Need some feed back.... Have any experience with "kapturly"?

View Quoted Comment I just wanted to do a quick update for everyone on my experience.
Wedding was on 10/31/21 both my photographer and videographer were there almost an hour earlier than I needed them to be. They never met before and both worked amazing together. They blended right in with my family and friends. So 10/10 the professionals that were assigned to me did amazing.
Now after the wedding they send all their footage for kapturly to edit and send back about a week after the wedding I got an email that they received all footage from the vendors and they are working on edits. After about 30 days give or take they sent me my edited video and I got all of the raw unedited videos. Now the quality of the raw footage was just unbelievable and so amazing. However I was not impressed with their edit of the day. I they told me to pick 2 songs to use for the video and they had me send them a video to reference how I would like the edit to be. And watching the video it seems very rushed and thrown together. They forgot to include one of the grand entrance scenes and overall fell short of what my standard was. I was allowed to have 1 free re edit and I told them what I wanted changed and they sent me another one after about a week... it was still not much better. Now with the raw footage I was able to make my own version of what I wanted. But obviously I was paying them to do that and they did not meet my expectations. You can just tell they don't take the time or put much effort into making the videos "flawless". Even with the editing not being up to standard. I really do think we got the better deal overall. We got 2 amazing professionals with amazing skills and got to keep all of the raw footage for the price it would have cost us to higher ONE of them privately. I am still waiting on my wedding pictures to be delivered but I had engagement pictures done with the same photographer so I already know they will be beautiful and quality. So that is my honest review, I hope it helps you make a better decision for yourselves

Do not hire. It was the worst mistake of my wedding.

Kapturly ruined my wedding. AVOID AT ALL COSTS. I don't know where to start but here it goes:

-Videographer's camera was BACKWARDS for at least the first hour. He didn't say anything except for when his wife (photographer) was yelling at him for something. He clearly had no idea what he was doing.

-Photographer closed a door in my mother in laws face while taking groom room photos

-Photographer refused to give me a first look picture with my dad, even after insisting we would have time. "Too bad, you're not getting it"

-We were late for ceremony and reception because we are on "ish" time according to the photographer

-When my husband was trying to get photographer to hurry up, he was told to shut up (in front of the whole bridal party)

-Photographer set up a tripod right behind my mom at the reception and poked her repeatedly trying to get her to move

-We did not get half the family photos we wanted because photographer was taking too long and too busy complaining about everything

-We had to hold our OWN FLASH while she took photos at night

-The best part is 5 min before the ceremony the photographer started crying in my face and threatened to leave

-Photographer was rude to every wedding guest

-Insulted groom multiple times

I'm sure there's more but I just want to warn you guys. Peggy and Terry ruined our wedding. I contacted the company and they won't give us our money back because "they got the photos". They clearly don't care about customer service or making the bride and groom (the ones paying them) happy on the biggest day of their lives. It took "management" a week and a half to get back to me and say "sorry, but we took pictures and we're doing nothing else". Hiring kapturly was the biggest regret of our wedding and I will tell everyone I can so they don't make the same mistake as I did.;

View Quoted Comment This is horrible. I am so sorry, Allison. I wish there was something more we could do or say, but there simply isn’t. Thank you for sharing your experience with us.

View Quoted Comment A refund would be nice…

View Quoted Comment That’s the least they could do!

View Quoted Comment Any updates on this?

View Quoted Comment They contacted me and said “sorry you’re not getting your money back. They just sent the video which was not good. Still waiting on pictures. Please avoid at all costs.

View Quoted Comment That really sucks I'm so sorry!!! Had you met with the photographer and videographer before the day of or see any of their portfolios? Just wondering!!

My wedding is next month and I will totally give you guys an update but so far I have met both my videographer and photographer, they have checked in twice per text and/or email and gave me shot lists to look forward to. I also have both of their social media so I can see the work they are up to. Just an update!!

View Quoted Comment I had seen some of their stuff yes and it was pretty good. The main problem was their behavior and how they treated everyone at the wedding.

View Quoted Comment I hope they behave properly lol mine sure didn’t

View Quoted Comment Ahh ok that makes sense smh again I'm so sorry they were like that!

Moderators, please remove. This is an ad. Almost every poster is “just said yes.”

