Eileen was a big part of the perfect wedding reception for our Daughter Stephanie and Son-in-law Tim last Saturday, October 30, 2021! Eileen agreed to provide all of the desserts, including the wedding cake, over two years ago. The wedding was postponed twice due to Covid. Eileen was always kind, flexible and professional in working with us on the wedding date changes, and even agreed to travel 30 minutes further to deliver the desserts, due to us needing to change the reception venue. The main wedding cake was a three-tiered delicious vanilla cake with maple filling and buttercream frosting. Eileen also provided a delicious gluten free vanilla cake with whipped custard cream frosting. Both cakes were beautifully decorated, including flowers from Jane Guerin Flowers. The cakes were presented exactly as we requested and the guests raved about them. Eileen also provided beautifully decorated wedding cookies and coconut macaroons. These were both a huge hit with our guests, with some saying they were the best cookies they ever ate! To top off our wonderful experience with Eileen, her prices are very reasonable. Our Daughter’s wedding day was simply a perfect day none of us will ever forget, and we are grateful to Eileen for her part in making it so.

The wedding cake we received from Eileen's Bakery was SO tasty and wonderful!!! She comes up with the most elegant and beautiful cakes, that taste AMAZING! I would use her again and again. My favorite was the almond cake with blackberry filling-- YUM and THANK YOU!!!! Everyone loved the cake!!!!!

Got a small one-tier for our wedding from Eileen's. Very easy to set up a tasting and prices were way more reasonable than if we had gone to a traditional "wedding" bakery. We ended up choosing a 9 inch round cappuccino cake (family recipe) with blueberry compote filling and meringue icing. I cannot even describe how delicious this cake was (and I hate cake) and it looked stunning! Highly recommend!

fantastic. great ideas. listened to what we wanted. got wedding cake and smaller chocolate bars for others

When we booked our wedding desserts with Eileen’s in April of 2024, we were her only wedding for that day (10.05 in Richmond), and after the initial discussion and exchange of basic information about venue, date and time of the celebration, she asked us twice to consider including delivery in our order. In May, when we finalized our order, Eileen again asked us to consider delivery. It was during this time that I ordered a secret cake for my wife in addition to the three other desserts, and I paid a sizable deposit that day, too.

On September 10th, I let Eileen know what our final headcount would be, I asked to switch the secret cake into a single cupcake for logistical reasons, and I asked to set up to delivery for all of our desserts to our venue in Richmond. When she finally responded on September 24th, she told me it would have to be six cupcakes instead of just one, and they couldn’t deliver because of not enough coverage for the store. On September 25th, we asked if they could deliver after the store closed for the day at 2pm, and Eileen said that she only delivered within Fredericksburg proper. She went on to say that she only took our wedding because she knew she wouldn’t have to deliver, directly refuting what she told us three times.

When our wedding day arrived, Eileen personally oversaw the pick-up of every box and bag that was brought to the counter inside the bakery. When it came time for our desserts during our reception, the cupcakes were nowhere to be found. Everyone working confirmed that they never saw any cupcakes. I asked Eileen for an itemized receipt on October 8th and for the pictures that she took of the desserts before they left the bakery. The same day, she said she’d get us the receipts the next day and sent pictures of the three regular desserts, but not the cupcakes. After another request for itemized receipts, one of her employees texted me on the 13th with pictures of non-itemized receipts and the statement, “We’re working on refunding $18 for the cupcakes they forgot to include in the order.”. It took five requests, but we finally got the itemized breakdown and the heads up that we are getting a $42 refund (somehow it jumped from $18 to $42?), and Eileen told us the cupcakes were left behind “on the counter” and that they “ran after the car as it drove off”. It’s difficult to believe her because there was no picture of the cupcakes sent with the pictures of the other desserts, because the text form the employee suggested otherwise, because Eileen personally oversaw the handoff from the back of the bakery to the car, and because there was no call made to let us know that they were left behind.

At no point did we ever get clarification about the “miscommunication” about delivery. There’s been no apology for forgetting/not including our agreed upon cupcakes. There was no effort on Eileen’s behalf to let us know that we were overcharged or that our order was incomplete. There was no urgency in helping a customer get squared away with a partial refund after having paid hundreds of dollars at the agreed-upon deadlines for an incomplete order. The only reason that we finally got the desired information and the still hopefully-pending refund was because we reached out with specific questions, got rebuffed, and then kept reaching out several more times. That’s not how honest, well-run businesses conduct themselves. How many other people were overcharged but didn’t catch it because of non-itemized receipts or lengthy delays in communication, or even contradictory policies that change based on the whims of the owner?

After all is said and done, the desserts that made it to our wedding were delicious – that cannot be denied. However, everything surrounding the process of clearly communicating what was and wasn’t possible, communicating all of the steps of this process, actually getting the desserts to the venue and everything after the wedding, itself, makes me regret using Eileen’s Bakery to make the desserts for our wedding. If you choose to have her make your wedding/special event desserts, get absolutely every part of everything in writing from the beginning —seriously, ABSOLUTELY EVERYTHING— so there are no issues with transparency or timely communication or delivery or a sudden lack of professional integrity. Armed with the knowledge that we currently have, if we had to make the choice again about which bakery would make desserts for our celebration, we absolutely would not hire Eileen’s Bakery for our wedding.