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Although Diamond Nexus is professional and responsive, the value of the rings leave much to be desired. These diamond stimulants are about as much as buying real diamonds.
I was incredibly pleased with the service - the earrings I received were spectacular. I showed to a fairly "snobby" friend and she thought they were real.
I had to return as they were actually to big. The return process was a breeze and credit was put back on my card in 3 business days.
I don't normally write negative reviews but getting the Mina ring was the worst mistake ever. It is a gorgeous ring but I don't think it can even last until my August wedding. I had it repaired after the first couple of months owning it and they tried to give it back to me with a different stone missing. Now two more stones fell out! The integrity of this ring has been so severely compromised that I'm waiting until closer to the wedding to get it fixed. I'm actually considering not wearing it until the wedding day, to avoid the embarrassment of stones missing on my wedding day. What a headache.
A week after my fiancé asked that I show him what kind of ring I wanted the movie Blood Diamond came on HBO. I was horrified at the thought of wearing a diamond that someone had to die for. I immediately stopped my search for a real diamond and looked for alternatives. I looked at mossanite, cubic zirconia, man made diamonds. Companies have good/bad reviews; most alternatives had pros/cons. The thing I like about DN is they have an actual store and a number to speak to someone. I never understood who pays thousands of dollars to a company that only provided an email address to contact. On a trip to Chicago I visited the Schaumburg store and was blown away.. The jewelry was flawless and the sales staff was extremely helpful. I tried on rings to decide the style and color of gold I wanted, and get sized. However, I just did not see "my" ring on that visit. Eventually I did pick a ring from the website and informed the Mr. On the day of my engagement, I was amazed at how beautiful my ring was. It is perfection. The center stone is less than a carat but because it is surrounded by a halo it looks huge. The intricate details on the band are more beautiful that any website photo or video will show you. I get so many compliments, even from men, about how beautiful and unique the ring is. It really is stunning and it is a ring that probably would have cost 5x what he paid for it. Now we have more money for the wedding, honeymoon, and a house. I am disappointed that it didn't come with a band and custom jewelry at DN isnt cheap. However, there are several bands that may work with and on my next visit to Chicago I plan to visit the store again. DN does not sensor its reviews so I suggest any man or woman planning to purchase read ALL of the reviews. Customers are really honest and when spending this type of money on something so special you have to make an informed purchase. It’s been 5 months and I still love my ring and have had no problems.
I ordered a size 5 ring and received a size 6. DN refused to replace or correct their mistake. Very disappointed with Customer Service! While the ring looks nice they will not send the item I ordered as a replacement. They want me to ship the item back at my cost and modify the ring they sent me. Oh, and they want me to wait for the standard 7 to 10 business days once they receive it. That will end up being almost three weeks! I will never order from they again as the "triple" guarantee is worth zero is they wont correct their own screw-up!
Hello, My name is Jennifer London and I am the Social Media Coordinator for Diamond Nexus. I want to reach out to you after reading your review and offer my assistance. We do guarantee all regular purchases on our site with a full 30 day money back guarantee and exchange policy. However, items sold through our E-Steals clearance are sized and cannot be altered in any way so they are sold as is. Your review makes me think that perhaps you had purchased something that cannot be sized as it is premade. All regular orders are made per order and will be able to be even exchanged for other sizes, provided you pay for the shipping charges outside of the first 30 days of purchase. E-Steals cannot be even exchanged but can be traded through our 1.5 times trade up program.This would mean that a new ring would be put into production for you and this does take 7-10 business days, as all rings are made as ordered unless being sold through clearance. I would need your order number to look into this for you to see what had happened and how we can help you if you email me at email@example.com I would be more than happy to assist you. I look forward to speaking with you soon. Warmest Regards, Jennifer London, Social Media Coordinator, Diamond Nexus.
My fiancee purchased a beautiful ring from DN... after 2 weeks of wearing the ring I developed a horrible rash on my finger. I called and was advised it was probably because I was not drying under the ring properly and water and germs were getting trapped. After several months of this issue it is not any better and I cannot wear my ring. DN provided no type of resolution to try and help with my situation. Their solution was to purchase a higher quality metal! All I want it to be able to wear my ring with no issues.......
We are so sorry to hear that you had, what seems to be, an allergic reaction to the metal. We don't know your order or what type of metal that you currently have, but suspect that it's white gold. It could be a reaction to either the rhodium plating or the gold itself. This is actually fairly common and many people don't realize it until they have a piece that they wear everyday-like an engagement ring. We sincerely apologize that you don't feel fully taken care of and look forward to working with you to find a resolution. Our Customer Service Coordinator Michelle has been briefed on your ring issues and looks forward to hearing from you. She can be reached at firstname.lastname@example.org
My name is Travis, 31, from indiana. My girlfriend and I have been looking at rings for awhile (5 months ugh..) and trying to find a ring that is both beautiful and financially responsible. Some of you are probably laughing as you know its nearly impossible!
