1. How much are your chair covers?
   Our chair covers range in price from $1.25 to $4.00 per chair. Please see our pricing chart for more details regarding our pricing.
    
2. What size chair cover will I need?
   To ensure you receive the correct size chair cover we need the following information: whether the chair you will be using is a metal folding chair, a wooden folding chair, or a stackable banquet chair. Every facility thinks that their chair is standard. So we encourage you to get measurements as well. You will want to measure how wide the back of the chair is at its widest point and how tall the chair is from the very top of the back of the chair to the floor.  Please also let us know if your chair is anything other than rounded at the top such as a square top or a chair that has "shoulders."  Once your order is placed we will send you a free sample of your chair cover and sash.  It is your responsibility to take your sample to the facility and make sure that it fits correctly on the chairs you will be using.  We provide this sample to ensure there will be no "surprises" when you receive your order
    
3. Do your chair covers cover chairs with arms?
   Unfortunately, our chair covers are designed for armless chairs only. You can always dress up your armed chairs with sashes, which come in over a hundred colors and styles. Sometimes even the pillow case chair cover may fit your armed chair. The best thing to do is to order a sample to see if the pillow case cover will work for you.
    
4. What colors do you have?
   We have over a hundred sash colors available to match your color family. Napkins and table linens also come in a large array of colors to complement your event.  Many of our chair covers are also available in a variety of colors for an additional fee.  Tell us what you are looking for and we will try to help you find it!
    
5. Can I have any color sash with my chair covers?
   Yes, the price of the full chair cover includes any color sash. We also carry stretch bands and stretch satin bow bands. Bands can be rented with any type chair cover for an additional charge of $.50 each.
   
    
6. Do the sashes come pre-tied?
7. No. The sashes will come in stacks of 20 and are folded in thirds. Because we ship all over the country, it is virtually impossible to know the width of your chair and tie the sashes accordingly. Not only that but by the time you receive your items, the bows will not look as fluffy and pretty as they would if you tie them directly on your chair.
   
    
8. How do I tie my sashes?
   If you can tie your shoe, you can tie a sash. Seriously, it's that easy. If you look at the sashes when you get them, there's a crease right in the middle of the sash where it has been folded in half, width-ways. As you are wrapping the sash around the back of the chair, make sure this crease is in the middle of the back of the chair. By doing this, once you tie your bow you should end up with even tails. Please see our Gallery tab for examples of a variety of ways the sashes can be tied.
    
9. What size linen do I need for my tables?
   The size of the table linen you need depends on the size of the table you are using and the desired look you are trying to achieve. A sizing chart is located somewhere on this web site to further assist you in choosing the appropriate size linen for your event.
    
10. Is there a showroom near me?
    Please see the 'Contact Us' tab for our office locations.
     
11. Can I get fabric swatches?
    We would love to send you fabric swatches of items your are interested in. All of our items are available to view on line, but we also know the importance of touching and feeling the fabrics. Let us know the colors of your event and we will put together a few swatches to send to you. The swatches are free of charge and are yours to keep. Please limit your swatch needs to a reasonable number.
     
12. Can I order a sample?
    You sure can! We will send you a sample of a chair cover and sash of your choice for a one time fee of $15.00. The sample needs to be returned within ten days after you receive it. You can also get a free sample chair cover and sash by placing an order.  Before a sample is sent to you we will need to determine what size chair cover you will need.  Please see "What size chair cover will I need?" in the FAQ section to help determine your cover size.
     
13. What if I don't like the colors I picked out?
    We have hundreds of colors from which you can choose. Let us know what other color you have decided on and we can send you a couple swatches to look at. Once your actual order has shipped, we will not be able to change your order. Please make your final decisions on the type of fabric and color you want as soon as you can. Once we are 30 days from your event, inventory will be tighter and some items may not be available. So we encourage you to make your final decision as early as possible.
     
