Trustworthy reviews are our priority. Businesses can't pay to change or remove reviews.
This is a good place to buy rings! My fiance and I went in to look and they were not pushy at all! They allowed us some time to think things through and understood when we left the first time. When we came back, they remembered us and answered our additional questions.
My fiance and I found the perfect ring at the Shane Company. Our only problem was that my ring has quite a few very tiny stones and some have fallen out over the last few months. They have replaced them quickly and without a hassle. Their lifetime guarantee is wonderful and only requires you get your ring cleaned by them every six months.
We bought both my engagement ring and wedding band at this store in St Louis. The staff is extremely friendly and very helpful. We weren't looking for a traditional diamond ring, they were great at helping me find a perfect ring. Two years later we went back for my wedding band and they did a great job guiding me towards one that would match my ring. I love their lifetime warranty, I had a prong that was bent and my center stone came off, they fixed both at no charge. With their free cleaning and polishing of the ring, mine still looks brand new 2 years later.
We also wanted to size a heirloom for my fiancé's wedding band, they were honest and told us about the risk of doing so since the ring has two different metal (platinum and yellow gold). We decided not to do it, especially since one of the jewelers was against it, we respected his professional opinion.
Thanks so much for the review! We're always thrilled to hear when our customers receive the type of service we strive to provide. I'll be sure to pass on your kind words to the store. Thanks again and we look forward to providing you with many more wonderful services in the future!
Shane Co. in Minnetonka is a fantastic location, with great people! My finance purchased my engagement ring, as well as wedding band (it came as a set), and I purchased his wedding band here. When my engagement ring arrived too big, they adjusted it for free. Furthermore, Shane Co. offers a fantastic lifetime warranty on all their rings should something go wrong in the future. Simply the best in the business!
Thanks so much for the review! We're always thrilled to hear when our customers receive the outstanding service that we strive to provide. I'll be sure to pass on your kind words to the store. Thanks again!
We love Shane, even though I brought in my own center stone, the still mounted it and gave us the same warranty as if we had purchased it in the store.
Shane Co is the place for jewelry. We walked in only to look at rings and so my fiance could get an idea of what I might like. The staff asked me questions on what I was looking for. we ended up going to every case because at that time I didn't know what I wanted. They never tried to steer me in one direction and listened when we said what our budget was. We ended up finding both of our rings that day and made our purchase. I'm grateful to Shane Co because I could not imagine my ring any different. It also helped that their staff didn't pressure us into buying and explained everything about their layaway policy to their lifetime warranty.
Two of my best friends had also bought their rings at Shane Co so I knew that they are a place we can trust!
Shane Co... truly our friend in the diamond business. My fiance got my engagement ring at Shane Co and he says they were so helpful. We went back to Shane Co for our wedding bands. Not only did we get beautiful rings, but the staff was so friendly and they answered all of our questions. They were flexible with us putting our rings on layaway and it took only a few days to get my rings sized after they were paid off. I will be taking all of the rings in for cleaning prior to our wedding. Really a great company to work with.
Shane Co.has an amazing selection of engagement rings. My (soon to be wife) and I were there for multiple hours browsing. Ami helped us the whole time and was extremely helpful. She knew all the answers we asked and we couldn't have asked for a better person to help us! I would definitely recommend not only Shane Co.but Ami specifically.
I know that my fiancé had a great experience picking out my engagement ring. It is absolutely beautiful and I can't see a single flaw. We did have a couple of issues when we went to get out bands. Unfortunately, there was not a matching band for my ring. They had one that looked similar, but the diamonds did not line up on the sides.
We had two problems with my fiancé's band. He got a white gold band with black rhodium inlay. The first time I picked it up (from resizing) they did not put the black rhodium back inside his ring even though it was clearly on the order. The second time we drove all the way back there, we were surprised again by the lack of attention and quality. His band had the rhodium in it now but it looked very sloppy. The lines bled out onto the gold and it did not look professionally done.
What was most disappointing was that I noticed the ring looked a little different overall. We asked to see the original out of the display case. After I held up his ring compared to the one we originally saw... they looked so different. His resized ring looked almost nothing like the one he picked out. I almost felt embarrassed for them with how completely wrong everything was. The quality was a joke. It had looked like his ring had aged 50 years with wear and tear and they mentioned "Any ring will look slightly worn after maintenance." This just made me angry and it was a poor excuse. There's no way his ring could look THAT different after two repairs/errors. I wish that I could upload a picture to show the difference. He is getting his new ring directly from the manufacturer now to avoid this happening again. Always check/compare yours to the one you originally picked out!!! I can't believe they were going to let us walk out with such a bad job.
Hi McKenzie, thanks so much for taking the time to write to us, although it is obviously problematic as we would never want you to be unhappy with your Shane Co. experience. If you would please email us at Social@ShaneCo.com, I would love to connect you with our store's management team. We apologize that you've had to go through this mess and we hope we can help make this right for you.
Extremely helpful. Nice employees. Great environment.
I worked with 3 representatives through the process of buying my engagement and wedding bands and all were beyond helpful. No one tried to make me buy a style I didn't like or go out of our price range. We got excatly what I had been dreaming of at an amazing price. I love my rings!
Everything we are looking for in wedding rings!!
Hi Anna, thanks so much for the review! We're thrilled to hear that you found the perfect rings for your wedding! We look forward to keeping them sparkling for years to come!
My ring was ordered online and wasn't difficultdifficult at all. They even call after ordering to make sure you will be home to sign for it. And in the store, they don't push you in to anything.
I am so happy he purchased my wedding rings at Shane Co. We went shopping around town including Jared's which we hated! The associate at Shane Co. went step-by-step with us when picking out which ring and stone size that was perfect for me. They were so sweet and helpful. The lifetime warranty is amazing too!
Wouldn't go anywhere else! Friendly no pressure staff, great value and warranty.
They were extremely helpful and we were able to pick out the perfect ring for my fiancé.