I purchased my dress from J&B Bridals while living in New York City. There was part of me that was nervous about the distance between the shop and my home, but in the end the customer service at J&B won me over. My consultant Amy was so attentive and really great helping me find the perfect dress. I bought the dress a very long time before my wedding date so it was a while before I went back for my alterations. Amy was so sweet and came to visit to make sure things were going well which I thought was great. My seamstress Connie was amazing beyond words. She was so careful and attentive to detail and she really made me feel confident knowing that she was cutting up my dress. :) I had custom straps made from the excess lace that was taken from my dress during alterations and they turned out more wonderful that even I had imagined. Connie was a real miracle worker! The greatest example of the wonderful service here is that a week before my wedding, I was evacuated from my apartment in NY because of hurricane Irene and I headed to Chambersburg to stay with my parents so that I could go to my final dress fitting. I was anticipating everything being perfect, however the fabric just wasn't laying right. Connie was so sweet re-assuring me that everything would be fine and she would make the necessary adjustments right away. The next thing I knew, I was at her HOME trying on my dress for the last time to make sure it was 100% perfect, and it was! It was really above and beyond for her to bring me to her home to make sure everything was just right and I am so thankful for that! I know that I would have not received the same service had I had the same problem in New York City! J&B Bridals is a great family-owned business that really cares about it's customer. I am so happy with my whole experience and would recommend it to anyone that needs wedding attire!