14. Is there a deposit?
    Yes. In order to reserve your items, we require a $75 deposit. The deposit is applied toward the final balance of your order, but it is non-refundable in the event you decide to cancel your order.  You may pay by credit card, cash, check or money order.  However, we do require that all orders are held with a credit card.
     
15. Where do you ship to?
    We can ship to all fifty states, including Hawaii and Alaska.
     
16. How much will my shipping be?
    Shipping is based upon the total weight of your order and typically runs 20 cents and up per chair cover in one direction. Customers who choose to pick up and return their order from one of our offices can avoid shipping charges.  Please check with your local sales office to see if this option is available.
     
17. Can I pick my order up to avoid shipping charges?
    Sure. If you can make it to one of our offices to pick up your order, please let us know as early as possible so we can make the proper arrangements for you. If you have family members that can pick the order up for you because they are driving to your event, we can release the order to them with your approval. Keep in mind that your order will need to be returned to the same office the next business day after your event.  Please check with your local office to see if this option is available for you.
     
18. Am I charged sales tax?
    Uncle Sam only requires us to charge sales tax to customers who reside in the state of any of our offices. We currently have offices in Michigan, Georgia, Ohio, Indiana, Pennsylvania, Washington DC, Maryland, Massachusetts, Virginia, Florida, and Denver with several more offices opening in the near future.
     
19. Who installs my order?
    If your party is being held in the area of one of our offices, you can make arrangements with that office to have the chair covers and linens installed by our staff for a small fee. Otherwise many caterers, florists, wedding planners and banquet facilities will provide this service for you. High school kids are always looking for some extra cash. Do not be afraid to have your wedding party help you decorate your room for your reception. There are always a few family members asking, "What can I do to help?" Put them to work, as long as they are offering. Many times you can get into your room the night before your event. Order some pizzas, grab some cold beverages and have a decorating party!
     
20. When is my final payment due?
    Your final payment is due two weeks before your event. You may pay your final balance with any major credit card, check, cash or money order. If you wish to pay by check or money order, your final payment must be received in our office three weeks prior to your event.
     
21. When do I have to give my final count?
    On top of taking care of your final payment, your final counts, shipping address, pick up address, and any other changes to your final order is due two weeks prior to your event. Once we have everything finalized, we will resend you a copy of your order for signature, authorizing us to prepare everything for shipment.  Please do not forget to send this back or we will be unable to send your items out  The longer you wait to finalize your order, the further back it is pushed on our shipping schedule. Late finalization can also result in additional shipping fees.
     
22. What if I have to add items to my order after it has shipped?
    
    We recommend that you order a few extra covers and an extra linen just in case your count goes up. It is usually cheaper to add the extra items to your order when you give your final count than it is to pay the rush fee and additional shipping charges. In the event that you need to add additional items at the eleventh hour, give our customer service department a call and they will make every effort to fill your order.
     
23. What if I have to reschedule my event?
    In the event that you need to reschedule your event, please notify us immediately of the date change.
     
24. What if I have to cancel my order?
    If you need to cancel your order, your deposit will not be refunded. You will be able to apply your deposit to another event if you reschedule within one year from the date your event is cancelled. If you cancel your event within 30 days of your event, you will be charged a 25% restocking fee.
     
25. Are return bags provided?
    
    Yes! We provide return bags on most orders.

     

26. When can I expect my order?
    Your order is shipped to arrive one to two days prior to your event. If you wish to guarantee earlier delivery, you may do so by paying an additional fee of 10% per day. We can ship your order up to two days early. Any earlier requests will not be honored. Do not be alarmed if part of your order arrives on one day and the rest of it arrives the next. It is very typical to part-ship in this type of business.  If you provided us with an e-mail address when you placed your order, you will receive an e-mail from FedEx letting you know when your items have shipped from our warehouse.  They will also provide tracking numbers so that you can follow the shipment yourself.
     
