Photographer problems! Won't give us the rest of our images.

Wow. I have no advice but I am heartbroken for you. You've used her before, you said? Did she ever show any signs of flaking?

The only thing I'm wondering is if maybe you pestered too much so she blocked you? Usually these things take longer than 2 weeks or even 2 months sometimes, so she may just be running behind.

Yes, right step. Please tell me you had a contract with her? That will help immensely.

Even if you were the most annoying bride on the face of the planet, there is NO excuse for a professional blocking a client from contacting them via any means.

It sounds like you have waited for her to make it right. Now that she has blocked you from being able to contact her and you still don't have your pictures I am not sure you have another option but to seek advice from an attorney. Wishing you the best of luck!

No advice here either but I would definitely take the legal route the longer this silence goes on. I assume you have a contract so I'm hoping it says that they will deliver all pictures by a certain time period so that you could hold them to that. I know these things do take time but the photographer could have at least had better communication to let you know if there are outside events happening to delay delivering your pictures.

So sad, but yeah I'd lawyer up. I hope it works out!

This is awful. Contract is your best hope but you did pay for services to be performed within a year, so you have a legal argument even without one (in nearly all states). Is the photographer a registered business? Contact the better business bureau- your local chapter is your best bet for action.

Yikes - no advice here, but make sure you save everything you have access to already. I'd hate for her to take down anything that you already have without you having a backup.

Wow! That sounds super unprofessional. Definitely document every contact you've had with her and discuss with a lawyer.

At least you have some pictures... but that really sucks. I'm so sorry you have to deal with this.

What do you mean by "promised" photos within two weeks? Was your delivery time frame listed in your contract two weeks? Or did she verbally say two weeks? Or was it in email? Did you, in fact, have a contract with her?

We have all of our conversations printed out and ready to go. I only sent 5 messages in total, most were response to her saying she was uploading and me asking about the photos. We do not have a contract but I was told in my state a conversation recorded will do. She had a second shooter and I have tried messaging her a couple times, the last with no reponse. We have saved our entire gallery that she has posted. I know she has seen my messages because she deleted a comment I made for her to please contact me, after she had blocked us. We have always been nice and understanding in our messages to her.

Your wedding was 5/20/2017, right? It's been four months today. Although that's longer than two weeks, it's not a completely unreasonable turn around time. However, that's based on what's in the contract. It's possible she blocked you from everything because she didn't want to deal with you asking her more questions (albeit, understandable questions).

The quality of photos is another issue, but right now, I'm curious about the contract and actual/contractual guaranteed delivery time frame.

No contract, yikes. However, if the "two weeks" was in writing somewhere, it can still hold some ground. Was two weeks verbal or in writing? You said recorded conversation... was this all via phone she said two weeks? Do you happen to have it recorded?

Have you tried calling her on the phone? I'm guessing if you did, she didn't answer, but have you tried? Have you tried calling from another number (if she knows your personal number), like your H's or office or a friend's phone? Just getting her on the phone once is all you need. If you can't get a hold of her by phone, can you go to her studio/office if she has one? If you can't do any of that -- and if you have it documented in writing that she said two weeks -- I would send her another email [writing = documentation] saying "Hi X. You guaranteed our photos would be delivered to us by X/X/XX. It's now X/X/XX and we don't have all of our photos. Please delivery them to me via digital download/USB/etc. (whatever she guaranteed in your emails/calls/whatever). If I do not received the images by X/X/XX, I will proceed with filing a complaint in small claims court. Thank you for your understanding and cooperation with this!" And then follow up.... Send a certified letter to her re-stating all that, you can even get a delivery confirmation. Small claims court is not a quick process and it can end up being costly (it can cost around $100 just to file the claim), but if you really want your photos, hopefully this route would help encourage her to deliver them.

You might be shit out of luck with no contract. Why didnt you get one?

OGK - Having no contract is a big no-no. However, if a person has something, anything in writing (e.g., email), that can still stand a chance and help. Having NOTHING in writing though, you may be out of luck.

Yes, it was 5/20/17. We have it all through her personal business facebook page. I had sent her a message like that more than a week ago now, just didn't mention small claims, just that we would seek legal advice. My husband called and left her a voicemail, we didn't want to go overboard trying to contact her.

I don't have an address for her to send the letter. We could try calling from a unknown number but I wouldn't be sure what to say and I feel like she would hang up right away.

Well then, proceed with your claim if you already told her your plans. Sounds like she's not going to be contacting you, so you have to do what you have to do.

I am so pissed on your behalf, man... blocking people on social media??? She sounds so immature. Hoping for the best outcome for you!

Were the photos supposed to be a digital download delivery? Or hard copy of digitals in the mail? If digital download, you don't need to give her your address - presumably she's give you the link via Facebook messenger (since that's what you were using) or via email (if you gave her your email address). If it was supposed to be hard copy of digitals, then send her another message with what I wrote saying to mail them to you at X address by X date and if you don't receive them, then you'll file a complaint.

You said she blocked you on social media? So I assume you can't message her anymore? Even her business page? Do you have an email address for her? Does she have a website with contact/email info?

This person doesn't sound professional and I feel bad for you that you're not getting your photos and what you have seen is not good quality.