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Anne-Marie
Just Said Yes October 2022

Need feedback on an exprience I'm dealing with a venue!!!

Anne-Marie, on April 1, 2021 at 3:22 PM Posted in Planning 1 16

Hello lovely brides and brides to be!


I am currently in the process of getting a venue planned out. Our wedding date is set for October 22,2022 as of right now it seems we have all the time in the world. But in reality it's coming up on us fast lol Anyways we went and looked at venue back in Decdember of 2020 and at the time with covid being so new and everyone having to shut down our venue we wanted was actually looking like they were going to close down permenatly. As of today (April 1, 2021) they are back up and going which is great news for them as a bussiness. Unfortunatley I am having second thoughts on going through with this venue. And that is because the lady who is in charge of event planning is horrible with being in contact with us. When we first ever reached out it took my partner 5 emails to even hear back from her. Now it took us a phone call, a voicemail, and 2 emails to get a hold of her. Once in contact with her it has taken her multiple days for her to respond back to us about appointments to meet up and discuss following through with booking this venue. The day we had planned she just didn't respond. We tried scheduling another day after she told us she was free the rest of the week only for her to respond with "oh no I can't do that day. I'm busy." So now we are scheduled for the following day with her. The last email we sent to her we asked if the date we want will even be available because if not it will just be a waste of all out time.

Another side note the reason I am so set on getting our venue picked out is because I have a feeling with vaccines coming out and covid somewhat calming down that a lot of women/men will be planning a 2022 wedding and I want to make sure I have my date saved. Also sorry for all the rambling this is my first forum!!


Now my question for you guys is at this point with her being so hard to stay in touch with and having such horrible communication problems already should I even bother with dealing with place as a venue. I feel like it's very unproffesional and it's very frustrating when it takes her about 3 to 4 days to get an actual response. When we go to book this place we have to put down half of the total as a deposit. Another thing I am worried about is spending all this money as a downpayment just to deal with someone who won't respond ina timely manner.


I would love feedback and opionons on how to deal with a sitation like this. Thank you all in advance.


Anne-Marie a stressed 2022 bride to be.

16 Comments

Latest activity by Kari, on April 2, 2021 at 9:13 AM
  • Stacey
    Super May 2021
    Stacey ·
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    There was a venue I loved...it was top of my list and I was so excited to reach out and set up a tour and find out more specific around cost, etc. I was sure it was the one. But their coordinator was so difficult to work with - even to just get basic information at the beginning! She was terrible over email, and I thought, no matter how much I love the venue, can I struggle with these communication issues for another 16 months? I ultimately told myself No, and we moved on and found another venue we love and their coordinator is fantastic. So you just have to decide worst case, can tolerate another 18 months of communication issues? Everyone will answer that question differently if they feel the venue is worth it, but you are doing the right thing by giving it a lot of thought now!

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  • Allison
    Devoted April 2021
    Allison ·
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    Unless you REALLY love this venue and can't imagine getting married anywhere else, I wouldn't book there. While this woman might not be the one you're in contact with throughout the process, I wouldn't take that chance. And the last thing you want is to be chasing someone down when you have questions or need to supply information. I'd cut your losses and look elsewhere. Weddings are too expensive to worry about poor communication.

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  • Lisa
    Rockstar July 2022
    Lisa ·
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    Have you already paid the deposit? If not, personally, I would run the other direction! Bad communication is a dealbreaker for me, as it can lead to a lot of stress and headaches down the road. It's certainly unprofessional on their part and makes planning a lot more difficult for you. If you haven't paid anything on this venue yet, I would find a different one, who will actually respond in a timely manner. You shouldn't have to beg a venue to get them to want your business, and there are many other venues out there who will be a lot better to communicate with. They should be trying to earn your business, not making you chase them down to do their jobs.
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  • MK
    Expert September 2021
    MK ·
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    I don't blame you for wanting to find another venue at all! It's so important to have good contact and communication with all of your vendors. And you're so right about things likely booking out soon - we got engaged last September, and we chose one of the very last dates available at our venue this year; they told us "covid brides" were hurrying to set a new date after having to postpone, so it's competitive!

