Every single thing about planning my wedding at the Hotel was a complete nightmare and I truly feel scammed out of what should have been a beautiful and perfect day.

Paola Uscategui the Esme's Events Sales Manager, was the most unprofessional event manager I have ever had to work with. She was completely not qualified to manage the logistics of a wedding. From our initial conversations she seemed like she knew what she was talking about (over the phone and in person) but every single interaction with her via email was completely different than what we would discuss over the phone or in person.

One of the biggest and most major issues from the wedding logistics was that there was a double booking in the same spaces I held my wedding and reception at, both the roof top of the Esme and the Matanza outside of Tropezon. Both of these were due to her negligence and oversight. I hosted my ceremony and cocktail hour on the rooftop of the Esme hotel and then I had my reception at the Tropezon restaurant. Paola was aware of the fact that I was using both venues and using the Tropezon staff to coordinate the reception in Matanza, and yet she double booked the venues with another wedding.

Two months before the wedding in August I found out that she had double booked the Matanza venue which meant I had to extend my cocktail hour at the rooftop so that the other bridal party could finish their ceremony in Matanza. The other bridal party was to have ceremony at matanza and reception at bamboo room. On the topic of the cocktail hour: After the wedding was over I received an overcharge of $500 for drinks. Our BEO mentioned that we would have access to drinks until we could finally move to Tropezon for our reception. This was specifically included in our BEO to adjust for the other bridal party to finish their ceremony in Matanza.. And not only that the bar stopped serving their drinks at around 7:10 PM when our BEO mentions an hour and a half of drinks plus whatever time is needed to turn over the space, but I was also being billed for extra drinks during the time we were still allowed to be in that space.

When we found out about the double booking, she then had to call the other bridal party and move their time slot up, which I am certain they were likely unhappy with. To mediate this mistake she extended our cocktail hour on the roof top and offered us complementary appetizers, which I appreciate, but that is money that the venue lost.

Now let’s talk about the actual venue itself when I did a walk-through with Paola on Tuesday of the week of the wedding I noticed that the rooftop had a bunch of scratches on the ground and I was the one who pointed out. I asked her what she was going to do about those scratches because it looks horrible and nobody wants to walk down the aisle to that so at the very last minute, two days before the wedding she is sending me rugs and runners to put that over the floor. And I imagine then she had to spend a lot more of your money to purchase the runners to cover the scratches, which is also money that you also lost due to her.

Now I would like to discuss the wedding day itself and everything that went wrong:

The day ended up being an extremely rainy day as it was just after Hurricane Milton. It was pouring rain when it was time for me to walk down the aisle.

There were not nearly enough seats for the 70 guests we were promised were going to have seating. There was only 25 chairs and everything else was soaked due to the rain so everyone was standing and covered in towels to not get rained on. For a hotel located on Miami Beach why wasn't your staff ready to dry seats before the wedding or at the very least provide my wedding guests umbrellas???

One month before the wedding Paola notifies me that she will in fact not be present on the day of the wedding because she would be out of the state "running a marathon", she quite literally ran away from her problems.