The Service We Provide
The BusBank is a group and event transportation specialist. We are the industry pioneer and leader in
providing a single-source for chartering a bus anytime, anywhere in North America. We make it EASY to get
exactly the right bus, at the right price, in the right place.
Our service includes motorcoaches, school buses, mini buses, executive and sleeper coaches and other
specialty vehicles, such as trolleys and double decker buses.
We don’t own buses. We're not local bus owners. We're not brokers. We're not just a reservation service.
We are transportation and event specialists with local knowledge of bus availability, bus quality, the best
routes, and seasonal events that impact bus transportation in hundreds of markets - thousands of cities -
across North America. By working with independent operators rather than owning buses, we maintain the
flexibility to create customized group transportation solutions that fit the specific needs of the customer and
situation. Many customers think of us as their group and event transportation manager!
How We Serve Customers
We are staffed to serve customers 24/7. To our knowledge, we are the only company of our kind that has
24/7 Customer Care with every charter we arrange.
Our Charter Bus Experts engage customers online and over the phone, depending on the preference of
the customer. Each charter movement is assigned an Account Executive, Event Manager and Quality
Assurance Specialist. We manage the process from planning to departure and continue to stand by for any
needs during travel and at the event. We’re also readily available after the event. Satisfied customers are our
commitment with every charter we arrange.
To better serve our customers, we invest in advanced processes and proprietary technology to deliver
increasingly superior customer experiences with every charter we arrange. We save customers time, money
and hassle. Through an ongoing dialogue with the bus operators we use, our goal is to establish a
consistently higher level of service that will be viewed as the industry standard.
Other couples have also viewed:
Recommended by 65% of couples
Lindsey · Married on 09/15/2018
The fact that we found BusBank and their fabulous service is all credited to my now-husband. We were looking for a bus to provide transportation from Akbar in Garden City, NY to our two hotels in Roslyn, NY late evening on 9/14/18 and BusBank to the rescue! Super easy to work with- extremely communicative and sent the driver's contact info to us the day prior, this was the most seamless vendor we had all wedding day! We ended up boarding everyone a little late, but our driver took this in stride and all was good. I heard the ride was uneventful and who doesn't love the nostalgia of riding in a big yellow school bus?! Thank you for being the only vendor that didn't cause us any headaches!
Zorana · Married on 09/03/2016
My husband and I were just married over Labor Day weekend! We absolutely wanted a shuttle to our venue from the hotel which was about 30 minutes away. We went to a competitor originally and received a quote $500 more for a school bus when BusBank provided a quote for a charter bus (free upgrade for our safety)! We received an extremely timely and competitive quote from BusBank! They were extremely flexible with the payment as well - due within 30 days whereas the competitor wanted it immediately to hold the spot (wouldn't even let me wait until I received a new one in the mail). We had two return times and they were so nice about patiently waiting for us upon exiting the venue. As a bride, the shuttle was the last thing I wanted to worry about...and by using BusBank - I never did! It was the most seamless experience ever and everyone was extremely happy with it! Thank you for helping make our wedding day perfect!!!
Siobhan · Married on 09/12/2015
We are very satisfied with the professional service the BusBank provided our wedding guests. We requested a bus to pick up our guests at the hotel and bring to our Church and then back down to the hotel where the reception was and all went well and was a great experience for all. The staff in coordinating the logistics and sending payments were incredibly kind, flexible and wonderful to work with. I highly recommend BusBank for your transportation needs for your wedding or any other event you may need them for. Thank you BusBank!