Need some feed back.... Have any experience with "kapturly"?

View Quoted Comment Hi! How was your experience? I am in the DMV area and was hoping its a better experience since there are lots of talented photographers in the area!

Wedding 8/5/23
Please beware of this company!! I'm so upset at myself for letting them talk me into using their services for my wedding. They have been HORRIBLE from the beginning, I used them for my engagement photo shoot the photographer herself was wonderful, the weather conditions were rough but we were about to complete the shoot, the photographers don't do their own edits Kapturly does, my husband and I were in all black the rain drops showed up as white spots all over our clothes, I expressed on multiple occasions to Kapturly that my photos needed to be photo shopped to remove the white spots, I was told because I was using an android that's why the spots were there, I had to outsource the edits and low and behold they were able to remove the spots, I went back and forth with Kapturly until Kristen agreed to refund me for the engagement shoot, I requested to be fully refunded so I could go elsewhere because it was obvious that Kapturly couldn't handle the job, they refused they told me that they would come through and I wouldn't be disappointed, I had anxiety leading up to the day, Kapturly double booked 2 videographer for my wedding, Larry Sosa contacted me regarding info for my wedding day, I informed him that I had a team and he must've been booked by mistake, he then got very spicy with me, I asked him to stop messaging he continued, I told him that he was now harassing me, I reached out to Kapturly and told them to have him to stop messaging me, my husband eventually had a conversation with him and he threatened to come to my wedding to cause a scene UNBELIEVABLE!! I once again asked Kapturly for a full refund, and they refused, yet again saying that I won't be disappointed! WRONG WRONG WRONG, my video is HORRIBLE music was put over scenes that it should've have been, my Bridesmaids did a dance performance they edited it in slow motion and put music over it, they used our vows to create a voice over that they used over footage that didn't make sense, I could go on and on I ordered the drone but didn't have a single overhead ariel shot! My anxiety has been so bad, im so embarrassed to show my photos and videos. We had a lot of shots missing, PLEASE BEWARE!

By far the WORST customer service and communication I have ever experienced. As soon as we put down our deposit, it was nearly impossible to get a hold of ANYONE for several days at a time. They arrange a "discovery shoot" that is supposed to be an opportunity to meet 2-3 photographers and then you select your favorite. On the day of our shoot, we only were able to contact ONE of the three. The second photographer had to reschedule at a different location and was late to the shoot, and the third never got back to us.

Given the fair prices, I honestly went into this expecting mediocrity. This company truly cannot even meet that expectation. Overall, the entire experience was HORRIBLE and I could not even say the pictures turned out "okay."

Save yourself the stress and just go with an independent photographer. The people who work for this company are solely in it for the sales and money - once you sign a contact they do not care whatsoever.