session the day after ours and she posted on Facebook that their gallery was up. I was livid! Not that that's a huge deal but they were after us and she should have communicated with me. Finally a few weeks later she put the gallery up and we picked our favorite. It took her another 3 weeks or so to even communicate with me. Right around this time I was in touch with another bride who was having issues with her and LT did not show up to this bride's wedding. We finally did get our save the dates and I was able to send them out.
Our wedding was not until November but I continued to hear of other brides having big problems with them. They did not communicate, did not produce stuff on time, etc. A few months before the wedding I sent another payment and e-mailed LT. I told her I was sending a payment and asked what our final balance was. I sent the payment and never heard anything back from them. I told my husband and we put a stop payment on the check. My husband e-mailed them and told them our concerns and we continued to hear nothing from them. He sent a final e-mail stating that we wanted our deposit back immediately. That got their attention. AT e-mailed my husband back that there had been a death in the family and they were out of town. What I didn't understand is why they hadn't notified their clients...you can put an auto response on your e-mail. They both had high tech phones...why couldn't they be checking their e-mails on their phones? In this business you can't afford not to communicate with your clients.
My husband communicated our concerns and fears to AT. He came up with an agreement that we would pay them half of what we owe on the day of the wedding (If they did not show up they would get nothing). We would then pay them the remaining once we got all of our photos. AT told us it would take 10 weeks. If they missed the deadline we would deduct $100.00 each week it was late.
We had an amazing wedding. LT and AT showed up on time with no issues. The only thing that bothered me is I felt she was a little snobby towards everyone. When she first walked into the hotel room she did not say hi to any of my girls or introduce herself, I felt that was a little rude. I felt she missed a lot of important shots as well. We were running a little late with hair and makeup which was not her fault. I still felt she should have taken 5 or 10 minutes and gotten some shots of us all dressed and ready. She also missed a lot of family shots and made our whole bridal party walk a few miles to only take 2 or 3 shots with the bridal party together. She told us it would take about a week for her to put the blog up.
A few weeks go by and I send her an e-mail to check the status. I was surprised to receive a response a few days later stating she was behind but it would be up by the end of the week. More weeks go by and still nothing. I try send another e-mail, my husband calls, texts and e-mails as well, still nothing. I was very nice in my e-mails and I told her I understood if she was behind but I just wanted an update. Another week, two, whatever. My husband sent a text to AT stating that if the blog was not up within 24 hours we would deduct $100.00 a day for every day the blog wasn't up. The next day the blog was up and with this smart ass comment from LT "Just love when I get the time to put up a blog as a courtesy to my wonderful clients!!"
It took her over 5 months to get us our with absolutely no communication from LT other than AT sending us an e-mail after we threatened to file a law suit. The whole experience with LTP was so unprofessional and very stressful. It's so sad to see her run her business this way when she is so talented and takes amazing photos. I will say my husband and I were very satisfied with the final product (other than the shots we felt she missed) and the photos were what we expected and nothing less of LTP. We were suppose to do a photo album with them but after all of this we have decided to go with someone else.
I would give a 0.0 out of 5.0 if I could and this should say it all:
in a couple of days it will be 9 months since our wedding and WE DO NOT HAVE A SINGLE PICTURE. not one. She put some on her blog which was shocking in itself but they have her water mark on them I dont want those. We haven't had any communication whatsoever from them since february where they sent all their clients an email saying they'd get their pictures in two weeks time. We've had some problem and weren't able to get a lawyer to work with us yet-but we're working on it and WILL BE TAKING THEM TO COURT. I can promise that. They have put so much unnecessary stress on us-we started worrying she wasn't going to show up to the wedding around 6 months before the wedding because we started hearing all these horror stories-and surprisingly she showed up to the wedding on time with a smile on her face and she led us to believe that we'd have our pictures in a reasonable time and even put the pics on her blog within a week of the wedding i believe. It really makes me sick to my stomach this whole thing. My one year anniversary will be ruined if I do not have these pictures that we paid very good money for.
This review could be as long as a novel, but I will try to keep it as brief as possible.
