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Shane Co.
2515 Hurstbourne Gem Ln
Louisville, KY 40220 (map)
Jewelry: Designer Accessories, Designer Engagement Rings...
 
 
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4.7 out of 5.0
4.7
out of 5.0
Quality of Service:
 (4.8/5.0)
Responsiveness:
 (4.7/5.0)
Professionalism:
 (4.8/5.0)
Value:
 (4.7/5.0)
Flexibility:
 (4.6/5.0)
 
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5.0 out of 5.0
5.0/5.0
  • Quality of Service:  (5.0/5.0)
  • Responsiveness:  (5.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (5.0/5.0)
  • Flexibility:  (5.0/5.0)
Very good service and selection for engaged couples. Fiance had used one of their local locations to obtain my engagement ring. Used them for our wedding bands, too. Overall professional service and good variety of jewelry.
Shane Co. responded with the following comments:
Hi Adele,

Thank you so much for the great review, and I'm really happy to hear that you had a good experience with our stores. Thank you very much for shopping with us and please come and see us soon.

Best,

Chris Jones
Shane Co.
Wedding: 09/09/2011
Services Used: Jewelry
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  (5.0/5.0)
  • Responsiveness:  (5.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (5.0/5.0)
  • Flexibility:  (5.0/5.0)
Shane Co. was awesome in helping us pick out my wedding band. My fiance also bought my engagement ring there and found their service to be the best. He knew what he wanted and they were the place that offered it at the best price with the best service guarantee. When we got the ring, there was one minor issue with it and Shane Co. immediately took it back and fixed it at no cost to us. Their service/sales reps were extremely knowledgable and helpful with the whole process both for my fiance and myself. I highly recommend them!
Shane Co. responded with the following comments:
Thanks for the wonderful review! I'm sorry to hear that your ring had a minor issue with it in the beginning but I'm happy to hear that it was taken care of quickly. Thank you so much for shopping with us and come see us soon!

Best,

Chris Jones
Shane Co.
Wedding: 09/04/2011
Services Used: Jewelry
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  (5.0/5.0)
  • Responsiveness:  (5.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (5.0/5.0)
  • Flexibility:  (5.0/5.0)

Lydia
5 Reviews
Good service and selection.
Shane Co. responded with the following comments:
Thank you for the great review and for choosing to shop with us! Congratulations on your wedding!

Best,

Chris Jones
Shane Co.
Wedding: 1+ year ago
Services Used: Jewelry
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  (5.0/5.0)
  • Responsiveness:  (5.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (5.0/5.0)
  • Flexibility:  (5.0/5.0)
So helpful and friendly! There was no pressure to buy, and they had a great selection. My husband even went back to buy my wedding present there! Great place!
Shane Co. responded with the following comments:
Thanks so much for the great review and for being such loyal customers! Congratulations!

Best,

Chris Jones
Shane Co.
Wedding: 08/20/2011
Services Used: Jewelry
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  (5.0/5.0)
  • Responsiveness:  (5.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (5.0/5.0)
  • Flexibility:  (5.0/5.0)
We purchased both of our rings here and couldn't be happier! My ring we purchased as a set and had my grandmother's center diamond from her ring set in mine and it looked even better than I remembered it!
Shane Co. responded with the following comments:
Hi Alycia,

Thank you so much for getting both of your rings from us and for the great review! I'm really happy to hear that we were able to include a family heirloom into your ring! Congratulations on your wedding.

Best,

Chris Jones
Shane Co.
Wedding: 08/14/2011
Services Used: Jewelry
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  (5.0/5.0)
  • Responsiveness:  (5.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (5.0/5.0)
  • Flexibility:  (5.0/5.0)
Great company! My husband said he has never been more pleased with a company. He ordered online.
Shane Co. responded with the following comments:
Awesome to hear that your husband had such a great experience with our online store! Thank you for the great review!

