We got there right when it opened and felt special right away! Our girl Eliza pulled my perfect dress and the experience was great. Great vibes from every employee, they seem to genuinely LOVE their jobs. I tried on so many and ended up getting one that I never would've picked to try on! Private rooms and my sister helped me change every time which was a special experience. They give you space but step in right away when you need help or advice.

My mom and I came to look at dresses for the first time back in April 2023! I was blown away by the amazing customer service at New York Bride & Groom of Raleigh, and was even more surprised that I found THE DRESS after only a few hours of trying things on! The alterations process also went very smoothly, and I am so grateful that this is a service NYBG offers in-house! We did have an issue with the veil I ordered - whether due to miscommunication or an error in ordering, I received the veil I wanted but in a shorter length! As soon as I noticed, NYBG wasted no time ordering me the longer veil I originally requested at no additional charge. I was so impressed by how they handled the situation and that they were able to order the correct veil in such a short time frame. Thank to NYBG Raleigh for helping me find my dream dress (and veil!). I felt so beautiful on my wedding day this past March and have you all to thank for it.

Love at first dress! Fantastic staff. Very helpful!