Lex's Of Carytown

3020 W. Cary Street, Richmond, VA 23221 Map · Phone number
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  • Reviews 3
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About Lex's Of Carytown

Lex's of Carytown has been selected year after year as the best place to purchase formal wear in Richmond. We are proud to have an inventory of over 3,000 gowns in stock. With bridesmaid and MOB dresses starting under $200, why go elsewhere? At Lex's of Carytown, we want to help the bride ensure that her bridal party is perfection. Not only do we have the best selection of bridal party dresses, we also have a large selection of jewelry, shoes and more! Don't want to fight the weekend traffic? Call and make a weekday appointment with your party. We would love to help you!

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3 Reviews for Lex's Of Carytown

Recommended by 71% of couples


3.5 out of 5.0
  • Quality of service 3.5
  • Professionalism 3.5
  • Flexibility 3.7
  • Value 3.7
  • Average response time 3.3
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  • K

    katherine · Married on 09/15/2016

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    I am extremely impressed with the customer service at Lex's of Carytown!! They have been a complete joy to work with and I will gladly recommend them to all of our friends. I was shopping for a MOB dress, and Gigi was outstanding and continues to followup with me. As a business owner myself, this is extraordinary to see customer service at this level! :)

  • C

    Courtland · Getting married on 12/14/2018

    4.8
    • Quality of service:
      5.0
    • Responsiveness:
      4.5
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    I went here to find a wedding dress. And I did just that. I had been to David's bridal and bliss bridal and a few other dress shops but wasn't loving anything. I found a very small rack to the left in the window right as you walk in and fell in love with two dresses. One was mermaid and the other was ball gown. I love ball gowns. But didn't know why my heart chose the mermaid. So I go in with about four/five dresses and that's all I was going to try on for that appointment (again small selection for brides). I try on the first dress I fell in love with (the mermaid) I loved the top but hated the bottom. Trued on the second dress and was in awe. I'd never felt that way over a dress and was feeling like I ever would. I look at the tags from dress #1 and #2 and they were from the Disney Princess Collection. I LOVE DISNEY PRINCESS'S. If I never pulled that first mermaid dress then I wouldn't have seen the Disney ball gown and I believe it was meant to be.

    The staff:
    I had a young lady helping me try on my dresses she asked me if I was wearing heels for my wedding and what size. She was the first person in any and all appointments to offer heels. I tried them on with my dresses and could really picture everything. She waited outside of the dressing room to zip me up or help with the corset backs. I had four other girls there and all I could hear was talking and giggling with the staff and each other.

    I ended up buying my wedding dress there even though I wasn't fully in the mind set of buying a dress
    TBH I thought that appointment was just going to be me trying on a dress with vertical lines on the torso to see if I liked it and if I did I was going to purchase a dress online off of cocomelody.com but I went in and fell in love.

    Wasn't my intention but I would not take it back.
    I love it

  • M

    Mikenna · Married on 05/19/2017

    0.6
    • Quality of service:
      0.5
    • Responsiveness:
      0.5
    • Value:
      1.0
    • Flexibility:
      1.0
    • Professionalism:
      0.5

    I went with my sister to pick out her senior prom dress yesterday. My sister has purchased 3-4 dresses here over the last couple years, however this was my first experience here. Not only was the selection underwhelming but I was truly shocked by how many dresses were stained, missing eye hooks, had broken beading, or broken zippers. The employees on duty made sure to wait outside the dressing room to zip the dresses up as we tried them on, but other than that seemed to be overwhelmingly concerned with what was on their cell phones and generally inattentive.The real kicker with this experience is that I am 7, almost 8 months pregnant. Standing around waiting for a 17 year old girl to try on prom dresses can take some time, and this baby was really toying with my bladder. I asked the store employee if I could use their restroom, to which she responded that the bathroom is only for employees but informed me I was welcome to walk (yeah, right....more like waddle) to another establishment in carytown that serves food and use their restroom. I can understand not having a bathroom for customers, but when you you are charging hundreds of dollars and have a paying pregnant customer, I would have expected some common courtesy. I will not be returning to lex's and will not refer my friends and family there.

Awards

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Lex's Of Carytown FAQ

  • Who do you provide services for? Bridesmaids, Mother of the Bride
  • Which of the following items do you offer? Bridal Belts, Formal Gowns, Jewelry, Plus Size Gowns, Shoes, Undergarments
  • What is your return policy? Final Sales

Map

  • 3020 W. Cary Street Richmond, VA 23221 See on map
    8043555425 (Phone number)

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