After alot, I mean alot, of frustration my girlfriend out of the blue brought up lab created diamonds. I had never heard of them and was skeptical. beyond skeptical. We talked about it, did some research, saw some bad reviews of diamond nexus, saw some good reviews of diamond nexus and in the end we decided to drive to the diamond nexus store located in Chicago to take a look at them in person and judge for ourselves.
I've been visiting jewelry stores for 5 months, with and without, my girlfriend and probably have held somewhere around 2000 rings in my hand. I was pretty sure I could tell a quality difference in the stone and also the ring itself.....I couldn't. I thought if I breathed hot air on the diamond nexus stone it would fog up like a CZ.....it didn't. I thought the mined diamond ring we borrowed from a family member to compare to the diamond nexus would blow the diamond nexus away......it didn't....actually looked idendtical and on top of that the platinum band on the family members band looked cheap compared to the diamond nexus white gold band. We left the store in shock and walked directly over to "big time" jewelry store that startes with a Z and rhymes with whales:) and started trying on diamond rings. Bottom line the diamond nexus was better. Why? Quality was just as good, stone just as shiny, and had fewer imperfections which I immediately noticed in the Z store (rhymes with whales) and the price value doesn't even compare.
Hopefully this helps other couples out there. I am an average guy working a 9-5 job who just wants his future wife to have a nice ring. I just wanted to share my real life comparison test.
Great place I love my ring I'm so glad we went with them they're awesome
I absolutely love my engagement and wedding rings from Nexus. They sprakle like the real thing and are so reasonably priced. I felt so good about spending money with them on such an important part of our day.
Diamond Nexus in Mayfair mall sold me a fake 1carrot ring after they told me it was real. Lucero Orozco explained to me it was real and even allowed me to have it appraised thru Diamond Nexus. I paid 986.00 for a ring that I js had reappraised this morning and it's worth only 100.00. The diamond is 15.00, I'm looking for a lawyer now. Can't talk to the people at Diamond Nexus the service is trashy. Good thing for me is My brothers recorded me buying the engagement ring. O yea, not to mention the fact that there is no AIG which they claim is on the ring.
Hi Nicholas, My name is Cassie Weger and I am the Public Relations Coordinator at Diamond Nexus. I want to personally apologize about any miscommunication or misunderstanding at the time of purchase. We do not sell nor do we call our stones mined diamonds as they are diamond simulants. However, we do guarantee that you did purchase a high quality ring. Please feel free to email me personally at Cassie.email@example.com. I hope that we can resolve this issue and make your experience at Diamond Nexus a positive one! Best wishes on your upcoming nuptials, Cassie Weger.
Hi, I am the bride to be and the issues I've had with this ring has brought me to tears from both embarrassment and being extremely dissatisfied. As I type up this review my ring is making an obnoxious rattling noise because the main diamond is loose, again!
My fiance proposed to me this past Oct 2012 and I was so excited. At first glance the ring was beautiful. Within about 30 minutes I noticed the mil work on the sides of the ring was very poor.
When we got back from our week long trip my fiance called customer service but they said since it had been over 30 days since he originally purchased it he could not get his money back nor get a brand new one. All they could do is fix it at no cost. No cost being a lie since you have to pay for shipping. This was extremely embarrassing since I was newly engaged and our friends and family wondered where the ring was. It took 2 WEEKS from the time we sent it out to the time we got it back. I told people that i had to get it resized when they asked where my ring was.
When we received the ring back from DN I noticed that they tried to fix the mil work on the side but the quality was ok, still looked like an amateur jeweler worked on it. Literally within the next day the main diamond started to become loose again and rattle. Wow, was I upset. I talked to a customer representative and they said they can't do anything about it except return it back to them to get it fixed once more. I asked how can I expect DN to fix it when they didn't the first time? I can't keep returning it over and over again.
We had an engagement party after we received it from getting repaired so I could not send it back. Now with the holidays I can't
Hello, My name is Jennifer London and I am the Social Media Coordinator for Diamond Nexus. I would like to offer my assistance. Please email me at your earliest convenience at firstname.lastname@example.org. with your name and the order number so that I can look into this for you. I understand that your engagement ring needs to be perfect and I want to help assure that the ring is repaired or remade, depending on what the issues are, so that your faith in Diamond Nexus is restored and you have a beautiful ring back on your hand and ready to show off every day. I would want the same from my engagement ring, which I actually own from our company. So you are in company by working with me. I look forward to hearing from you soon. Sincerely, Jennifer London, Social Media Coordinator, Diamond Nexus.
