KC Enterprises Photography responded with the following comments:
First and foremost, I want to say I’m sorry again to you Ruthie. I realize that with all that you had going on in your life right before the wedding, my injury added to your stress. To the best of ability, under the circumstances, we did as you requested (a full refund). I was under the impression that we had reached a satisfactory solution, albeit not ideal for either side. Since you have decided to leave this unflattering feedback, for the sake of my reputation, I feel it’s necessary to share the other side of the story.

I fell right before the wedding; I was in lots of pain and felt that switching your wedding to my associate (and our companies lead photographer) was in both our best interests. She is an extraordinary talent and would have done an amazing job at your wedding. Rather than risk being a hindrance to your day by slowing things down not knowing how I would feel on your wedding day, I felt it would be best to send a wonderful photographer (from our company, not as a bait and switch to a lesser photographer) to capture your reception. I called you to make you aware of this as I didn’t think her showing up on your wedding day unannounced would have been acceptable.

When I informed you of this option, you passed the phone to your fiancé and he informed us that he understood our situation, but rather than us (2 days before the wedding) sending our companies lead photographer, you would prefer your money back. Over our next couple conversations (over the course of a couple hours) I shared that I would be willing to do the wedding regardless of my health, this was also unacceptable. I then offered to bring out both myself and my lead photographer to which you said either give you a full refund or you would sue. We then had an internal discussion before calling you back. As per our contract (that you signed) we were legally within our rights and could have challenged you in court. As that is not the kind of company that we are, or wish to be, we decided the best (and only recourse that would be acceptable to you) thing to do was to refund all of your money. These conversations back and forth happened over just a couple of hours, so again, I’m very sorry for the stress that this added to your day, but it was handled in a very timely manner and your refund was sent out immediately after.

I’m very happy to hear that your wedding went well despite my injury and the inconvenience it caused. I wish you and your family all the best and again offer my sincerest apology.First and foremost, I want to say I’m sorry again to you Ruthie. I realize that with all that you had going on in your life right before the wedding, my injury added to your stress. To the best of ability, under the circumstances, we did as you requested (a full refund). I was under the impression that we had reached a satisfactory solution, albeit not ideal for either side. Since you have decided to leave this unflattering feedback, for the sake of my reputation, I feel it’s necessary to share the other side of the story. I fell right before the wedding; I was in lots of pain and felt that switching your wedding to my associate (and our companies lead photographer) was in both our best interests. She is an extraordinary talent and would have done an amazing job at your wedding. Rather than risk being a hindrance to your day by slowing things down not knowing how I would feel on your wedding day, I felt it would be best to send a wonderful photographer (from our company, not as a bait and switch to a lesser photographer) to capture your reception. I called you to make you aware of this as I didn’t think her showing up on your wedding day unannounced would have been acceptable. When I informed you of this option, you passed the phone to your fiancé and he informed us that he understood our situation, but rather than us (2 days before the wedding) sending our companies lead photographer, you would prefer your money back. Over our next couple conversations (over the course of a couple hours) I shared that I would be willing to do the wedding regardless of my health, this was also unacceptable. I then offered to bring out both myself and my lead photographer to which you said either give you a full refund or you would sue. We then had an internal discussion before calling you back. As per our contract (that you signed) we were legally within our rights and could have challenged you in court. As that is not the kind of company that we are, or wish to be, we decided the best (and only recourse that would be acceptable to you) thing to do was to refund all of your money. These conversations back and forth happened over just a couple of hours, so again, I’m very sorry for the stress that this added to your day, but it was handled in a very timely manner and your refund was sent out immediately after. I’m very happy to hear that your wedding went well despite my injury and the inconvenience it caused. I wish you and your family all the best and again offer my sincerest apology.