Best,

Chris Jones
Shane Co.
Wedding: 08/13/2011
Services Used: Jewelry
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  (5.0/5.0)
  • Responsiveness:  (5.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (5.0/5.0)
  • Flexibility:  (5.0/5.0)
I would recommend Shane Co. to any one and everyone! I have not been disappointed by them once in the year and a half I have worked with them. I did find a wedding band at Jared that fit perfectly with my engagement ring and looked stunning, but with Shane Co.'s quality of service and lifetime guarantee on all diamonds, I refused to go anywhere else. The band I picked out for my wedding lines up almost perfectly (you can hardly tell their off unless you are actually looking close). Shane Co. makes everything all the better. In fact, with Shane's lifetime upgrade, my NH and I plan to upgrade my center stone for our one year anniversary. All he has to do is pay the difference of what the diamond was worth when he bought it and what the diamond he is buying is worth (as long as it is at least $1 more)!! Shane is wonderful!
Shane Co. responded with the following comments:
Thank you so much for choosing to get your ring with us! Congratulations on your wedding and thank you very much for the awesome review! We can't wait to see you for your one year anniversary!

Best,

Chris Jones
Shane Co.
Wedding: 08/05/2011
Services Used: Jewelry
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  (5.0/5.0)
  • Responsiveness:  (5.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (5.0/5.0)
  • Flexibility:  (5.0/5.0)
We will always be faithful customers of the Shane co. I smashed my hand in the car door before i got insurance on my ring but they still took care of me anyway! They were amazing, we will always have good things to say about them.
Shane Co. responded with the following comments:
Thank you so much for the great review and coming to see us time and time again! Terribly sorry to hear about your hand though!

Best,

Chris Jones
Wedding: 07/30/2011
Services Used: Jewelry
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  (5.0/5.0)
  • Responsiveness:  (5.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (5.0/5.0)
  • Flexibility:  (5.0/5.0)

Katherine
8 Reviews
No hassles, quick service and turn around. Lifetime guarantee. I had a small diamond fall out and I took it in and they fixed it immediately with no hassle for free. I can take it in anytime for a free cleaning that just takes a few minutes.
Shane Co. responded with the following comments:
Thank you for the fantastic review and for being a loyal customer! We cannot thank you enough for either. Congratulations on your wedding!

Best,

Chris Jones
Shane Co.
Wedding: 1+ year ago
Services Used: Jewelry
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  (5.0/5.0)
  • Responsiveness:  (5.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (5.0/5.0)
  • Flexibility:  (5.0/5.0)
I looked all over Atlanta for my diamond ring and Shane Co. was where I found what I was looking for- conflict free diamonds, a gorgeous setting, a lifetime warranty and excellent customer service. Sophie from the Kennesaw, GA location was very helpful and patient. She knew what types of questions to ask that helped me find the ring that was right for me.
Shane Co. responded with the following comments:
Hi Amy!

Thanks so much for the great review! I'm really happy that Sophie was able to help you find the ring that was right for you!

Best,
Chris Jones
Shane Co.
Wedding: 07/09/2011
Services Used: Jewelry
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  (5.0/5.0)
  • Responsiveness:  (5.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (5.0/5.0)
  • Flexibility:  (5.0/5.0)
My ring is perfect and Shane Co. has been so helpful every step of the way. From getting it cleaned, sized, getting my husbands ring, etc. they've bent over backwards for us and they're genuinely excited and happy for us and every couple that comes in.
Shane Co. responded with the following comments:
Thanks so much for the great review!

Best,

Chris Jones
Shane Co.
Wedding: 06/18/2011
Services Used: Jewelry
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  (5.0/5.0)
  • Responsiveness:  (5.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (5.0/5.0)
  • Flexibility:  (5.0/5.0)
Simply amazing. All of my jewelry comes from Shaneco because they have the best service and quality. They go above and beyond for their customers to make sure everything is just right.
Shane Co. responded with the following comments:
Thank you very much for the great review and for choosing to shop with us! Congratulations on your wedding!

Best,

Chris Jones
Shane Co.
Wedding: 06/11/2011
Services Used: Jewelry
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  (5.0/5.0)
  • Responsiveness:  (5.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (5.0/5.0)
  • Flexibility:  (5.0/5.0)
Love this place! We had originally gone in because I had a ring from a previous relationship from the Shane Co. an my boyfriend (now husband) and I figured we might as well go look and see if we could make use out of a ring that just sits in it's box. And we did, they gave us credit towards our purchase!

