We are disappointed with the overall service we received. We hired Alondra as our day-of coordinator so our wedding would run smoothly and our families could enjoy the day without having to manage logistics.

Before we signed the contract, Alondra was incredibly responsive. After we signed, communication slowed considerably, and interactions with us and our vendors lacked attention to detail. For example, she used the wrong names with a vendor, said multiple times that she would reach out but needed reminders, and communication often felt disorganized.

She also shared a planning spreadsheet that was already partially completed by another couple. It included their wedding website and personal information. When we mentioned it, she initially said it was example information. After I showed her the document history, it was clear it had contained another couple’s actual information, which was concerning from both a professionalism and privacy standpoint.

About a month before our wedding, we shared these concerns with her. She was apologetic, took responsibility, and assured us she would personally handle everything moving forward. We appreciated that conversation and wanted to trust the process. Her communication did improve, although there were still occasional issues.

Unfortunately, the wedding day itself was our biggest disappointment. As the bride, I think we only spoke twice all day. There was no check-in when I arrived, no text that morning, and I often had to ask what was happening rather than being guided through the timeline.

Before the ceremony, she told me she would text me when it was time to come downstairs instead of coming to get me. Then, as I walked down the aisle, she held my dress train and walked alongside me, appearing in our ceremony photos and becoming a distraction during one of the most meaningful moments of our wedding.

As the evening went on, the coordination became increasingly disorganized, and our family stepped in to handle several responsibilities we had expected our coordinator to manage. While unexpected situations can happen at any wedding, we expected our coordinator to help keep things running smoothly and find solutions.

There were several additional moments that stood out. When it was time to cut the cake, there were no plates or forks ready, leaving us awkwardly waiting. She also began cleaning up while guests were still present so she could leave shortly after the reception ended. Since our wedding itself was only about three hours long, we expected our day-of coordinator to remain fully engaged until the event concluded.

Overall, we felt that instead of reducing our stress, we spent much of the planning process and wedding day double-checking details and managing situations ourselves. Alondra is a kind person, but our experience did not meet the level of professionalism or coordination we expected. Since the wedding, we also have not heard from her. We wanted to share our experience so future couples have a complete picture before making their decision.