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Just Said Yes October 2022

Photographer is late on delivering photos

Katelyn, on January 25, 2023 at 3:12 AM Posted in Etiquette and Advice 0 3
I’m having a little bit of a dilemma with our wedding photographer and really need some advice. My husband and I got married on October 16, 2022. We realized around Christmas that it had been a pretty long time since the wedding and we thought we would’ve gotten the pictures by then. We ended up going back to our contract to see the time frame of when we were supposed to get our final album and it said “approximately 6-9 weeks”. At this point it has been 10 weeks since the wedding so we didn’t think too much of it being late and decided to hold off on emailing her until after the holidays so we didn’t bother her. So then I emailed her on December 30th, just asking for an estimate on when we would be getting them and reminding her that our contract said 6-9weeks, which has since passed. She emailed me back on January 3rd and said she “lost track of time”, recently moved to a new house, and had a cold, so she hasn’t been able to unpack. She then said she guessed she would need another week or 2. I tried not to be too upset about this, but at the same time I was getting really irritated because I feel like it’s just excuses and we have already waited past the times frame she put in the contract. Anyway, those extra 2 weeks have come and passed once again, as it’s January 25th, so we are another week past the “guessed” time frame. I just really need some advice on what to do here. I don’t want to keep emailing her and sound like a pestering bridezilla, but we are really disappointed. We are over a month past the contracted time frame, and I just don’t think it’s acceptable or professional. Especially since there was no correspondence on her end that she was going to be late on the deadline until after I emailed her first. And I’m a pretty reasonable person, I understand life happens and she had other weddings, but I’m just reaching a breaking point with this. I just don’t really understand how it’s fair that as the service provider, she can be extremely late and basically break her own contract we all signed, and nothing is said or done. We were fully planning on continuing to use her as a photographer in the future for maternity, family pictures, and whatnot, because her work is truly beautiful, but this has kind of left a bad impression. So I’m just not sure how to email her again without being annoying, and I don’t want to sound rude, especially bc we wanted to continue using her, but I’m just kinda at a loss for what to say or do and just really irritated.

3 Comments

Latest activity by Brittany, on January 30, 2023 at 10:56 AM
  • K
    Super September 2023
    Kimberly ·
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    Ugh this is so frustrating! I’m going through the EXACT same thing with my dressmaker (like the same person could be writing their responses lol), so I definitely feel your pain. It’s also very tough because you want to be assertive enough to get them moving but not so much that they just ruin your stuff/rush it and not do a good job. Have you received any pictures at all, like a sneak peek? I would email her back and say that now that this second deadline has passed, you would like to know where she’s at in the process and are any pictures available at all, in addition to an updated estimate on when she’ll be finished. I would also let her know that if she has a lot going on, you’re happy to take the raw film and find someone else to do the editing (with a refund for that portion of the job, of course). While she is definitely violating the contract, it won’t be worth all the fuss to go to court or anything, and really what you want here are your photos asap. Once you have them, though, I would consider writing a review to reflect your experience because that is what matters most to these vendors, and that’s her consequence for violating the contract.
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  • S
    Super September 2022
    Sarah ·
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    Definitely keep emailing her! Don't worry about sounding like a pestering bridezilla, she broke the contract. Have you received a sneak peek at all?

    I would email and say "It has been 2 weeks since our last correspondence and since I still hadn't heard anything I wanted to check in on your progress."

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  • Brittany
    Dedicated July 2023
    Brittany ·
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    I would not worry about bothering her. You paid for a service and she's already late, twice. I'd also think about whether I'd want to give someone my continued business when they are unable to uphold their end of a contract. There are plenty of great photographers who will get you your pictures in the agreed upon timeframe without having to pull teeth (for the future).

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