I love this place! The service was great and the selection incredible we ended up buying my engagement ring and our wedding bands there. Melanie helped us and was amazing. She remembers us every time we go in and is so friendly. I'm so glad we went to the Shane Co!
Shane Co. responded with the following comments:
Hi Crystal,

Thank you so much for choosing us! We are happy that you were able to find both your engagement rings and your wedding bands with us. Congratulations on your wedding!

Best,

Chris Jones
Shane Co.
Wedding: 06/11/2011
Services Used: Jewelry
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  (5.0/5.0)
  • Responsiveness:  (5.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (5.0/5.0)
  • Flexibility:  (5.0/5.0)

Hao
1 Reviews
My girlfriend, and soon to be fiance, and I strolled into ShaneCo today to browse rings with no real intention of deciding on either a setting or a diamond; however, it turned out to be quite the opposite after we were done with our experience. We were greeted very quickly by a consultant (Tracy) upon entering, and after she introduced herself to us, we immediately felt welcome and at ease. She methodically explained the diamond rating system to both of us while we browsed ShaneCo's wide selection of stones, and we never felt pressured or strong-armed into making a decision during the entire experience.

To make a long story short, we ended up actually deciding on a ring setting before heading off to check out diamonds at another jeweler that was in the area, which I won't mention, but our experience there was so opposite to what we had encountered at ShaneCo that we headed back to browse and talk some more with Tracy before they closed. We ended up staying and browsing stones with Tracy well after they had closed for the day, and we both walked out of there receipts in hand and very satisfied and confident with our purchases. Thanks to ShaneCo and Tracy for such a wonderful time, and we look forward to any future dealings here.

Hao & Anna

(*Update*)

Well Chris, funny that you ask about the store, because we returned again today to the nearest store to us (store in Franklin, TN 37067) after having discussed some more ring details with my girlfriend. We ended up having another great experience with a different consultant (this time it was Christa), and we ended up upgrading to an even better quality diamond for just a nominal increase in price. Once again, thanks so much Tracy, Christa, and ShaneCo for an absolutely fantastic engagement ring shopping experience!

Hao & an even more elated Anna.
Shane Co. responded with the following comments:
Hello Hao & Anna!

Thanks so much for the great review! We're ecstatic that you were able to find the perfect ring and diamond for you in a no pressure situation! If I may, I was wondering which store you went to? I want to make sure to pass along thanks to the correct Tracy!

Best,

Chris Jones
Shane Co.

***UPDATE***
Thanks so much! I'm glad you had a great experience, again :) Thank you again for choosing to shop with us!
Wedding: 2+ years ago
Services Used: Jewelry
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  (5.0/5.0)
  • Responsiveness:  (5.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (5.0/5.0)
  • Flexibility:  (5.0/5.0)
Great Service!!!
Shane Co. responded with the following comments:
Thank you Lisa!
Wedding: 06/04/2011
Services Used: Jewelry
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  (5.0/5.0)
  • Responsiveness:  (5.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (5.0/5.0)
  • Flexibility:  (5.0/5.0)
Shane Co is definitely an amazing jewelry store to work with! We got both my engagement ring and our wedding bands from there and we were not disappointed by they're service and quality. When my husband went in there looking for my engagement ring they were extremely helpful. They went way over and beyond in helping him pick out the perfect ring. They even took the time to teach him about diamonds in general and more specifically how to look for the marks that made the diamond in my engagement ring unique. All the staff working there are very professional and very kind and helpful. I would recommend Shane Co to anyone for any form of jewelry.
Shane Co. responded with the following comments:
Thank you Shinae and Ken! We take great pride in helping our customers and we are very glad we could help you find exactly what you were looking for! Thanks for the review!
Wedding: 05/28/2011
Services Used: Jewelry
502-491-9222
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4.7 out of 5.0
4.7
out of 5.0