Discussions from Account Support

There’s no competition between the Knot and Wedding Wire when it comes to custom domain implementation. The Knot is so much better when it comes to setting up a custom domain for your wedding...

Is it just me or is anyone else having to verify they are not a robot each time they reply to a post? The captcha is gone and I get doing it once but not it is each post. I am on the desktop btw. Just...

I submitted a real wedding but I received an email that one of the photos was not high resolution. How do I edit my submission or delete/ add more photos?

The hyperlink tool in the edit text box is not working... I understand it is supposed to be a pop-up but nothing happens. I am trying to link to my Zola account and people just have to copy/paste as...

I purchased a domain name on October 13th and put the date in the name, since Covid 19 I have had to change my date and now need to change the website name but nothing is letting me since it was...

I'm having an issue with my website. My guests can only access it through the sharable link. And not by searching our names. Hopefully I can get some help on this as I just released my website to the...

I see that others have issues with this, and I want to know as well. I am not happy with the RSVP features on the WW website, but have already purchased my domain name through you guys. I would like...

What exactly are “Badges” on this site and how do they function? Thank you!

I'm really frustrated with the guest list mechanic on this site. I kind of regret going through all the painstaking effort of connecting ALL of our household groups with that little chain icon....

I cannot get my registry link to hyperlink so guests can click on it and be taken to the registry. Has anyone had this issue? How do I fix this?

Every morning early spammers of dit products and such are active. Click a post, and when it comes up, in one bottom corner it say flag. click, this pops up click advertising or spam then scroll down...

When I try to add our honeymoon destination it doesn't show up on the list. So I click Add new destination. Our honeymoon then shows up for a second then disappears. I've done this over and over and...

When I type my wedding website url in, I always get an “Error 404”. I need my guests to be able to see my website. Is there a “publish” button that I need to click? Most of our guests are from out of...

Hey all! I tried to go back and look at message between a vender and myself, but they are there anymore- I don’t remember deleting them. Any idea how to retrieve these

When I try to change the city on my wedding website through Settings, it doesn’t allow me to select the city in which I want to. I will type in the city’s exact name and then it just tells me to...

I just created my account but it has checklist items that say overdue but the dates are before I was even engaged, how do I change this?? It is really stressing me out lol

I don’t know how this is happening but we changed our date and I went into settings and profile and changed the date and hit save then I went to start me registry and it says the old date. How do I...

Hi . They have me as the bride and my fiancé as the groom how do i change this. i have going into setting and profile

Is there a way to have your guests select their entree when they RSVP? I have already created the menu options but I can't figure out how to force them to choose if they RSVP yes.

I purchased a custom domain but don't see any instructions on how to claim the URL I want. Any suggestions?