videographer Deleted our wedding footage.

Woops. You deserve far more than $100. If they don't come through, try small claims court. I think you would also be amazed how honest, factual reviews might up the proposed amount they offer.

Haven't been through it, but I'm so sorry this happened to you. I would go through your contract and really understand it and go back to them and tell them that their offer is unacceptable. And you paid for a video and expect to be compensated for what they have done. Because it's to late to get a video that's been lost/deleted. But they should compensate you for what you paid for this service!

Wow that is total bs. They only offering $100 back!!! yeah I would need everything refunded you can't get those moments that were supposed to be captured back. Man I'm sorry that happened wouldn't want that to happen to anyone

Yes we signed a contract but the videographer was a add on so there really is limited info about it in the contract. That total was over 2grand .. it’s crazy how helpful a business can be trying to get your business but yet have no need to get back to you after something like this.. how can you just delete footage 3 months after the wedding without verifying that it was received.

So sorry this happened. Sometimes those things are still on the hard drive and if they do backups, etc...they may be able to go to a former state back to your wedding date to retrieve the data. I hope they get back to you. Time to involve the courts to at least get back more than $100. Quite unprofessional.

Yeah like it was suggested before: small courts. If I were you I'd email back telling them they had X days to give you a full refund plus some because it's not like you can go back and get someone else and do this. Your day is passed. You can't have another wedding. So email demanding what you want and give them a deadline and say that if you don't get it from them by the deadline you will take them to small courts. People always fear small courts.

Omg I have no advice but I am crushed for you. I'm so sorry. This just plain sucks.

What a dipshit! Yea....take them to the cleaners, every bit of what you paid! I'd start with one more email, then certified letter and copy of the contract with intent to move forward. I'm sorry that happened. Fuck that. This is why you don't hire subcontracted vendors and limited contract add ons.

$100?! Why even offer any sort of compensation

OMG that's horrible!! Make sure you get your money back first, then post an honest review about what happened to warn others. That's terrible. I'm really sorry!!

I read it as $1000 refund and still thought that was too low. $100?? Seriously? I am so sorry thy did this to you

Wow. In 2017 when you can buy a large external hard drive for $100 it's inexcusable for a business to delete pictures/video from something so recent to make room for newer stuff. So sorry you are dealing w this.

Oh my gosh I'm so sorry that happened. I hope you're able to get a hold of the owner and this bs gets rectified.

I am so sorry to hear this. I'd be livid.

I would..

1. request a Full refund

2. if they refuse, small claims court...ask for the refund plus court cost, plus extra because you'll never be able to get that footage back.

3. Blow them up on BBB

4. Maybe petty, but Blow them up on wedding wire and any other website, Facebook they are associated with.

That is awful!!! And $100 is definitely BS - I'd be so pissed if I were you!

Reading this made me so sad for you. I'm very sorry this happened. I agree with PP you should be getting that whole amount back.

Whips-not petty, exactly what they need to do so other brides and grooms avoid these people!!!

Op, so sorry this happened

A year later and we find out our footage is unrecoverable. After posting reviews we finally got a response. Our situation was handled so pourly by this company. Nice entertainment

Having a legal background, here is my suggestion:

1. Look over the contract in FULL detail.

2. Request a full refund.

3. Let the vendor know that they have 'X' amount of days to respond to you with a full refund.

4. If they don't respond within 'X' amount of days, file a claim.

5. Print off all emails and other correspondence of communication, as well as the contract.

6. Make sure to write an HONEST review on here, Google, and wherever else you can to warn others.

You can't get those moments back, and it's not right for them to delete yours to make room for another wedding. Who knows if you're the first person they've done that to. If so, they need to learn that they can't get away with it. Don't get pushed around. I've seen it happen too many times with businesses.

View Quoted Comment Thank you for the great advice. Looking at the company’s reviews on here apparently it happened to 9 other couples too. It’s so shocking and literally I texted the owner one my one year anniversary wanting to know the status and he had forgotten about us. Pretty bad situation.