I'm in need of some advice of how to approach our photography company - we got our professional photos back a few weeks ago, and for the most part, they are beautiful. There are definitely some great shots, however there are a few things that are bothering me. There are only 3 pictures of my mom and I, two pictures of my immediate family (mom, dad, brother and I) and one shot of me and my brother. I remember taking photos with just my mom and dad and also with my husband and the four of us, but there are none in the album. Luckily, my dad and I did a first look and there are photos of us walking down the aisle, which are great because there were only 5 of our dance together and none of them are good (lighting is off, bad angles, etc.). There are no other pictures of my parents throughout the night. There are also only two photos of my husband and I looking directly at the camera. These are out of a little over 800 photos. My husband and I definitely posted for more just normal photos straight on, so it seems crazy to me that only two would make it in the album. There are a bunch of photos that are clearly staged or cheesy, which I specifically told them I didn't want (in multiple phone calls with the company and a questionnaire that we filled out prior to the wedding). In our last call with the company, after the questionnaire that was filled out, it was clear that they had not read it and gave us a speech on "this is what we typically do", which we had heard before and in each call, told them the specifics of what we wanted. They also talked us out of getting a second shooter (it would have been a third of the price we paid for photography) and felt that they were a bit dishonest about a few things (i.e. when we asked if we could add an extra hour of photography, they required an extra hour of videography, stating that the team and equipment traveled together. This was not true. The videographers had never met the photographer and they traveled separately).
We hired the same company for videography, and they are still in the process of editing our video, so we're wary of saying anything that would insult them, but I'm hoping to find a cordial, sensitive way to ask them if they have any more of the photos we were hoping to get. I am concerned that they are just going to give us the run around again or try to get us to pay them more for additional editing, etc. I have no issue with seeing unedited pictures and definitely am not asking for a lot more - just hoping to see a handful of the pictures that they did not choose to include in the album. I'm just really disappointed that I have so few pictures with my family on my wedding day and in hindsight I would have had a bridesmaid or family member make sure they got some with their phones.
Has anyone dealt with this or something similar? Any ideas on how to approach them?