View Quoted Comment How is this an ad when we are all putting our honest opinions about our experiences good and bad. This "just said yes" thing doesn't seem to change no matter what we update my profile says married since October so maybe you should actually read the post before assuming because this has been really helpful for me and I'm sure to others who don't know much about this company

View Quoted Comment Exactly! I'm so sorry some of you had bad experiences but mine

Hasn't been bad 🤷🏽‍♀️

View Quoted Comment How were you able to get the refund back? Was this stated in your contract at the time?

View Quoted Comment The "Just Said Yes" changes based on how many times you post in the community. Every time you post a discussion, share a photo, add comments on a discussion, etc, you earn points. Depending on how many points you earned, you have a forum ranking. It has nothing to do with when your wedding date is. The "Just Said Yes" ranking usually indicates newer members or members who do not post/comment often. Here is a link to a discussion that explains each of the rankings.


https://www.weddingwire.com/wedding-forums/how-to-earn-points-in-the-community/87712a27382cb243.html

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Assuming that these uploads are exactly the way the photographer took them, I personally feel that the photographer should have paid more attention to detail. Being a photographer myself, I was fortunate enough to learn the ropes 'before' the digital age, Many photographers today are spoiled by software and technology and tend to just point, shoot, and dress it up later. Unfortunately, some things can't be fixed, even in the digital age, and many people can tell if you don't have a real eye for photography. Before digital, depth, and perception were very crucial because there was no 'photoshop' so you had to get it right or take several shots and hopefully have enough pictures available to pick the best one.

There was also a cropping protocol to adhere to and it began with the initial shot. Having said that, In my opinion, the first photo shown here is too wide and off-center. The idea is to capture and celebrate the union of the couple and not so much the surrounding trees. Again, if this is the original shot, I think it should have been slightly closer to avoid all the wasted space above their heads and the excessive surrounding greenery. Sometimes less is more.

The second photo is a little better, and if the goal here was to capture the reflection of the couple in the water, mission accomplished. I don't know if I personally care so much for the chosen area where the picture was taken. To me, it looks somewhat rocky, and not really a place that you want to be walking around barefoot. If this particular location has special significance for the couple then that's fine. Nature is nature. Maybe as an editor, I'm a bit analytical, but if this exact spot was chosen by the photographer, something about the area where they are kind of bugs me just a little.

The third shot to me has cropping issues written all over it.

Again if these are the original pictures, right out the gate I'm wondering why did the photographer cut off the top of the gentleman's head. A few inches back with a slight camera angle upward would have taken care of that. A cut-off head can't be brought back unless Photoshop has something that I don't know about. The next crop in question is, where is the gentleman's arm? By it being cut off from the shot, it gives off an awkward appearance here. Just the mere fact that it is in the position that it's in, another flaw is noticeable. The collar position of the shirt not being against the gentleman's neck, therefore exposing the shirt's collar tag and giving off a somewhat slouchy perception.

I can't stress enough how important a photographer's role should be in capturing the 'perfect' shot to represent and preserve a moment in time. After all, these photos are something that the client wants to look back at years from now and cherish. So this means that a 'professional' photographer has to make visual adjustments, lighting decisions, subtle position changes, and even attention to details in the clothing and letting the client know how some photos are going to look if certain adjustments are not made.

In that last shot, I personally would have had the gentleman bring his arm down lower in order to relax the shirt, and make the collar neater. Even bringing his hand up to touch her hand lovingly could have added to the feeling of 'closeness' in this picture. In this shot, it almost looks like something or someone is pulling him by the arm. Making the arm adjustment would have also helped tremendously in masking the obvious wrinkles in the gentleman's nice shirt.

I feel that all of these subtle things serve to make for better photoshoots. After all, the phrase "A picture is worth a thousand words" should be the code that every photographer lives by. So if these pictures are any indication of the kind of photographers that are hired through this company, I suggest that future potential clients demand only one of the best that they have to offer and also suggest that you see examples of their work first. This is of course assuming that you want your lasting memories to be of high-quality standards.

No disrespect but I could have easily taken the same pictures with a camera phone and provided equal or slightly better results

I understand that these are from an engagement photoshoot, and again if I seem too critical in my thinking, forgive me. If the couple is satisfied with their results then that's all that matters. It just goes with the territory of years of having to pinpoint areas of improvement.

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Other than the previous comments made on your engagement photos, it would be nice to see how some of your wedding photos looked if you could share as well. Thanks