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Reviews of Fashion Center Alterations

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User2652608 Sent on 04/13/2016
5 out of 5 rating
Mae is a delight! She makes you feel at ease, even when you don't know the answers to the questions she asks. Total value for the services provided - my dress was WAY too long, and it had to be shortened, and the hem honestly looks like it was never adjusted in the first place. Very personalized service, and really quick turnaround too. Even though I spent a collective ~45 minutes with her, she's very warm and welcoming and makes you feel very comfortable and like part of the family.
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Mercedes Sent on 05/29/2021
1 out of 5 rating

Don’t bring lace wedding gowns

If you’re looking to get a lace wedding dress hemmed, just keep on looking. I came in with my wedding dress and as soon as I unzipped the garment bag the lady said it was “impossible” to hem my lace wedding gown and that “no one can do that.” In reality, she just doesn’t have the skill to do so, and instead of being straightforward with that, she had the audacity to tell me I should go return or exchange my wedding dress! Like.....lace wedding dresses can be hemmed, or else people wouldn’t buy them. Better off going to David’s Bridal or Techy’s which is just 5 minutes down the road.
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095093Ee3A9F305Ae43A1035E607345Ba9D4B2D0 Sent on 08/15/2019
1 out of 5 rating

BEWARE! Rips dress every time and very unprofessional and aggressive

I have come here twice and if I could give it 0 stars I would. If you are looking for a professional experience and for your dresses not to get ruined DO NOT COME HERE. I have never written a bad review in my life but I really don’t think this place cares about making sure they take care of your bridesmaid dress. The first dress I had she forgot to write down the instructions so I had to keep coming in 3 times. I was obviously stressed as it was getting close to the wedding date, which made the owner super condescending and rude towards me. To make it all worse the strap broke BROKE OFF during the reception, but I still let it go and went back again because of how close it was to my house.

Second time, same unpleasant uncomfortable experience. She Jeeps telling me I’m not standing right, making weird comments on my appearance and get in another haggle war. I come in and the dress looks great but there is a small rip in the front. Could have been me, could have been her but I didn’t care just wanted it fixed. She immediately starts pointing the finger at me and saying I must have ripped in the past 2 seconds. She tells me a ring most of got caught on it, I have no jewelry on and she has several rings. She says she’s going to “watch me” because i complain a lot and I’m cheap and then starts making fun of me saying I have anxiety problems, I’m stressed, and I’m hyper. The fact she was so defensive made me believe she knew about the rip in the first place. She was attacking me when all I wanted was her to do her job and fix a tear in the dress. Yes, I do have all those issues but what kind of person in customer service says such crude and inappropriate comments? So if you want to be verbally attacked, uncomfortable, and spend way more money than you should on a ripped dress this is the place for you to go! The way she fixes the mistakes is just making the rip worse and now I have to spend more money to go somewhere else to fix it.

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User2595311 Sent on 05/02/2016
1 out of 5 rating
BUYER BEWARE!!!!

READ ALL NEGATIVE REVIEWS BEFORE GOING TO THIS BUSINESS!! THEY ARE EXTREMELY ACCURATE.

- She will never quote you a price upfront because she plans to upcharge you. What should have been a $90 alteration turned out to be $175. While I asked her how much she thought it would cost, she couldn't give an estimate until she started to work on the dress. Never have I ever experienced that with a tailor. If they are experienced enough, they generally know how much to charge. But it seemed intentional to not quote price upfront for the purpose of upcharging later on. Having just read other reviews here it seems that she does this often.

- When I told her that I was going to write a negative review for her, she said "you guys always say that! Go ahead, tell the whole world!"... I do believe she has frequent negative feedback from her customers. Don't you think that would convince her to change her work ethic and business strategy? It seems not. She is intentionally trying to manipulate you out of your money.

- As for the quality of the work it is equivalent to something I could've taken a pair of scissors and a sewing machine to. I needed a bridesmaid dress opened up around the hips and hemmed at the bottom. As soon as I told her what the problem was after trying the dress on for her she said it was impossible. I should have known at that point that she was manipulating me. The work was so easy! I even gave her a few tips on how she could do it, and then she seemed totally on board with my ideas. But her execution was her horrendous. See attached photos.

- Even if she tries to respond to this review, I would not believe her. She cannot be trusted. She will claim victim no matter what you try telling her. I plan on filing formal complaints with BBB, and potentially filing legal suit.

- Also note she only takes cash or check, inhibiting you from voiding the payment. SCAM ARTIST!!!
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