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Just Said Yes November 2023

Crate and Barrel Registry Issues - Thank You Manager Sucks!

Ellie, on August 15, 2023 at 10:42 AM Posted in Etiquette and Advice 0 2

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Hey! Has anyone else had issues with receiving gifts from your Crate and Barrel registry where you have no idea who it’s from?

We’ve received 5 gifts from our CB registry so far. Only 1 has been included in the “thank you manager.” Whatever they say when someone is placing an order must be discouraging them from opting into that!!
Of the 4 gifts we’ve received with no sender name in the thank you manager, 3 have had notes on the gift receipt indicating who it’s from. However, there is one package we just got yesterday worth over $120 where we don’t know who it’s from

they left a very sweet note but no name, even though it sounds like they think we know who they are.
Customer service chat agent said they can’t give me the person’s name on the billing address since they didn’t opt-in to the thank you manager. That’s infuriating.
Has anyone else experienced this? How did you track down and figure out who it is?

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2 Comments

Latest activity by Ellie, on August 15, 2023 at 12:10 PM

Super September 2023
Kimberly · on August 15, 2023 at 11:56 AM
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So it can be super awkward/possibly perceived as passive aggressive when you’re not even trying to be to ask people to reveal themselves after the fact (because it can look like you’re poking people who haven’t gifted). But it sounds like you’re still early in people heading to your registry, so maybe preemptive messaging would work here. So I would probably have parents/maid of honor/best man shoot out an email to your invited guests that just says “just fyi, the store has not been recording names, so if you opt to give a gift to the couple, please make sure to include your name in the message. And if you’ve already purchased this gift, the couple is super appreciative. If you could let me know you are so I can pass along to them who they can thank.” Something along those lines so the messaging about gifts is coming from someone other than you. And if you have a website with your registry info, I would also add there something like “let us know you are in the message so we can thank you properly and think of you during future uses!”
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Just Said Yes November 2023
Ellie · on August 15, 2023 at 12:10 PM
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Thank you for sympathizing and the ideas! I just added a note on our wedding website above the registry last night similar to what you said!! Hoping that prevents it from happening again if people will leave their name in the gift message.

I have some suspicion of who it’s from based on the note itself and have messaged 2 friends asking if they sent us a “package” and explaining that there’s a note that made me think it could be from them. But beyond these 2 friends I won’t be messaging anyone else. Agreed, it feels so awkward!!
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