Not happy with reception venue

Why did you book the venue if they treated you this way? Or did it just happen to start after you booked...

Instead of calling you need to go up there and show your face. Let them know you mean business. You have some concerns and you want to discuss them. When you go up there ask to speak with the manager and tell them the situation. You are the one paying your money to have your reception there. They are not paying you.

I would def show up there and find out what's going on. You're paying for a service.

Not to be rude, but can I ask why you booked the venue if you don't like how the staff treats you? Also, have you put any money down yet?

Did they act this way prior to you booking the venue? I would not have booked there at all if that was the way the treated me. I concur with the other brides opinions.... I would definitely make a trip to the venue and get it straightened out fast. Don't be afraid to put your foot down too. You are a customer and they should treat you appropriately.

We love our venue. There were definitely other venues that would have been a lot more elegant. But, we chose our venue based on the view AND the amazing support and service we are receiving from their team of event coordinators.

Agree with all above - go there and make sure they assign you one person you can always talk to. If they are rude to you at that appt just tell them you would really hate to post negative reviews on every wedding website out there. The power of the internet!

Can you get the deposit back? I have put down a deposit but I have until I think three months before wedding date to back out and I get my money back. Agree with other's about going in person, it is hard to get ignored when face to face with somebody.

Go down there and speak with the manager and demand your money back. If they dont give it to you contact the owner. ASAP dont wait more

Yes, you need to go in person. Good luck!

That is ridiculous. You need to schedule an appointment to go and talk with them. It is possible that they have changed coordinators/banquet managers and are in a state of flux (though that is no reason to be rude to you....)

I'm not a fan of threatening to smear them on line because you leave yourself open to some legally nasty treatment and I don't know that people really pay that much attention to single negative reviews. That use of your energy is really counter productive at a time when you are trying to create a magical moment for you and your families.

First, I would send a letter (NOT an email) certified to your contact there, the director of sales and the owner, if it is an independent place. If it's a chain, find out who the national sales director is and CC everyone. Detail, in an unemotional way, that you have called X number of times to finalize details for your wedding in February, and you have not been contacted in return.

(cont')

Lay out your expectations in very concrete ways that can be fulfilled; for example:

1. We would like to do a final food tasting between 1/15 and 1/22 so we can determine our menu. We would like our coordinator to attend.

2. We have questions about the floorplan/dj setup/etc....(whatever you need to nail down) and we would like to schedule a 1 hour meeting with our coordinator and the appropriate staff between 1/22-2/2.

3. The week before, we would like the name of our maitre d/banquet coordinator/bridal attendant/point person for that date.

4. If there are any certificates of insurance necessary from our vendors, final payments,etc, we would like to finalize that by 2/1/2012 so we can have that in place.

that should help, but I have two questions for you; why did you book them if they were this impossible? I can tell you that having an uncooperative venue staff takes all the fun out of a great place.

And where is your coordinator in this? She should be dealing with this crap.

Lay out your expectations in very concrete ways that can be fulfilled; for example:

1. We would like to do a final food tasting between 1/15 and 1/22 so we can determine our menu. We would like our coordinator to attend.

2. We have questions about the floorplan/dj setup/etc....(whatever you need to nail down) and we would like to schedule a 1 hour meeting with our coordinator and the appropriate staff between 1/22-2/2.

3. The week before, we would like the name of our maitre d/banquet coordinator/bridal attendant/point person for that date.

4. If there are any certificates of insurance necessary from our vendors, final payments,etc, we would like to finalize that by 2/1/2012 so we can have that in place.

that should help, but I have two questions for you; why did you book them if they were this impossible? I can tell you that having an uncooperative venue staff takes all the fun out of a great place.

And where is your coordinator in this? She should be dealing with this crap.

Yes go up there and speak to the manager about your situation and good luck.

@Katherine, KKCB and Celia: I would not book at a venue were people were rude to me before I paid. However, I will say that the venue is very conveniently located to the church where I will wed since most of my guests are not from the area. This is why I booked this venue. It was also within my budget. Again I would not have booked them no matter how convenient they were if I was treated badly from the beginning.

Thanks for the advice and the listening ear...everyone!

I hope you're able to get it worked out and someone at the venue will answer the questions that you have. I think it's bad business for them not to be returning your calls, etc.

Look over your contract. It could be quite possible that their lack of communication may be a breach of contract. Especially if their contract states a certain level of service will be provided.

Well said Celia!

Trust me, if you have any doubts, figure out a way to get out of the contract. I had lingering doubts about our DOC and was even going to fire her in June,3 months before our wedding, but I caved and kept her. I have regretted the decision since.

Good luck!

I would march my angry butt right up there(probably with the wedding planner) and tell them that you are not happy with the services. Threaten to right reviews everywhere you see fit about them being rude. I know I would. Plus, wedding planners are suppose to know how to handle situations and be forceful, so if you take the WP with you, I'm sure things wil work out in your favor.

I agree with what others have said you should go there in person and tell them that their staff has been rude and ignored you. Speak to them clearly and frankly but not emotionally. Let them know that this is not acceptable. Have a list of the things that you had previously contacted them about when you got no response and make them answer your questions.

If that doesn't work, then take a good look over your contract and see if there is anyway out of it. Good luck!