WORDS cannot describe how grateful I am to Charlie for everything he did for us on our wedding day!!! We hired his services as a videographer for our September 2017 wedding; we booked the most basic package and indicated that we already had a great photographer and literally only needed a camera to be set up on a tripod to record but didn't need anything fancy. Charlie communicated clearly, directly, and with so much detail and professionalism every time I emailed back and forth with him; he is a true businessman! A few days before the wedding, Charlie emailed us to inform us that he would be there personally, which was exciting! Not only was he there on time and prepared on our wedding day, but he also brought an extra assistant and extra camera with him in the name of fabulous customer service! From the moment we saw him there that day, we noticed that he was always smiling and was a warm person to be around; he also never stopped moving, making sure the cameras were always in the right area and were capturing the moments he wanted them to. Charlie was flexible and didn't panic when we were unable to answer questions on the day of during events or and knew what to do as we moved around our venue constantly. He pulled us aside momentarily to record some special moments in which we spoke directly into the camera which was really special. :) Even though we went 7 minutes over time, Charlie agreed to stay and did not charge us more because of his belief in GREAT customer service. Even though he insisted that we shouldn't worry about the 7 minutes, we chose to compensate him for this time and tip as much as we possibly could because he truly went over the top to provide us with a wonderful experience!
We are no videographers, but we paid for the "dirt cheap" package and we definitely got much more than what we paid for. Charlie and his assistant captured precious moments for us that went above and beyond just setting a camera up on a tripod and walking away.