Brooke was great!! We had gone to several jewelers that day & we pretty much over the whole thing before we walked into the store. She was very nice & also very honest (nice thing when you are spending that much money at once!) She gave us a bit of an education & we went home with a ring that day! Well almost .. it was a Friday & the ring needed to be sized down. We picked it up on Monday. Overall ... we had a great experience!!