We got married in the middle of October. Three months later, we have yet to receive a single photo or ANY communication from Leigh Taylor Photography...despite the fact she has since processed and posted three much more elaborate weddings and an engagement session that all took place after our wedding. We have called, emailed, and sent a certified letter...none of which received a response.
On the wedding day, Leigh started criticizing my venue as soon as she arrived and was nasty to some of my family members. Her nasty attitude made me tense and upset on my wedding day. She forced us to do shots that I felt were not appropriate, telling us to "humor her". She did not take many of the "standard wedding shots" that I asked for such as a picture of my Mom and I alone, my Husband and his Mom alone, photos of us getting ready, etc. She snapped at me for smiling too much for the pictures too. It is normal to smile on your wedding day, right?
When we hired her in October of 2009 she did not have any negative reviews online or with the Better Business Bureau (BBB). Now, she has an "F" rating with the BBB and online complaints on wedding sites.
I did some research and was able to get in touch with one of the brides who gave her a bad review and had a similar experience. She has put me in touch with other brides who have also had bad experiences - ranging from not getting credits for albums and prints, missing "standard wedding shots", having another lesser talented photographer shoot the wedding, to (like us) not receiving any photos at all.
This group of people who have had bad experiences with Leigh Taylor Photography has now grown to 23 members!
All of the disgruntled brides share similar complaints of LTP's unprofessionalism and complete lack of responsiveness. I have already filed numerous complaints and am in the process of filing a lawsuit.
Brides to be - do yourself a favor and don't get suckered by Leigh's beautiful photos on her website like I did and pay attention to all of the reviews you read online about wedding vendors in general. It can save you money and heartache!
Leigh Taylor has not only stolen our money, but she has stolen something more important, the photographic memories of our wedding day. As any couple can imagine, that is what is truly devastating.
Leigh is extremely talented and our photographs turned out amazing, but she and her husband Andy are not professional at all and they do not respond to emails or phone calls in a timely manner. Photos will be great, but you must have patience to deal with these two!
She was insulting, sarcastic and snotty... a complete phony when you first meet her, and then the real Leigh comes out. Her and her husband have no idea how to run a business or perform quality customer service. They were both unresponsive and unprofessional. I spent money on a two hour session, which wound up being a one hour session.... and never got any photos because they are apparently incacpable of communicating with their customers... Very Disappointed, and DO NOT RECOMMEND... find a professional.
My husband and I also hired Leigh Taylor Photography for our May 2010 wedding and had quite an experience with her. Our wedding photos were the most important thing to us so we splurged a little when we hired Leigh Taylor for $3,100 to photograph our wedding. I was totally shocked when Andy Taylor, Leigh's husband and business partner, called at 4pm the day before the wedding to let me know she was very sick and would not be able to make it. They sent two other photographers in her place and Andy was also there as the lighting guy. There wasn't much I could do at the time being that it was 25 hours until I said "I Do." I couldn't pitch a fit or fire them because then I would have no one to document this very special day. Andy assured me that Leigh's second shooter photographs like her and that Leigh would be editing all the photos so they will all look like Leigh's work. So with not many choices or options I said okay.
I anticipated some sort of communication from Leigh soon following the wedding, such as an apology or a preview of some of my photos. A month went by and I had not even heard, or seen, anything from Leigh or Andy. I was the one who had to chase them down. I sent numerous emails before she set up a gallery of her favorite pictures from our wedding for me to see. To say I was disappointed is an understatement. The photos were good, but we paid for great photos and they didn't look like Leigh's work. I told her how I felt but she stood by the quality of the photos. She offered me a free session with digital negatives to make up for not being there. I thanked her for the offer but told her I would rather have an album. As much as we were unhappy with the photos we had seen so far, we didn't want to do a bridal session. Our wedding was something we wanted to experience once and we couldn't afford to have my hair and make-up redone and rent a suit for my husband so we could get better pictures that should of been taken in the first place. Plus, I would know that every time I looked at them that it wasn't our wedding day. Unfortunately Leigh said she would be not willing to provide me with an album because that would cost her money and in her offering a session, it would only cost her her time and talent. Apparently, she has no problem taking money out of my pocket though.
