This jeweler, specifically Kenneth Begin of New England Jewelry is a very rude man who does poor quality jewelry. He is kind and helpful at first and then if you encounter problems, he will treat you in a very condescending and nasty manner. He is unethical and untrustworthy, no sense of customer service, remorse, or class.
It was clear he was only interested in closing the deal.
The process of getting my ring was simple and smooth. The day I put it on for the first time the setting bent and a diamond fell out….
We brought the ring back to have it repaired and he returned it not fixed. It was very sloppy work -the setting was still crooked. We brought it back again and when I told him I was concerned about wearing the ring he yelled at me and asked me if I wanted to be part of the problem or the solution, treating me and my fiancé like we were children. He also told me I was too rough with the ring, I had only worn it for hours…to this day I have only worn the ring for about a month total and I’ve been engaged for 8. This went on for several months, he would never fix it he would re-bend it and it would be worse each time.
This ring was brought back to him 4 times at this point, and each time we were there he would not speak to us until all the other customers had left the store….. He never properly fixed it in the beginning and the setting was more bent and more crooked each time he returned it plus I lost a diamond day 1! He continuously contradicted himself, tried to charge us to fix his poor quality. One time he changed the entire integrity of the ring so we had to have him change it back, then all the prongs were uneven , the setting was not straight and I have now lost two diamonds. We brought it to a new jeweler who said the ring setting was a lemon and it looked like it had been worn for 30 years with cracks in the metal!
We brought it back to New England jewelry and he (being nasty as usual) said he would send it out but that we should bring in a metal expert to prove it was a bad setting.…. About 6 weeks later after calling repeatedly he was finally “in the office” and said it was ready. He never sent it out…. He changed my whole design and it was unbelievably sloppy work. Sharp pieces of metal were sticking out in the band, it looked like he stuck the baguettes in a glob of metal, everything was crooked…. He then threw the ring at my fiancée when he wasn’t happy with the work and said he wasn’t touching it again. I have never seen a professional treat customers this disrespectfully or had a piece of jewelry put together so poorly. We are seeking legal action and filing with the BBB. I would never recommend this jeweler to anyone. I am getting married in 2 weeks and most likely won’t have my ring.
