Soon2BSmith
Expert October 2020

Venue Not Responding to covid /cancellation Questions

Soon2BSmith, on July 14, 2020 at 7:48 PM Posted in Planning 0 10
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So, I've emailed my venue contact twice within the week. Each time, I've asked about COVID precautions like sanitizing stations, cancellation and/or rescheduling procedures. In each email, I've had other questions as well.

Each time I've received an email back answering all OTHER questions besides COVID and rescheduling/cancellation questions. Now, I've asked questions before that she did not know, and she politely told me she will find out and get back to me. But, for the COVID /cancellation/rescheduling questions, she flat out has ignore them all together in both emails. Even about the sanitizing stations.

In my contract, if I cancel, I will have to pay a percentage of estimated/predicted cost. There's a pay schedule, if I cancel after a certain amount of days, I would have to pay even more (about 50%) of estimated cost. Guess what! That day on the pay schedule is coming up.

So, is she avoiding the questions to prolong me from canceling and hoping to get more money out of me?

I prefer email because I can keep them as proof and records.

Maybe I can call and record our conversation?

What do you think? What would you do?

10 Comments

Latest activity by Abby, on July 15, 2020 at 8:59 AM
  • Erin
    Expert August 2020
    Erin ·
    • Flag
    I would bring the date up in the contract and you need an answer about canceling/rescheduling. Venues everywhere are losing money because so many weddings have had to reschedule. I can almost guarantee they are brushing over that on purpose.
    • Reply
  • Lisa
    Rockstar July 2022
    Lisa ·
    • Flag
    I would call them to get a response. You can always send a follow-up email, and reference your phone conversation in the email ("To recap our conversation on [date], you mentioned your COVID rescheduling policy is..."). I'm sorry that they are avoiding the question! I hope you're able to get a response from them!
    • Reply
  • Soon2BSmith
    Expert October 2020
    Soon2BSmith ·
    • Flag
    View Quoted Comment

    Good idea! One email solely about the cancellation/rescheduling with the upcoming date. There will be nothing else to deflect to.

    Thanks!!

    • Reply
  • Erin
    Expert August 2020
    Erin ·
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    Yep! I wouldn’t mess around with them any longer. Give them no way to be shady again lol
    • Reply
  • Soon2BSmith
    Expert October 2020
    Soon2BSmith ·
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    View Quoted Comment

    I see what you're saying! Reference the call so there's not denials.

    It's actually adding more stress on top the wedding stress, on top of the already COVID stress.

    • Reply
  • Jessica
    Dedicated October 2021
    Jessica ·
    • Flag
    Depending on the state you’re in, recording the call without his/her knowledge could be illegal so I would not recommend doing that.
    • Reply
  • Soon2BSmith
    Expert October 2020
    Soon2BSmith ·
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    View Quoted Comment
    Luckily, in my state it’s legal.
    • Reply
  • Marcia
    Expert March 2021
    Marcia ·
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    This is what I would suggest! We do this for my work because we need a detailed record of negotiations.
    • Reply
  • L
    Expert September 2020
    ·
    • Flag
    They’re definitely being sketchy. I’m going through the same thing, they can’t answer any of my questions. Stay on them, theyre the ones who owe you answers. If youre gonna potentially losing money due to their negligence you may have to consult a lawyer
    • Reply
  • Abby
    Savvy November 2020
    Abby ·
    • Flag
    My venue coordinator did the exact same thing, she ignored all covid questions and only answered the others. So I sent another email with just one covid related question and the answer was just “we still have a couple months so we’ll cross that bridge when we get to it.”


    Luckily I found the vendor manager’s email on their website so I reached out to her, told her my frustrations and asked her my questions. she responded immediately and offered more guidance than my planner/coordinator did. Maybe you could find another person at the venue to contact?
    • Reply

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