I was told that I would have all edited photos on a disc between 6 and 8 weeks. At the 8 week mark I tried contacting them to inquire about the whereabouts of the pictures. Leigh responded after I sent her three emails saying that since she was sick (in May) she was still trying to catch up on editing and she would have them to me soon.
My photos finally arrived on August 9th, 12 weeks and 2 days after our wedding. We received about 1100 photos and out of 1100 photos we don't have one single picture of my husband and his groomsmen or him and his best man, a single picture of me with my either one of my parents or him with just his parents, and numerous other types of photos that are a staple in wedding photography. I called Leigh and Andy out on this and they threw the 2nd photographer THEY HIRED under the bus saying it was her fault for not getting these photos. Also, most of the pictures of me getting ready are in black and white and they refuse to give me the original photos and have dragged their feet about sending me edited color photos of the prep stating that we had poor lighting.
Another 5 months have passed and I have not received any additional photos or a response from either Leigh or Andy regarding a $250 ala cart credit after I've sent numerous emails, texts, and voice mails.
Leigh Taylor doesn't know how to treat clients with respect, dignity or with any professionalism. I would NOT recommend her to even my worst enemy.
This is tough for me to write and it’s going to be long because I feel people need to know the whole story. I tried to resolve some issues before posting this review but I could never get a response from Leight or her husband Andy. Let me preface this by saying I HAD TO HAVE Leigh Taylor as my photographer. I loved her pictures, her style, her attention to detail, they way she edited her photos is how I try to do with my own.... everything! I had “found” her after seeing my friend’s wedding pictures and literally drooling. I emailed her the morning after I was engaged. I hadn’t even told my girlfriends I was getting married yet, nor had we set a date. We booked Leigh even though the price was way more than we wanted to spend. Pictures were the most important thing to me and I was not going to settle -- and my FH was pretty supportive of that. I figured I’d find ways to cut money other places. We had a few hiccups booking our date with her because she did not receive the first deposit check we sent. I should have known then that communicating with them (her husband Andy does all of their correspondence) was going to be painful. This was a a stressful situation for us because our check was basically lost in the mail -- if someone cashed it we’d be out of money. They wouldn’t return calls or emails as quickly as I thought they should have. We were a future client - you’d think they’d be paying attention to their email, or would return the multiple voicemails I left. We were able to get this situation resolved and we booked our engagement session for 11/1/09 -- six months to the day before our wedding day. I wanted to get those pictures done ASAP so I could get the Save the Dates out in December. We didn’t get our gallery until December of all of the photos to choose from. I was pleased with how the pictures turned out but not ecstatic. They were not as amazing as the E-pics I had seen on her blog and on her site. Oh well... we found a pic we wanted to use for our STDs and she started to design the card for us. Of course me being me -- I was designing my own STD in photoshop because that’s something I love to do. Leigh’s creation was pretty... but nothing at all like I had in mind. I sent her my version and told her I’d be fine with this if she’d send me the picture. She sent me back a second version we loved and ended up using. Unfortunately by this time it was mid-January and I didn’t see the sense in mailing out a STD when I wanted to get my invitations out in another month. So I just emailed out a electronic version of the STD to the people we were inviting. I was okay with this b/c I knew our wedding pictures would be amazing... Fast forward to April -- We still had not received the Engagement book that my best friend bought from Leigh for us as our wedding present. I asked them about that and Andy’s response was that there were a few more ahead of me. We had a month until the wedding and had been mailing them payments to pay down our balance. Two weeks before the wedding I had emailed them and asked for a balance update so we could send the final payment. I wanted this done before the wedding. I was also asking them if they needed a list of shots I wanted b/c they had not asked me. No joke -- I did not hear back from Andy until Wednesday before the wedding with the balance and he told me to send over a list of shots I wanted other than the standard shots. I did that and heard back from him Thursday night before the wedding (funny how he could answer so quickly now) saying that he needed payment in full in the bank