Hilton Garden Inn in Lakeland double booked our reception date and didn't tell us until we set up a food tasting 6 months before the wedding. They emailed us that our date was taken instead of calling. They have undergone a number of changes in staff and are very unorganized. They were not helpful in finding us a new venue. The hotel is beautiful but the staff is lacking. I would not suggest booking your event with them.

At the beginning, we started with the wrong foot (with the new personnel) BUT Melissa and the other managers came to our rescue and after negotiating with our coordinator and us - she gave us a wonderful wedding. Excellent staff, excellent chef (delicious dinner!!), excellent service, excellent rooms for our out-of-town guests - very beautiful hotel. We really appreciate their help. Our wedding was awesome!!