My fiance was skeptical when I showed him Diamond Nexus. We live on the west coast and there are no stores here to visit. I have two pairs of stud earrings from DN and absolutely love them!! I wanted a diamond that I KNEW was conflict free. Luckily, he followed my lead and did some research of his own on DN. My ring is absolutely beautiful!!! I compared it to my grandma's $16,000 2 carat stone and you can't tell the difference. Needless to say my grandma was also shocked. The quality of the ring is great. It feels very sturdy and is great quality. My fiance also said that the customer service was great. He had purchased one ring that when he received it he didn't like it as much as he had online. He exchanged it without a problem. He surprised me with a beautiful ring and a beautiful proposal in the middle of the airport. Thank you Diamond Nexus for my amazing ring!!!!!
We ordered a ring from Diamond nexus and within 2 months one of the stones had fallen out. They say they will replace the stone for a nominal fee, but you will have to pay $35 for the remount, and $20 to ship it. I have owned lots of jewelry in my life and have NEVER had a stone fall out. I read reviews where others have run into this same problem. We where going to buy both of our wedding bands from them but after this experience I will never give them anymore of my money. We are going to purchase a ring from a real jeweler who takes pride and responsibility for their product.
Dear Pamela, My name is Jennifer London and I am the Social Media Coordinator for Diamond Nexus. I wanted to reach out to you about your recent ring repair issues and the frustrations that you have dealt with. We do have a policy in place that completely covers all ring repairs within the first 30 days of owning the jewelry. Outside of that time frame, we do replace missing stones for a nominal fee. This is something that is common across the jewelry industry, as regular wear of rings and unforeseen occurrences and ring damage can occur with wear, depending on how jewelry is worn and what it might be exposed to. We strive to keep these fees quite low, to only offset our costs, not to make money off of our customers. Any jewelry, no matter where it has been purchased from, can loose stones, depending on the ring style and how it is worn. I am happy to look into your account history for you and assist you in getting your ring repaired. We value your business and want to restore your faith in Diamond Nexus and make sure that you have a beautiful ring on your finger that you can wear proudly. Please email me at email@example.com with your order number and name on the account and I promise to do everything in my power to guarantee your ring is repaired for you quickly and back in your possession as soon as possible. I look forward to working with you soon~ Jennifer London, Social Media Coordinator, Diamond Nexus.
I dropped my engagement ring and soon to be wedding band off at the store to be re-sized on the 20th. I called on the 26th to check in on my ring they say everything is fine its being re-sized as scheduled and it will be back within the 7 to 14 days as stated. So day 14 rolls around I call and ask about my ring. The sales person tells me he needs to call corporate and will call me back. then finally my fiancee, has to call him back after we wait for a call for an hour with no word. The sales rep says that its actually 10-14 business days and promises my ring will be back on the 9th of April but they give me a loaner ring for the time being since I have my engagement pictures scheduled.The 9th comes still no ring we again call the store. They now say its 7-14 business days after the jeweler gets it. My fiancee goes and gets my ring today at the Diamond Nexus in Schaumburg , IL at Woodfeild mall.He comes home hands me the ring with new AIG certification papers and a new receipt...weird that the ring came with new papers.So i read my old papers and compare them to my new papers. Its not my ring. I know this because i can see what looks to me like they ordered a new one of my ring on the 26th the first time i called! and the AIG certifications are different. We have contacted corporate and their statement was that the company often will order new rings instead of re-sizing a ring if the jeweler feels its needed as to not diminish the value of the ring. I was never told this. I see this no where in my paper work. i wasn't told this one the day i dropped it off or any of the 3 days i called! The rings may be the same design and of the same monetary value but the sentimental value of my original ring is gone! This is not the ring my fiancee proposed with and I was never asked if it was okay to take my property "because I owned that first ring" and replace it with a new one. DO NOT BUY FROM THIS COMPANY. Had they of told the truth I would have understood. I feel lied to.
