Don Basch Jewelers Reviews

Reviews

• Tara L. Sent on 09/17/2019
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Professional and Patient

  DB is where my FH got my engagement ring. I’ve gone back several times for cleaning, questions, resizing, and to look at wedding bands. They were nothing but kind and patient with my many questions every time! Highly recommend

  DB is where my FH got my engagement ring. I’ve gone back several times for cleaning, questions, resizing, and to look at wedding bands. They were nothing but kind and patient with my many questions every time! Highly recommend
• Samantha Sent on 11/07/2019
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Amazing company

  We live nearby and stop in often. They always welcome us with a smile! Super responsive to all forms of contact! I LOVE my rings and necklace from Don Basch!

  We live nearby and stop in often. They always welcome us with a smile! Super responsive to all forms of contact! I LOVE my rings and necklace from Don Basch!
• Christen Sent on 11/09/2008
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Wonderful place, very professional and very willing to accomodate. Both my engagment ring and wedding band were custom made by them and they did exactly what I wanted and when the band wasn't exactly what I pictured they redid it and had it to me within the week!

  Wonderful place, very professional and very willing to accomodate. Both my engagment ring and wedding band were custom made by them and they did exactly what I wanted and when the band wasn't exactly what I pictured they redid it and had it to me within the week!
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• Chris J. Sent on 07/11/2011
  4.9 out of 5 rating

  4.9
  • Quality of service
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
  • Value
    4.5 out of 5 rating
    4.5
  • Flexibility
    5.0 out of 5 rating
    5.0

  This is a family owned jewelry store with great family values. Its a great feeling to walk into a place of business and they know by name and make a genuine effort to get to know you. My parents have upgraded their rings with them many years ago and their quality is outstanding. They do custom work right their in the store, and even sized my husbands ring while we waitied. They are expensive, but the standards of quality they uphold along with the re-assurance of thier in store capabiites made me feel a lot better about our decision to go with them and not a retail chain. I highly reccommend Don Bash Jewelers in Macedonia, OH!

  This is a family owned jewelry store with great family values. Its a great feeling to walk into a place of business and they know by name and make a genuine effort to get to know you. My parents have upgraded their rings with them many years ago and their quality is outstanding. They do custom work right their in the store, and even sized my husbands ring while we waitied. They are expensive, but the standards of quality they uphold along with the re-assurance of thier in store capabiites made me feel a lot better about our decision to go with them and not a retail chain. I highly reccommend Don Bash Jewelers in Macedonia, OH!
• Andrew J. Sent on 12/04/2019
  4.6 out of 5 rating

  4.6
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    4.0 out of 5 rating
    4.0
  • Professionalism
    4.0 out of 5 rating
    4.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Helped us to Create our Perfect Ring!

  Don Basch was recommended to me by friends while I was attending their wedding. They had a custom engagement ring made, and they loved it. I live very out of state, so I was skeptical of the logistics, but while I was in town I stopped by the Medina location. The staff was super friendly and helped walk me through the custom engagement ring process. We looked at diamonds, they explained grading scales, it was a fun and exciting experience, not stressful at all. We decided on some stones and a custom design, and they even gave me a few days to think it over. Within a week of deciding to move forward, they emailed me a first draft of the ring. Because most of our communications were by email, the process may have taken a little longer than average, but the design staff was patient with me and always willing to take a phone call if I preferred that to an email. They also took lots of pictures and video to make sure I was comfortable with how the finished ring looked. Once it was complete, they over-nighted the finished ring (along with some chocolates) and I was able to surprise my fiance while we were taking holiday photos. She loves her ring, she can't stop staring at it. It came out just the way we wanted, and it's truly our ring because it's one of a kind. I'm a somewhat difficult customer and I walked away from this feeling very happy with the way things turned out. I would absolutely recommend contacting Don Basch, whether you live in the Cleveland area or a few time zones away.

  Don Basch was recommended to me by friends while I was attending their wedding. They had a custom engagement ring made, and they loved it. I live very out of state, so I was skeptical of the logistics, but while I was in town I stopped by the Medina location. The staff was super friendly and helped walk me through the custom engagement ring process. We looked at diamonds, they explained grading scales, it was a fun and exciting experience, not stressful at all. We decided on some stones and a custom design, and they even gave me a few days to think it over. Within a week of deciding to move forward, they emailed me a first draft of the ring. Because most of our communications were by email, the process may have taken a little longer than average, but the design staff was patient with me and always willing to take a phone call if I preferred that to an email. They also took lots of pictures and video to make sure I was comfortable with how the finished ring looked. Once it was complete, they over-nighted the finished ring (along with some chocolates) and I was able to surprise my fiance while we were taking holiday photos. She loves her ring, she can't stop staring at it. It came out just the way we wanted, and it's truly our ring because it's one of a kind. I'm a somewhat difficult customer and I walked away from this feeling very happy with the way things turned out. I would absolutely recommend contacting Don Basch, whether you live in the Cleveland area or a few time zones away.