by Friday - basically our check had to be deposited before they would show up for our wedding. I was getting in the car to go to our family pre-wedding dinner when I received that email. I was pretty annoyed. I gave Andy my schedule for Friday and asked him where he wanted to meet me as going to him was not an option. He met me as I was about to walk into Dexters in Winter Park for my bridal luncheon to get the check. No biggie. But then he dropped this bomb... since our time on our reception was pushed back from 4 to 5 they were going to have to leave the reception one hour early because that was going to be outside of 10 hours of coverage. I told him that I thought they could stay just for the exit since we were doing sparklers and I knew my mom had a surprise planned. They didn’t print out our STD’s so that was money they didn’t spend that was part of our package. They could take a break at some point... something! He said he’d check with Leigh. Mind you - a few weeks earlier our DOC Tracy Marini had emailed out a DETAILED time line of the wedding day to ALL of our vendors and Andy had told me he received it. If there was going to be a problem staying until the end wouldn’t they have though to bring this up before this Friday?!!! I was pretty upset. I mentioned this casually to my bridesmaids and then went back to enjoying my special lunch with my favorites ladies. I was not about to let anything ruin this time. In hindsight I should have brought Tracy into the mix but I had too much on my mind to think that clearly.
So the day of the wedding they show up on time. They meet my husband and the guys at the church to get their pictures. Leigh snaps away at all of the details, the dress, the rings, the everything... it was amazing. We end up running late and we don’t have time to get bridal shots before leaving for the church. My sister asks Leigh to take a few shots of her and my parents and me before we get into the limo-- thank goodness!. Leigh rides over to the church with us in the limo to get some cute shots. Our ceremony was perfect... sweet, intimate and happy. We took our formals in the church and I had told her I didn’t need formals of the wedding party on the altar... wasn’t really my style. We did family shots and moved on to our wedding party pictures. We all load up in the limo and by this time all of the wedding party is hungry and thirsty. The guys were supposed to bring a cooler with beer and snacks - that didn't happen. So we go to 7-11 and Leigh jumps out with everyone to get pictures. It was really cute and creative-- that's why we hired her! I loved how she seized the moment and took advantage of it. We went to the Winter Park Farmer’s Market for formals with the wedding party. We were all sweating our booties off but everyone was a good sport. Then it was time for just us. Poor husband was melting... We went to a few places, to our hotel room, and got some great shots. We made it to the reception - those three hours flew by! At the reception we had the best time and never left the dance floor. Then Leigh came up to me in the middle of the dance floor to tell me they were leaving. It was 9:00 and it was past their 10 hours. I just said okay and they left. I was not going to do let anything ruin the night.
During the honeymoon I began to realize we didn’t take any pictures of just me. And we really didn’t take many with just me and my bridesmaids. I really stressed out about this during the honeymoon. When we returned home after a week in paradise I went on her blog right away. Leigh told me as she was leaving our reception the blog would be up by Wednesday after the wedding so surely they would be up by week after. Nope. And they were not up for another two weeks (about three weeks after the wedding). My four emails were not returned for a week and a half. Talk about disappointing and frustrating. Finally I got a response and the pictures were up a couple of days later. The few they posted were fabulous.. but they didn't ease my fears of missed pictures. Over the next week Andy and Leigh were both responding to emails promptly which was great. I asked about a bridal session b/c we had talked about how we’d run out of time for pictures of just me in my dress. I thought they’d offer it for free or very little charge since they were the professionals and missed these basic shots. As a reminder... they ditched out of the wedding early, they didn’t print out my STDs, they were MIA for two weeks after my wedding and didn’t post the blog for almost three weeks, I still did not have my engagement album (something about the printer color correcting it and needing to redo it) and well I was really upset about not getting these and wanted to have some pictures of just me in my dress... and since hubby owns his tux he'd join for a couple too. Well Leigh’s response was because she “llloooooooooved me” she’d only charge me $650 for the sessions with digital images. Usually it’s $1100. WHAT?!!! I had just spent over FIVE THOUSAND DOLLARS