Hi Samantha, My name is Jennifer London and I am the Social Media Coordinator here for Diamond Nexus. I can see that you are quite frustrated with the issues surrounding your ring and band sizing and I want to help out if I can. First, I contacted the store to inquire more about the situation. I understand that the ring and band needed to be sized and that the sizing needed to be a whole size, which in most cases except simple solitaires means that we do need to remake the rings or they can be compromised and have stone issues later. I apologize if a salesperson had failed to mention that to you before sending it off, but as you had just gotten the ring and we do offer free sizing within the first 30 days, this is also something that many customers take advantage of prior to their weddings. The shipping timeframe from the store to our corporate headquarters can be a bit confusing and I know I would not want to be without my ring that long either but as we did have to check the ring in and then remake it, and ship it back to the store, that is why the timeframe was delayed. We would never intentionally hold back truth from customers and I feel awful that you think that we lied and cheated you, when in truth we simply put into motion the policy of returning and reordering a ring in the size that you needed. I think that I would blame this on miscommunication and I do hope that you can forgive us. I just want to reassure you if I can that we never hold back information on if rings need to be remade. It is simply something that happens often in cases of large sizing differences. Please contact us at your convenience as we would love to speak with you more. I understand where you are coming from and would
like to restore your faith in Diamond Nexus. Sincerely, Jennifer London, Social Media Coordinator, Diamond Nexus
I got my ring this weekend, and not only is the stone/setting totally uneven there is a visible crack in the band. This is my engagement ring, and I am was so sad, when I saw the flaws I had to go in the other room so my fiancé wouldn't see me upset. We did research for this ring for months, and was super scared to get it online but was promised that DNL would take care of us by the sales person….it took much longer to get the ring, and it looks horrible…I can't wear it, or show it to anyone. I am sending it back today, and asking the company to please remake the ring in a different metal. Hopefully they will have their best jeweler work on my setting to ensure the stones, sparkle, are secure, and the band/setting is perfect….I also hope it doesn't take 20 days to get it again…..Im still slightly hopeful.
Hello, My name is Jennifer London and I am the Social Media Coordinator for Diamond Nexus. I want to reach out to you to extend our apologies for the issues that you had with your new engagement ring. Based on the description that you are mentioning, you want to try a different metal which would tell me that you had not ordered a gold ring but possibly one from our Fashion Line, Lorian Platinum collection? Having an actual crack in the band would not be something I had ever seen before with a ring, but we absolutely will guarantee our workmanship and exchange this for something else for you. I would like you to email me here at firstname.lastname@example.org and let me know more about your order if you wouldn't mind. I want to check into everything for you and make sure that you are receiving the best possible customer service so that your new engagement ring brings a smile to your face and restores your faith in Diamond Nexus. I look forward to speaking with you soon. All the best, Jennifer London, Social Media Coordinator, Diamond Nexus.
I had a horrible experience with diamond nexus. This is not just a vent, i have recorded conversations to support the same.
I found a ring on there web cite, called and placed a partial payment to secure the same. I called back to make another payment, only to learn that my order was not correct. I was also told that the ring I actually wanted did not exist on their cite. I was eventually able to screen shot the ring and show them the ring. After many long discussions, they eventually agreed to sell me the ring.
I subsequently paid the balance and was assured that I would get the ring in two weeks or so. I then opted to pay for expedited shipping. A couple days later, I called back and was informed that it would be 3 to 4 weeks later until i received my purchase. I was also told that they had to change my actual order. I might add that this was done without anyone contacting me.
I was promised that they because of the time of the day, they would call me back tomorrow at noon. I never received a call; so, I called them and was informed that they would call me back but didn't know when. I asked to speak to a manager, but was told i couldn't because all managers were in a meeting.
I became so upset, I requested a refund, but was told that I had to speak with a manager. I lodged my objection, and was placed on hold. Then the clerk got back on the phone and informed me that she just received a text from her manager who agreed to refund my money,
I call back this morning to check the status of my refund, and I was greeted with a "Hello". I said excuse me is this Diamond Nexus? She said yes Mr. Anderson, what do you need? Then she said it would be about 10 days until I got my refund.
I made so many plans based on there assurances. They do not care about you after they receive your money. Their products look nice on the Web but their customer service is horrible despite their assertion that they have the best customer service in the business.
Hello, I am Jennifer London, the Social Media Coordinator for Diamond Nexus. I want to apologize for the frustrations that you had with ordering from us. I want to emphasize that this is a unique circumstance, as normally orders take about 8-10 business days for production before shipping. I would be happy to look into matters for you and help in any way possible, if you can email me at email@example.com with your order number and name on the account. I can tell you that normal credits are processed within 2 business days and the credit does show up on the credit card within 5 business days, depending on the bank that you use. I look forward to speaking with you soon and help you get a positive solution. Sincerely, Jennifer London, Social Media Coordinator, Diamond Nexus.