Somerset Hills Hotel
Colonial Elegance & Modern Conveniences
200 Liberty Corner Road
Warren, NJ 07059  | map
Services: Ceremony, Reception
Catering: Offered in-house
Maximum capacity: 200
 
 
 
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4.5 out of 5.0
4.5
out of 5.0
Quality of Service:
 (4.7/5.0)
Responsiveness:
 (4.2/5.0)
Professionalism:
 (4.4/5.0)
Value:
 (4.7/5.0)
Flexibility:
 (4.6/5.0)
 
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2.7 out of 5.0
2.7/5.0
  • Quality of Service:  3.5
  • Responsiveness:  1.0
  • Professionalism:  2.0
  • Value:  4.0
  • Flexibility:  3.0
So this is a tough one to write. I'm the bride and no one wants to admit that their wedding wasn't perfect. The wedding day itself was beautiful. The room was elegant and the service and food that night was great. However, if I could do it all over again I wouldn't pick here. The whole process was so difficult because the team of people that work here are unresponsive, and unprofessional. I had numerous guests call to tell me that they couldn't make a room reservation because no one would pick up the phone. We were promised certain specific alcohol behind the bar that wasn't there, and overall it just just more of a headache than anything to deal with them. All of the previous reviews mention how wonderful Steve is. He was, as he was the sales manager when we first booked our wedding. He left half way through the process and we were left with an unorganized mess of a staff that just didn't make me feel like my day was important to them in any way. So, in a nut shell, the day itself was beautiful and any small errors on their part would never have been noticeable to my guests, however the staff that works there is just incompetent.
Wedding: 03/22/2014
Services Used: Ceremony & Reception Venue
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
Steve at Somerset Hills Hotel was such a pleasure to work with. He was in constant contact with us during the months leading up to the wedding and was able to meet with us in the evenings anytime we wanted to discuss things.

They set up the cocktail hour inside the restaurant area and on the deck outside and there was so much food! We also had a separate cocktail hour for the bridal party and our personal waitress who brought us food - I can't remember her name, but she was fabulous and so attentive. The room itself looked great, the service was fantastic and Steve was there throughout the night making sure we had everything we needed.

We received so many compliments on the food, everyone really enjoyed everything. After the wedding, the guests went to their rooms to change and headed back down to the bar. It was great having everything all in one place. The morning after they set aside a part of the restaurant for our guests to have breakfast together.

Overall, I would highly recommend SHH. The staff is attentive, professional and very accommodating. The service and food were excellent.
Wedding: 08/18/2012
Services Used: Ceremony & Reception Venue
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
Somerset Hills Hotel (SHH) was fantastic! The staff was friendly, responsive and knowledgeable. We got married in October on the day of that freak snow storm. The hotel lost power and had to postpone our wedding until the next day. I was so thankful that we were even able to have the wedding the next day (some brides' weddings at other venues were canceled entirely!). It was stressful postponing the wedding for the next day and guests having trouble in the snow, but the staff did a fantastic job of not only making everything beautiful and effortless but were happy and upbeat despite the circumstances. We are so happy we had our wedding at SHH and we would recommend it to anyone and everyone!
Wedding: 10/29/2011
Services Used: Ceremony & Reception Venue
4.9 out of 5.0
4.9/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  4.5
  • Flexibility:  5.0
We had so many compliments on the service. We didn't have to worry about a thing. They set up beautiful and were very professional. They made our dreams come true. I would highly recommend!! They even had a private brunch for us the next morning for guests who stayed at the hotel. They used our flowers from the night before. A real special event
Wedding: 09/30/2006
Services Used: Ceremony & Reception Venue
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
They made me the center of attention. Everything was just perfect!! I always dreamed what my wedding day would be like and they all my dreams come true!
Wedding: 09/09/2005
Services Used: Wedding Cake, Catering, Wedding Planning, Ceremony & Reception Venue, Unique Services (Other)
 908-647-6700
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4.5 out of 5.0
4.5
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