with you and that was the response?! I was sick to my stomach. I had talked to other vendors and they thought that was ridiculous. I emailed them back and asked when the final pictures would be ready -- they said 8-10 weeks from the wedding. That is a long time compared to most photographers and I was okay with that. I know she edits each picture to perfection... and that is part of why we hired her. I wait until the 9-week mark and emailed them asking for an update. This was July 2nd. I did not hear back from Andy until July 30th -- FOUR weeks after my first email. I had sent four by this point. The last one let them know I was disgusted with their lack of professionalism and courtesy. I just wanted a response. If they needed more time - FINE. I wanted them to do a good job. I could wait. But I could not wait without hearing from them. I was about to lose it. By this time I was in constant communication with other brides who also use Leigh for their wedding photography. They were in the same situation I was in. I think this correspondence kept me sane as I would have thought it was just our wedding and our very expensive wedding pictures were lost forever. So July 30th Andy replies - and I quote - Hey Jeannie! I'm so sorry for the delay. I had a death in the family and have been out of town for about 2 weeks now. I'm going through as many emails as I can right now just to let people know I'm back. Let me check with Leigh and I'll let you know as soon as possible. Andy/Leigh Taylor Photography. First of all - you LIVE with Leigh and are always together -- you need to check with her?!!! And second - I’m sorry about a death in the family (which I heard from credible sources was not true.. but that’s not my place to argue) and I understand how awful that is but I emailed them FOUR weeks ago. He was out of town for TWO weeks. Plus they both have iPhones and are always on their computers. ONE of them could have responded to ONE of my emails. I emailed this to Andy and he only made more excuses. I DON’T CARE at this point. Own up to your mistakes and I’d have a lot more respect and understanding. It’s just bad business. At least Andy told me I’d have my pictures back by 8/13. I think they did not arrive until 8/20 but I was out of town that week so I was okay with slight tardiness.
I would say I’m 75% thrilled and 25% disappointed with my pictures. But for how much we spent (more than $5000!!!) I should have been 200% thrilled. A lot of the pictures are breathtaking and caught the emotion and memories of the day. They style, the look, the details, the smiles, the everything... WOW. The pictures of just hubby, him and the groomsmen and him and his family are amazing. I have so many I want to print out. But here is the 25%. There is not one “bridal” picture of me. Not one picture of me posing in my dress... I knew that. Not one picture of just me and my mom. I was afraid of that but hoping I was wrong. There is only one set of shots of just my bridesmaids. Okay... that’s really sad to me. And there was not a picture of the whole wedding party smiling directly at the camera -- that’s another bummer. Luckily I had remembered to insist on getting a picture with each girl and hubby and I with each couple in the wedding party (we had three married couples). Our formal family pictures are a little odd. First of all I’m not facing hubby on the altar. It almost looks like a prom picture with a white dress. I didn’t know which way to face... I thought positioning people was something your photographer does for you (it has been in all of the weddings I’ve been in). But what really kills me - it eats me up every time I look through my pictures-- is that there is only ONE picture of hubby and I smiling straight on at the camera. ONE! And it’s not even my favorite (there are some of just the two of us that are knock-your-socks-off beautiful, loving and sexy.... ) of all of the pictures hubby and I took. My mom doesn’t even like the picture. I have nothing to give our parents of just hubby and I to put in the crystal Vera Wang frames we gave them the night before the wedding!!! There are very few shots of those sweet moments between us that aren't very sexy, or us looking like we're making out. I have made many attempts since receiving my pictures over three months ago to discuss these issues with Leigh but I have not received ONE response. I wanted to wait to post my review to give them a chance to make some of this right... but I've had enough. Oh and we still haven’t received our engagement album much less have been able to order any items out of the A La Carte store with the credit we are contractually owed. I have no other choice but to write reviews to let other brides know my story, contact the BBB and involve our attorney.
Beautiful photographs. Worth it.
she is perfect
fun and out going and easy going
make you very comfortable
love her so much
we just had our wedding at leu garden and we are very lucky to have her as our photographer
her work speaks for herself