Kay jewelers

Buzzfeed article about 8 brides and their issues with Kay's. Pretty horrible.

https://www.buzzfeed.com/stephaniemcneal/every-miss-begins-with-kay?utm_term=.oiogZWnYw#.xex1bMRvq

Both my engagement ring and wedding band are from Kays. Can't comment on the wedding band as I haven't given it to them yet to send out to separate them (it's a diamond enhancer) and size it and match up with the engagement ring...

I've worn my engagement ring for a a year and a half now with no problems with any stones. Annoying that you have to send the rings out for 2 weeks if you need them resized (other jewelry places I know of have days where Jeweler is there and can properly do it within an hour or two)

So far so good for now...hopefully will have no issues when I send out my engagement ring and wedding band.

Jareds owns Kay's and all of Kay's repairs are sent to jareds. Or that's what we were told. My rings are from jareds and I have not had any issues.

In my opinion you should never buy from big stores. They make things in mass, while on ring with be perfect for year another will fall apart. It dosnt matter how much you spend there it just depend on your luck. My engagement ring, both wedding bands where bought online (ebay) and we save a lot of money (not getting a big name attached to it drops the price a lot), all three are exactly as advertised and been appraised for as good and in case of my engagement ring better.

I encourage you to look at etsy and ebay!

About 80% of my jewelry has come from Kay's and I've had no issues

Kay and Jared are part of Sterling Jewelers. Zales is part of Zale Corporation. Both are owned by Signet Jewelers. They operate as separate entities. I worked for Zale Corporation when I merger happened two years ago.

Every chain will have issues, and each store will have a different level of service when dealing with those issues. If you don't like the service you're getting, try a different store or try calling corporate customer service. If there's a recurring issue with your jewelry (regardless of cost), contact corporate customer service. 99 times out of 100, they will make it right. Especially if you speak to them rationally and respectfully. They don't want to lose customers.

Sorry to hear about your rings FH steered clear of chain jewelry stores because of their bad reputation. I hope you get it figured out and can have a lovely ring again soon!

Wow I'm sorry to hear this from all of you. FH got my e ring from a small privately owned jeweler and even with all the daily wear at work (I'm a microbiologist and I use my hands a lot lol) my ring is still in perfect shape. I got my wedding band off of etsy and it is ok too though I haven't worn it yet!

There are all sorts of people who have had problems.

I have a little nugget synthetic sapphire from there as my travel ring. And it's great.i love it.

Every piece of jewelry my ex bought me from Kay's had to have stones fixed or tightened because it was loose. A ring he got me the stone fell out the day he gave it to me. In hindsight that was probably a little prophetic about our relationship!

FH went to a local Jeweler and designed my ring. Hand picked my diamonds and all. I've had it on for almost 2 1/2 years and have only taken it off a few times. Never had a problem. If a ring is made properly there shouldn't be a problem.

After you get it, I'd take it to get inspected by another jeweler to make sure he got the quality he paid for.

I read this last night I was thinking everything is fine on my ring. Today at work I looked down and noticed my amethyst Stone was missing. So frustrated

Hippod: My e/wedding ring from Kay's I got on our wedding day, surprise from H. I have already lost 2 diamonds in the halo. 1 in Feb and 1 just the other day, I have to take in this week. And it takes 2-3 weeks to replace. I hope I don't run into them "losing" or "misplacing" it, I love it.

Yikes! Kay's is getting so much bad publicity lately! The issue with the chains is they need SO many pieces manufactured, the quality of the actual ring (forget the stones) is compromised. I know a lot of people say "gold is gold", but HOW that gold is cast into a finished piece is SUPER important, and it's a factor the chains just don't take into consideration like independent stores do. You also have to remember at the chains, you're dealing with sales people, not jewelers. Sorry for your troubles!

Jared's,Kay's, zales, marks and Morgan. They are all ran by sterling. My fh got my ring from Jared w multiple problems before we got Leo to send us a ring

FH band is from Kay's, it did take what seemed like forever for his ring to come in. My e-ring is from Zales, and I've had it for about 6 months (just got inspected) so far no issues. I had my e-ring sized twice (weight gain, than loss).