My girlfriend, and soon to be fiance, and I strolled into ShaneCo today to browse rings with no real intention of deciding on either a setting or a diamond; however, it turned out to be quite the opposite after we were done with our experience. We were greeted very quickly by a consultant (Tracy) upon entering, and after she introduced herself to us, we immediately felt welcome and at ease. She methodically explained the diamond rating system to both of us while we browsed ShaneCo's wide selection of stones, and we never felt pressured or strong-armed into making a decision during the entire experience.
To make a long story short, we ended up actually deciding on a ring setting before heading off to check out diamonds at another jeweler that was in the area, which I won't mention, but our experience there was so opposite to what we had encountered at ShaneCo that we headed back to browse and talk some more with Tracy before they closed. We ended up staying and browsing stones with Tracy well after they had closed for the day, and we both walked out of there receipts in hand and very satisfied and confident with our purchases. Thanks to ShaneCo and Tracy for such a wonderful time, and we look forward to any future dealings here.
Hao & Anna
(*Update*)
Well Chris, funny that you ask about the store, because we returned again today to the nearest store to us (store in Franklin, TN 37067) after having discussed some more ring details with my girlfriend. We ended up having another great experience with a different consultant (this time it was Christa), and we ended up upgrading to an even better quality diamond for just a nominal increase in price. Once again, thanks so much Tracy, Christa, and ShaneCo for an absolutely fantastic engagement ring shopping experience!
Hao & an even more elated Anna.
Shane Co. responded with the following comments:
Hello Hao & Anna!
Thanks so much for the great review! We're ecstatic that you were able to find the perfect ring and diamond for you in a no pressure situation! If I may, I was wondering which store you went to? I want to make sure to pass along thanks to the correct Tracy!
Best,
Chris Jones
Shane Co.
***UPDATE***
Thanks so much! I'm glad you had a great experience, again :) Thank you again for choosing to shop with us!