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Beginner September 2021

Wedding wire

Chrystal, on May 26, 2019 at 1:22 PM Posted in Account Support 0 7

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Has anyone had issues with this app? I literally had to start over from scratch. Now I have to contact all the venues and catering companies again. Ugh... so frustrated!!

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7 Comments

Latest activity by Lizbeth, on May 28, 2019 at 6:24 PM

Devoted May 2020
Lizbeth · on May 27, 2019 at 12:12 AM
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Yep happened to me! I don't know what happened to be honest
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WeddingWire Administrator March 2023
WeddingWire Support Team · on May 28, 2019 at 11:15 AM
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Hi Chrystal! It sounds like you may have accidentally created a duplicate WeddingWire account when trying to login on the app. I recommend that you email help@weddingwire.com so that we can locate that duplicate account for you and get you logged back in!
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Beginner September 2021
Chrystal · on May 28, 2019 at 2:17 PM
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It’s so frustrating because I’ve already contacted over 40 venues UGH
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Beginner September 2021
Chrystal · on May 28, 2019 at 2:18 PM
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I have tried. They we no help at all.
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WeddingWire Administrator March 2023
WeddingWire Support Team · on May 28, 2019 at 3:56 PM
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I see that you were working with Adela last week! If you don't mind responding to her follow up email, we can check for that duplicate account!
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WeddingWire Administrator October 2016
Lynnie · on May 28, 2019 at 4:10 PM
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Hi Chrystal! I did some digging, and it looks like you have created four different accounts. Two of the accounts were self-deactivated, so those can no longer be accessed. I just sent you a private message with your log-in information for your other active account (that has vendor messages including venue outreach)!
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Devoted May 2020
Lizbeth · on May 28, 2019 at 6:24 PM
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Dang girl you were super activeeee
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