I hired Auroras Golden Moments a year prior to my event which was on June 23 2012. The company requires you pay in full a month before so we did as agreed. Two weeks prior to the event I get a call from Auroras that all events were canceled at one of her halls which was the Pomona Ebell Museum. Later I found out Aurora had canceled all her events since January of 2012 but she wasn't telling her clients until two weeks before their events. Most disgusting thing to do to someone. They do a beautiful job but what they were doing to people was very unfair. She would take your money so you had no option then to do what she says since there was little time before you event. Most horrible experience of my life. Don't work with such unfair people.

My family had a sit down with this facility and they made this place sound magical. The owner initially appeared to have decent communication skills, as though she had a good handle on any project within this vicinity. This is why we chose them for our event but delivery fell extremely short. This experience caused great anxiety in our family because she made personalizing our event extremely difficult. Basically if you want to bring in alternate vendors the cost is hight to pay. So high that you feel forced to have to go with their own in-house staff. This is a family owned so their DJ is the son in law, the coordinators are the daughter etc. We felt little to no option to have to use their own family for the services at our special event.

Let's talk about customer service. They switched the coordinators several times. Constantly the new coordinator had to be explained about the vision we had and what we paid for and what we wanted because they were clueless and unprepared for their meetings with us. One person I want to name drop is the daughter Claudia. She would give off attitude, rushed the last few meetings before the event, spoke over, would end the meetings early.

In my last interaction with her, she walked off once again from my family. So I walked to her office to ask if the meeting was over seeing as most of our questions were still unanswered. She screamed at me telling me repeatedly to get out of her office. I asked again if she can please come out as we did not feel meeting should be over. She threatened to call the police as she continued yelling and balling up her fists. I did get out of her office in fear she would physically attack me. We were then escorted by another personnel. A few days later she informed one of our family members that if we wanted to avoid any further issues then me and her should not run into each other. You can imagine the nightmare when the event was something we have dreamed of and these people took that away.

Please do not hire these people they will take your deposit and not contact you until a week before your event. Then when things go wrong they will blame you and not provide a refund for services not performed.