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  • Anne-Marie
    Just Said Yes October 2022
    Anne-Marie ·
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    Exactly! I feel it's very competitive right now, which makes so much sense. The hardest part for us is where we live we have about 5(maybe) venues. And with the style I'm going for none of the others one fit our theme. Might have to start looking out of the area 😪
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  • L
    Lisa ·
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    How a person chooses to communicate speaks volumes of how they do anything. Ignoring a message or not responding in an appropriate timeframe sends a very clear message as well. She is in a paid position to be this venue’s first impression. It is a very important job just given that; and then she is also responsible for communicating your wants and needs to those she works with to ensure that your life’s milestone day goes off without a hitch.
    Also, typically 2/3 of a couple’s budget is put towards the reception. She is responsible for facilitating how a large sum of your money is spent.
    If she is this difficult to communicate with now, during “the slow wedding season”, imagine how difficult she will be getting a hold of during peak wedding season/during your time crunch.


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  • Michelle
    Rockstar December 2022
    Michelle ·
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    Look elsewhere on eventective.com. No vendor or venue should be that difficult to get ahold of.

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  • T
    Devoted August 2020
    Tina ·
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    I was looking at several venues. One was real nice, but when we went there we had to wait in the lobby for the lady when there was another party there so they looked at us funny I’m like ready to leave and she comes out saying that it’s going over and I’m like we had a time and everything that’s not fair to waste our time. Took us in a room and talk to us few minutes maybe I walked right out. I picked another venue lady was nice but it was nice on inside not outside. Finally found the one I have now. Lady is on point nice and everything.


    If you didn’t book and deposit money go looking elsewhere they should be there to help you not stress you. That’s honestly a big red flag for me.
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  • E
    Savvy November 2021
    Erica ·
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    I personally would go somewhere else. Good communication is super important. Especially when you’re planning and just might have a quick question to make a decision for the big day. I couldn’t handle that stress of not getting back in a timely manner.
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  • M
    Dedicated October 2021
    Michelle ·
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    I love how you said it - you shouldn’t have to beg a venue to get your business. My dad always tells me that he never forces his money on any business 🙂
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  • Jennifer
    Savvy August 2021
    Jennifer ·
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    Customer service is extremely important, and I had a few places that I passed over because of lack of communication. How much do you love the venue? If you can’t imagine doing it somewhere else, I would have a conversation about your expectations and whether or not they can accommodate. It’s also important to note that this field has a high turnover rate, and it’s very possible the person you talk with now, may not be the person you end up dealing with anyway. But if they can’t be bothered to respond now.... during the slow part of wedding season then what will it be like when they are busy?!
    Good luck!
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  • P
    Devoted April 2023
    Peyton ·
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    I would run away quickly and not look back. I think you can now understand why they were possibly going to shut their doors permanently. No venue is worth this amount of stress. You are waving your money in their faces and they don’t seem to care. There has to be something better out there!

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  • Jeanie
    Super February 2020
    Jeanie ·
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    Either they don’t care to have your business or they are super unorganized. Either one is a bad thing when it comes to your wedding. If it’s this stressful just trying to check the place out, imagine what it would be like to go through the same hurdles when it’s a month before your wedding. That’s not a stress level I would willingly put myself in.
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  • A
    Devoted May 2021
    Ally ·
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    Definitely do not go with this venue. 18 months is a longggg time to be dealing with bad communication from a venue, which will probably be your most expensive wedding planning purchase. Good communication from your venue is so important, especially given the situation with Covid and ever changing restrictions
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  • Victoria
    Beginner June 2022
    Victoria ·
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    I had a similar experience when trying to book our venue. The event coordinator was a nightmare and took weeks and a dozen attempts to reach her to call me back. We decided not to go with the venue but I couldn’t get it out of my head, I called the venue directly and low and behold she was fired! I expressed my concerns to the venue manager and she was mortified about it. I still couldn’t get the venue out of my head, so we met with the new coordinator and she is such a dream! We did end up booking the venue. If you absolutely love this place, try talking to a higher up. Just make sure to clearly outline your expectations for communication, and ask to work with someone else if you have to.
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  • Kari
    Master May 2020
    Kari ·
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    Do not waste your time on a beautiful venue with terrible customer service. It will stress you out to no end and complicate the rest of your planning.

    There is a venue in our town that had amazing reviews until a few years ago, when they hired a new events coordinator. All of the reviews now are pretty much horror stories from couples whose day was nearly ruined by the rudeness and incompetence that woman.

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