27. What if I am missing something upon delivery?
    First thing is not to panic.  When you receive your items, we ask that you check your order for correct size, count and color.  If there are any problems, please call us immediately so that we can help with a resolution.  We understand the importance of your event and make every effort to fill your order properly.  It is imperative that you call us immediately to ensure any issues are addressed in time for your event.  If we need to ship a missing item, we can't find out the day of your event!
     
28. Do I have to press the linens and chair covers when I get them?
    No. The chair covers and linens are pressed prior to boxing. The boxes are broken down tightly around the linens and chair covers to avoid them sliding around during shipment. The chair covers will have a pressed in crease on the sides of the chairs in the shape of a "Y". This is from the chair covers going through the presses. Most round table linens will have a pressed in crease down the center of the table linen. This again, is from the press. Once you pull the chair covers and table linens out of the box they will be ready to go directly onto your tables and chairs. Additional pressing or steaming is not necessary. We actually recommend that you do not take an iron to our linens. If the iron or steam is too hot, it will melt the linen and you will be billed for replacement fees.
     
29. How do I return my rental items?
30. We will send return labels with your shipment. When you finalized your order, you were given a shipping amount that would have covered round trip shipping if that was the arrangement you made at the time. If you choose to return the rental items on your own, you will not receive any labels with your shipment. Make sure you keep an eye out for the return labels if they were sent to you. They will be inside a clear pouch on top of one of your boxes.

    After your event, remove any and all debris, pins, wax, pins and food from your rented items. Your linens must be completely dry before boxing to avoid mildew growth. Rebox the rental items in the same boxes that were used to ship your items to you. Sometimes reboxing is like repacking to go home after a vacation; they never go in the way they came out. May we suggest sitting or standing on the stuffed box while your new husband securely tapes the box shut (Ha Ha, wouldn't that be a sight!). If you lost or disposed of the boxes, you may want to visit your local grocery store and find a box big enough to hold your items. We send the same number of labels for you to return the items equal to the number of boxes that were sent to you when you originally received your items. FedEx will not pick up garbage bags, so make sure your items are in boxes for return. It is also a good idea to write your name and order number on the return boxes for ease of check in. You may leave the boxes on your front porch if you are away from your home for FedEx to pick them up. You may also take the boxes to any FedEx drop off location like Kinko's or the actual terminal. It is imperative that the FedEx driver or person at the FedEx drop off location gives you a receipt for the return!

31. When do my rental items need to be back?
    We will schedule a pickup at the pickup location you specified when you finalized your order for the business day following your event, which in most cases is Monday. Make sure your items are ready as early at 8am, which is when FedEx usually hits the road for pickups and deliveries. Follow the return procedure explained above. FedEx cannot pick up your boxes without return labels. If you have misplaced your return labels please call our return department immediately to have other return arrangements made.
     
32. Do I have to clean the linens before I send them back?
    No. Actually, we prefer that you don't. A lot of linens come back damaged because someone thought they were doing the right thing to clean the linens before sending them back, which permanantly damaged some of the sheer overlays and we had to charge replacement fees. We would rather you just leave the linens alone, no matter how dirty. Make sure you shake out the linens to remove any loose food. 99% of stains we can remove with our laundry process. Mold however, cannot be removed especially on colored cloths. No matter what kind of liquid was spilled on the linen, let it dry COMPLETELY before boxing. After a food fight (hey, it happens), please try to remove the large chunks of food from the linens and chair covers. Food will mold in your fridge, so you can bet it will mold on a wadded up table linen that has been sitting in a box for three days.
     

It is never to early to plan and make decissions on the one of the most important
days of your life and Chair Covers and Linens is here to help make your reception
spectacular!!!

We will work with you by making suggestions to you, based on your needs and
your vision. We will forward swatches to you for your review. We are happy to
meet with you with actual samples so that your vision is truely your vision and is
100% what you want to see on your wedding day.

Give us a call today, so we can help you make your reception extraordinary!!!